Summary
Overview
Work history
Education
Skills
Additional courses
Languages
References
Timeline
Generic

Cecile Poussardin

Southsea,Hampshire

Summary

I am a highly motivated and results-driven professional with over 20 years of experience in diverse roles across Human Resources and the tourism industry. Throughout my career, I have consistently demonstrated my adaptability and ability to thrive in dynamic and challenging work environments. My experience includes positions such as Europe and MEA Hiring Approvals Specialist, SPGI Workforce Lifecycle Programs Focal Point, Recruiter, Student Recruitment Coordinator, and Port Services Supervisor. Fluent in both French and English, I am adept at working in multicultural environments and with various systems and tools. I am now seeking a new opportunity where I can apply my extensive expertise in HR processes and tools to continue delivering exceptional client service and contribute to the success of a forward-thinking team.

Overview

29
29
years of professional experience
1996
1996
years of post-secondary education

Work history

Global TA Enablement Partner

IBM UK Ltd
Portsmouth, Hampshire
05.2023 - Current
  • Design and Maintain Role-Based Training Programs: Develop and implement comprehensive training programs tailored to the needs of new joiners in Talent Acquisition (TA), ensuring smooth onboarding and faster ramp-up times.
  • Specialized Domain Training: Create and deliver domain-specific training (SAP, Cloud, Systems) to equip recruiters with in-depth knowledge for effectively identifying and engaging top talent in these specialized areas.
  • Recruitment Platform Training: Spearheaded the development of training programs for both Talent Acquisition teams and Hiring Managers on the recruitment platform, ensuring efficient usage and streamlined processes.
  • Optimize Pre-Screening Tools: Support and enhance the Brazen forms used for pre-screening candidates, optimizing the process for high-volume recruitment events, including intern and consulting hiring.
  • Drive Efficiency through Training and Reporting: Foster consistency and efficiency across the Talent Acquisition team by focusing on data-driven training and reporting to inform decision-making.
  • Create Impactful Learning Experiences: Design and deliver training programs that empower recruiters with the tools, resources, and knowledge they need to succeed in a fast-paced, competitive hiring environment.

Talent acquisition partner

IBM UK Ltd
Portsmouth, Hampshire
05.2022 - 05.2023
  • Source and Attract Talent: Proactively identify, source, and engage top talent across various channels, including job boards, social media, networking events, and referrals.
  • Conduct Screening and Interviews: Screen resumes and conduct initial phone interviews to assess candidate qualifications, experience, and cultural fit for open positions.
  • Manage Full-Cycle Recruitment: Handle the end-to-end recruitment process, from initial sourcing to job offer, ensuring a smooth and efficient experience for both candidates and hiring managers.
  • Collaborate with Hiring Managers: Work closely with hiring managers to understand job requirements, create job descriptions, and provide guidance on candidate selection and interview processes.
  • Build Strong Candidate Relationships: Establish and maintain positive relationships with candidates, providing ongoing communication and support throughout the interview process and beyond.
  • Ensure a Positive Candidate Experience: Maintain a high level of professionalism and ensure a positive experience for all candidates, providing timely feedback and updates throughout the hiring process.
  • Promote Employer Brand: Actively promote the company’s culture, values, and mission to attract top talent and build a strong employer brand in the market.
  • Support Diversity and Inclusion: Ensure a diverse and inclusive recruitment process by sourcing candidates from varied backgrounds and fostering an unbiased selection process.

Workforce Lifecycle Programs and Offboarding

IBM UK Ltd
Portsmouth, Hampshire
11.2015 - 05.2022
  • Oversee HR Offboarding Process: Responsible for the effective execution of the HR offboarding process across all IBM legal entities within the country, ensuring a seamless transition for exiting employees.
  • Process Development & Implementation: Lead the development, implementation, and continuous improvement of the HR offboarding process, ensuring compliance with local laws and business imperatives, and adapting processes as necessary for specific deviations.
  • Ensure Compliance: Monitor and ensure adherence to corporate standards and local legal requirements throughout the offboarding process, conducting regular Business Controls testing and formally reporting process assessments.
  • Collaboration with Business Executives: Partner with Business Unit executives to understand their priorities and provide HR expertise, developing and delivering plans to address identified business issues within the offboarding process.
  • Cross-Organizational Communication: Facilitate seamless communication across multiple organizations and management levels, ensuring alignment and clarity in offboarding procedures.
  • Provide HR Expertise and Education: Offer HR guidance and deliver educational sessions on offboarding processes, ensuring that relevant stakeholders understand their roles and responsibilities in the process.
  • Continuous Improvement: Identify opportunities for process optimization and ensure ongoing improvements in the HR offboarding process to enhance efficiency and effectiveness.

