Cecelia Thomas-Hira
Summary
Highly organised and personable administrator with strong leadership skills and a proven ability to handle varied workloads. Excellent communicator adept at team building, knowledge sharing, and contributing to positive outcomes. Demonstrates exceptional deadline management and a commitment to achieving professional excellence.
Overview
19
19
years of professional experience
Work history
Service Support Manager
London Borough of Hackney
09.2020 - 11.2024
- Manage and supervise a team of Business Support, providing coaching, supervision and professional development
- Lead on HR matters, including performance and monitoring attendance
- Manage/responsible for all functions in relation to Hackney's out of hours Emergency Duty Team
- Lead on QA processes to maintain service standards
- Regularly review administration systems, ensuring best practice across teams
- Produce high quality management reports and briefing papers for senior manager meetings
- Oversee recruitment processes, recruitment documentation, candidate shortlisting, coordinating candidate assessments, overseeing interviews and scheduling and managing agency staff placements
- Monitoring budgets, managing purchase card audits, and overseeing financial processes within the service
- Handling purchase orders, processing payments and managing service income invoicing
- Coordinating data cleansing and reporting for statutory returns, and addressing data gaps
- Coordinating schedules, maintenance and logistics for service events and activities
- Supporting projects to trial new software and processes, organising pilot groups and presenting findings
Youth Justice Business Support Officer
London Borough of Hackney
01.2016 - 09.2020
- Liaising with London Youth Offending Teams for information sharing
- Liaising with legal teams answering queries and providing information as requested
- Court Administration, providing reports and other paperwork to solicitors and legal representatives
- Recording accurate case files on various recording databases and systems, Mosaic, IYSS, UMIS and ChildView
- Conduct checks and provide information to managers when requested
- Making checks on young people arrested to see if they are known and informing case workers
- Financial Processing
- Invoices, raising PO’s arranging travel warrants and giros for staff and clients
- Sending information to the Youth Justice Board as requested
- Minuting team and Risk of Reoffending panel meetings
- Reporting all faults with building and following up with building maintenance
Young Hackney Service Support Manager
London Borough of Hackney
07.2013 - 12.2015
- Managing and Supervising 12 administrative staff within the Young Hackney Service
- Responsible for personnel matters, including managing annual leave, sickness, attendance and performance
- Implementing and maintaining policies and procedures
- Communicating any changes and updates to staff
- Providing training and information sessions and ensuring they are understood and adhered to
- Collating data and preparing reports for quality assurance purposes
- Budget management
- Overseeing financial processes, raising purchase orders using the Cedar finance system and monitoring spend for the service
- Communicating and implementing changes within the service
- Facilities management
- Focusing on day-to-day security, cleaning, maintenance and managing refurbishment and repairs for 4 youth centres and 2 mobile IT units
- Recruiting/Induction of agency staff
- Vendor management
Young Hackney Business Support Officer
London Borough of Hackney
01.2012 - 06.2013
- First point of contact for visitors
- Distributing mail both hardcopy and electronic
- Handling incoming / outgoing calls, correspondence and filing
- Faxing, printing, photocopying, filing and scanning
- Organising business travel, itineraries, and accommodation for managers
- Arranging and coordinating meetings
- Minute taking and circulation of complex case discussions
- Devising and maintaining office systems, including data management and filing
- Producing purchase orders and keeping an accurate record of any money spent for service users and staff
- Creating and modifying documents using Microsoft Office
- Setting up and coordinating meetings and conferences
- Updating various client databases such as YOIS, IYSS and UMIS
- Keeping accurate records of YOT statistics and sending returns to the Youth Justice Board
- Organising and maintaining team diaries
- Including arranging visits to youth offending institutes, home visits and interpreter bookings
- Providing reception cover/support at the young people's centre when necessary
- Including collating membership details, session attendance and group participation information
- Facilitating sessions at youth centres for youth ages 8-19
Administration Assistant
London Borough of Camden
07.2005 - 01.2012
- Providing administration support to a team of 25 social workers and youth practitioners
- Processing payments using Cedar finance system, including payments to foster carers, residential homes and direct to young people
- Updating client files on electronic databases
- Keeping accurate records of young people’s care statuses
- Providing reception cover, first point of call for visitors to the building
- Organising room bookings for events and family contact
- Producing a booking system that enabled tracking of all bookings
- Responsible for setting up meetings and producing agendas, complex minute taking at panel meetings relating to the young person
Education
NVQ Business administration level 2 - Business administration
CLAIT - Computer Literacy and Information Technology
Managing Staff performance - undefined
Employee relations - grievances bullying & harassment
Capability Management - undefined
Project Management in Practice - undefined
Recruitment and Selection - undefined
Managing and developing staff - undefined
Assertiveness - undefined
Health & Safety - undefined
Skills
- Excellent communicator
- Personable administrator
- Strong leadership
- Knowledge sharing
- Highly organised
- Team building
- Deadline management
- Ability to handle varied workload
- Contributing to positive outcomes
Custom
- NVQ Business administration level 2
- CLAIT - Computer Literacy and Information Technology
- Managing Staff performance
- Employee relations - grievances bullying & harassment
- Capability Management
- Project Management in Practice
- Recruitment and Selection
- Managing and developing staff
- Assertiveness
- Supervision
- Diversity for staff
- Health & Safety
Timeline
Service Support Manager
London Borough of Hackney
09.2020 - 11.2024
Youth Justice Business Support Officer
London Borough of Hackney
01.2016 - 09.2020
Young Hackney Service Support Manager
London Borough of Hackney
07.2013 - 12.2015
Young Hackney Business Support Officer
London Borough of Hackney
01.2012 - 06.2013
Administration Assistant
London Borough of Camden
07.2005 - 01.2012
CLAIT - Computer Literacy and Information Technology
Managing Staff performance - undefined
Employee relations - grievances bullying & harassment
Capability Management - undefined
Project Management in Practice - undefined
Recruitment and Selection - undefined
Managing and developing staff - undefined
Assertiveness - undefined
Health & Safety - undefined
NVQ Business administration level 2 - Business administration
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