Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Magdalena Kogut

Gillingham,KEN

Summary

Motivated Multi-site Manager with significant experience with large teams, with ability to deliver growth, maximize sales and achieve the targets. An ambitious and passionate professional with a background to multi-site and store management. Skilled at driving key performance indicators to achieve budget goals. Proven history of improving customer service standards across the area and in stores. Flexible, results-oriented Manager offering focused leadership and operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Flexi Manager

KFC UKI
03.2024 - Current
  • Coordinated cross-functional teams for successful project execution within tight deadlines.
  • Reduced waste from 3.49% to 1.34% over month and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Led diverse workforce, fostering inclusive environment that encouraged open communication and collaboration among team members.
  • Improved workplace safety by enforcing strict adherence to established protocols and providing regular safety trainings.
  • Implemented employee training programs to foster professional growth and increased productivity levels.
  • Enhanced customer satisfaction by establishing effective complaint resolution procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Area Coach /Multi Store Manage

KFC UKI
10.2022 - 03.2024
  • South East Area, have been leading a team up to 160, Providing leadership and high impact coaching in order to support the teams and achieve the performance across three key metrics Grow People, Grow Customer&Grow Business
  • Key roles: achieved 24% Ebitda across all the stores by end of February 2024, while I was taking over the area in 2022 was -17% achieved 4.2% on Brand Scorecard Performance while start point was 1.8% leaded and inspired the area team, supporting in the delivery of their roles and providing improvement plans to deliver profitable stores developed strategic business plans, working with budgets to deliver area key performance indicators and continually seeking to drive performance implemented commercially focused area business plans, ensuring each employee understands the part they play. Achieving sales and store results provided exceptional remote leadership, prioritising store visits by risk, and providing direction, support and coaching to the area team overseen the area training plan, ensuring staff is trained to deliver store performance, promote area and store succession plans overseen store risk including creating a safe and legal environment as per requirements and coaching the store management teams to ensure safe and legal stores across the area
  • Achieved OPTIMUM for management teams where started with no management teams

Trainee Area Coach

KFC UKI
06.2020 - 10.2022
  • Supporting active management trainees and work closely with the Area Manager,
  • Supporting active competency plans of recruitment & selection process whilst in line with your labour plans Ensuring effective onboarding of all new starters is completed, with appropriate support & training provided to them for their success
  • Identifying talent within the team and work with the Area Manager on bench plan
  • Create and support development plans for any of the team who are not yet ready for the next stage of their career but have shown potential or interest
  • Ensuring all H&S, Food Safety regulations and Brand Standards are adhered to at all times Leading by example and championing our recognition culture
  • Creating accurate business forecasts (sales, labour, stock,) that are in line with business targets set by the Area Manager
  • Reviewing weekly business data to provide appropriate coaching to follow up with your team for business excellence
  • Owning EHO visits conducted in store
  • Attending and participate in periodic business reviews with Area Manager to set upcoming targets in line with P&L
  • Attending area and company management meetings. Being pro-active in store management team
  • Completing regular audits on all staffing training records, to ensure they are fully compliant to H&S and Food Safety regulations, as well as Brand Standards
  • Conducting disciplinary meetings when applicable
  • Conducting team meetings with the support of your management team to deliver both brand and company key messages/processes

Restaurant General Manager

GILLINGHAM DT
  • Managed and motivated a team over 50 employees to increase store sales and ensure efficiency
  • Set and reviewed targets, ensuring all staff remain on track of their individual and store targets
  • Achieved 10K up on sales weekly by delivering EPT 1.3, full management team and team being trained correctly with clear targets set
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.

Restaurant General Manager

KFC UKI
07.2017 - 06.2022
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Store Manager

Wok & GO
03.2016 - 05.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Improving ratio from 3.6% to 0.34%
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Store Manager

Subway
06.2014 - 03.2016
  • Training new staff, making the rota, inventory
  • Labor cost and food cost, dealing with the customers, monthly evaluation from head office, customer service
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Reported issues to higher management with great detail.

Waitress Supervisor

Prezzo
10.2012 - 06.2014
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.

Life Insurance Advisor

ING
12.2011 - 09.2012
  • Maximized productivity by consistently reviewing internal processes and suggesting improvements for better efficiency.
  • Educated clients on the importance of life insurance as part of a comprehensive financial plan.
  • Negotiated favorable terms on behalf of clients when necessary, advocating for their best interests throughout the policy lifecycle.
  • Collaborated with colleagues to develop strategies for reaching new markets and expanding the client base.

Waitress

Kresowa Hawira
09.2010 - 12.2011
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Restaurant Manager

Rabarbar
09.2008 - 11.2009
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Bar Supervisor

Cactus & Iguana Lounge
05.2004 - 09.2008
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Handled cash accurately and prepared nightly deposits.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Waitress

SPATIF
05.2001 - 08.2003
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

TQUK LEVEL 2 CERTIFICATE IN PRINCIPLES OF TEAM LEA -

Leicester College
Leicester, LCE
03.2024

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Order management
  • Goals and performance
  • Customer service
  • Excellent Communication Skills
  • Coaching and Mentoring
  • Employee Training
  • Staff Development
  • Teamwork and Collaboration
  • Decision-Making
  • Problem Resolution
  • Team Leadership
  • Work Planning and Prioritization

Certification

Senior Professional in Human Resources: HR Tools and Processes Developing a Mindset of Growth and Learning Leading the Team Taking the Team to the Next Level with Delegation Ensuring Onboarding Success How to Manage Difficult Conversations Managing Your Time NVQ LEVEL 3: HOSPITALITY Lifetime LEVEL 3 HACCAP TRAINING FOOD SAFETY LEVEL 3 LEVEL 3 HOSPITALITY Turism School, gdansk, poland 2024 2023 2020

Timeline

Flexi Manager

KFC UKI
03.2024 - Current

Area Coach /Multi Store Manage

KFC UKI
10.2022 - 03.2024

Trainee Area Coach

KFC UKI
06.2020 - 10.2022

Restaurant General Manager

KFC UKI
07.2017 - 06.2022

Store Manager

Wok & GO
03.2016 - 05.2017

Store Manager

Subway
06.2014 - 03.2016

Waitress Supervisor

Prezzo
10.2012 - 06.2014

Life Insurance Advisor

ING
12.2011 - 09.2012

Waitress

Kresowa Hawira
09.2010 - 12.2011

Restaurant Manager

Rabarbar
09.2008 - 11.2009

Bar Supervisor

Cactus & Iguana Lounge
05.2004 - 09.2008

Waitress

SPATIF
05.2001 - 08.2003

Restaurant General Manager

GILLINGHAM DT

TQUK LEVEL 2 CERTIFICATE IN PRINCIPLES OF TEAM LEA -

Leicester College

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