Recruitment Platform SME, Europe & MEA

IBM UK Ltd
Portsmouth, Hampshire
07.2009 - 11.2014
  • Transition Management: Led the transition from the old recruitment tool to the new in-house system, ensuring a smooth changeover for all users across Europe and MEA.
  • Training Delivery: Provided face-to-face training sessions for hiring requesters and hiring approvers, ensuring effective adoption of the new recruitment tool across diverse regions.
  • Tool Improvement & Change Requests: Collaborated with users to identify and address tool improvements by raising change request cases, ensuring the system met evolving business needs.
  • Approval Levels Maintenance: Maintained and managed approval levels within the recruitment tool, ensuring controlled processes for updates and timely communication with stakeholders and BU Leaders.
  • Cross-Functional Collaboration: Acted as the interface between users and the technical team, contributing to brainstorming sessions and ensuring that new functionalities added value to business units.
  • Issue Resolution & User Support: Addressed approximately 300 user issues annually, providing first-line support and enhancing the administrator role by learning technical solutions to reduce reliance on second-level teams.
  • Reporting & Data Management: Became the focal point for providing detailed reports to users, ensuring timely and accurate delivery of recruitment-related insights and metrics.
  • Process Optimization: Worked continuously to optimize the recruitment tool’s functionality, improving efficiency and usability for the entire recruitment team.

SW and NE Resource board facilitator

IBM UK Ltd
Portsmouth
04.2006 - 07.2009
  • Led Regional Resource Board Process: Drove the EMEA Resource Board in the Workforce Management environment, ensuring the efficient flow of hiring and separation requests from different countries and regions.
  • Final Approval Point: Acted as the focal point for final approvals on all hiring and separation requests from different countries, ensuring compliance and alignment with organizational needs.
  • Hiring Approval Tracking: Prepared and distributed hiring approval tracking reports in the agreed format and frequency with the board's representatives, ensuring transparency and accuracy.
  • RPO Board Facilitation: Coordinated the resource board meetings, including preparing agendas, briefing presenters, inviting guest speakers, and preparing meeting minutes to ensure smooth and efficient meetings.
  • ROAT Administrator Role: Took over the responsibilities of ROAT administrator, developing new competencies and skills in a role that required different expertise than that of the RPO facilitator.
  • Liaison with ROAT Level 2 Support: Served as the main liaison with the ROAT Level 2 support team in the BTE organization (Belarus), ensuring timely resolution of issues and effective communication between teams.
  • Customer Satisfaction & PR: Used strong PR and communication skills to act as the "face" of ROAT, ensuring customer satisfaction even in challenging situations by addressing concerns and providing solutions.

Student Recruitment Coordinator

IBM UK Ltd
Portsmouth, Hampshire
09.2004 - 09.2006
  • Redeployment Project Management: Managed the redeployment of 30 employees within a 4-week time frame, acting as the primary interface and advisor for employees throughout the process.
  • Time Frame Communication: Ensured employees were aware of the redeployment time frames and assisted them in planning and navigating the transition process.
  • CV and Application Support: Guided employees in CV preparation, provided advice on crafting applications, and assisted in the use of the web-based recruitment tool to enhance their job search.
  • Job Opportunity Identification: Identified suitable job opportunities within IBM for each employee, guiding them through the application process and offering tailored advice based on individual skills and experiences.
  • Application Process Follow-Up: Followed through on all applications to ensure timely and appropriate feedback was delivered to employees, keeping them informed throughout the process.
  • Employee Query Support: Addressed and resolved any ad hoc queries or concerns from employees, offering guidance and support to ensure a smooth redeployment experience.
  • Student Recruitment Coordination: Led the recruitment efforts for IBM's student schemes, attracting top talent and ensuring an effective and positive recruitment process for students.
  • Recruitment Process Delivery: Managed the end-to-end recruitment process for students, ensuring candidates retained a positive impression of IBM, and facilitating a seamless experience.
  • Large-Scale Student Redeployment: Successfully coordinated the redeployment of 400 multi-disciplined students within a short time frame, ensuring efficiency and maintaining high engagement levels.
  • Interview Expenses Management: Managed the recruitment treasury, overseeing interview expenses for both students and experienced hires, ensuring compliance and timely reimbursement.

