Managed all aspects of designing, installing and maintaining telecommunications systems, Fiber Optic Networks, DWDM, MPLS, SDH PDH networks, with a deep knowledge of Ciena and Fujitsu products.
Performed customer circuit turnups, provisioning tasks and provided remote support and troubleshooting to on-site engineers, end users and customers during LAN/WAN activations.
Advised maintenance engineers on resolving complex network issues ensuring they run smoothly and safely, minimising downtime and securing customer satisfaction.
Collaborated with cross-functional teams such as circuit design, network planning and NOC to improve the network reliability and optimise network capacity.
Monitored, analysed and reported any Optical Fibre cable faults or equipment failures within the internal monitoring system to NOC teams or external companies, maintaining accurate records of hardware and software inventory, incidents, and maintenance schedules.
Provided technical support and solutions for escalated customer line issues performing routine maintenance and upgrades to ensure system reliability.
Played a major role in delivering multimillion pound projects for customers such as Tesco, Post Office, National Grid, working closely with the Verizon partners and direct customer liaison.
Provided one on one and group training to offshore teams, covering all aspects of provisioning for entry level to advanced engineers ensuring that staff are well-informed and competent to continue in this field at a high level.
Fibre and Hardware Installation and Maintenance knowledge with competent installing capabilities.
Managed the allocation of team resource including the call out rotas, holiday planning and training.
Organised bespoke corporate and team building events and entertainment days to build a motivated team and encourage collaboration.