Recruiter for IBM France

IBM UK Ltd
Portsmouth, Hampshire
09.2000 - 09.2004
  • Managed the full recruitment process for internal and external hires, ensuring alignment with IBM's business needs and objectives.
  • Reviewed and evaluated applications to identify the most qualified candidates, ensuring a strong fit for both role requirements and company culture.
  • Educated and supported hiring managers in the use of the online recruitment tool, ensuring smooth and efficient recruitment processes.
  • Generated and analysed reports from the online recruitment tool, providing insights and data to optimize hiring decisions.
  • Contributed to IBM’s 2004 HR Strategy by assisting in the successful transfer of the International HR Service Centre from Portsmouth to Budapest.
  • Developed training materials and conducted training sessions for candidates selected for the new HR Centre, ensuring smooth integration and onboarding.
  • Gained in-depth knowledge of recruitment strategies, processes, and tools, enhancing overall operational efficiency.
  • Acquired expertise in external advertising, including compliance with legal standards and adherence to regulatory requirements in recruitment practices.

Port Services Supervisor

P&O Ferries
Portsmouth, Hampshire
09.1996 - 09.2000
  • Managed and supervised a team of 15 clerks, ensuring efficient daily operations related to boarding and disembarking of ships, as well as ticket bookings.
  • Maintained accurate administrative records, ensuring compliance with company procedures and standards for all port services operations.
  • Led and motivated the Port Services team, providing ongoing training to ensure adherence to company policies and safety protocols.
  • Served as the primary point of contact for customer complaints, collaborating with customer services to resolve issues in a timely and professional manner.
  • Fostered a high level of team accountability, ensuring that all tasks were completed effectively and in accordance with company expectations.
  • Gained valuable experience in people management and conflict resolution, particularly in handling complex customer complaints.
  • Contributed to the smooth and efficient operation of port services, enhancing customer satisfaction through proactive problem-solving and leadership.

Education

Baccalaureat Level -

French and Math
Aix-en-Provence

First and advance certificate - Proficiency level

Cambridge
01.1993 - 01.1996

Skills

  • Sector knowledge
  • Applicant tracking system use
  • Resume screening techniques
  • Job posting creation
  • Talent acquisition familiarity
  • Knowledge of learning platforms
  • Data analysis proficiencies
  • Online course development

Additional courses

  • Customer Complaints course
  • Crisis management course
  • Unacceptable behaviour course
  • Disciplinary procedures course
  • Culture diversity course

Languages

English
Proficient (C2)
French
Proficient (C2)

References

References available upon request.

Timeline

Global TA Enablement Partner

IBM UK Ltd
05.2023 - Current

Talent acquisition partner

IBM UK Ltd
05.2022 - 05.2023

Workforce Lifecycle Programs and Offboarding

IBM UK Ltd
11.2015 - 05.2022

Recruitment Platform SME, Europe & MEA

IBM UK Ltd
07.2009 - 11.2014

SW and NE Resource board facilitator

IBM UK Ltd
04.2006 - 07.2009

Student Recruitment Coordinator

IBM UK Ltd
09.2004 - 09.2006

Recruiter for IBM France

IBM UK Ltd
09.2000 - 09.2004

Port Services Supervisor

P&O Ferries
09.1996 - 09.2000

First and advance certificate - Proficiency level

Cambridge
01.1993 - 01.1996

Baccalaureat Level -

French and Math

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Cecile Poussardin