Cavalier Charles
Northampton
Summary
Highly organized healthcare worker with extensive knowledge of healthcare processes and administrative requirements.
Skilled in handling insurance documentation, updating charts, and managing business correspondence.
Proven track record of providing exceptional customer service in fast-paced environments.
Keen attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks.
Self-motivated work ethic excels in both independent and team environments.
Successfully worked in fast-paced office settings as a dedicated administrative professional.
Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Known for responsibility, punctuality, and productivity, able to work with little to no supervision.
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Collaborative approach and commitment to excellence are well-recognized. Possesses versatile skills in project management, problem-solving, and collaboration.
Brings a fresh perspective and a strong commitment to quality and success. Known for adaptability and proactive approach in delivering effective solutions.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Poised to contribute to team success and achieve positive results.
Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Medical Secretary
Northampton General Hospital
06.2022 - Current
- Registered new patients in electronic medical records prior to appointment scheduling.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Registered and verified patient records before triage with most up-to-date information.
Ward Administrator
St Andrews Healthcare
11.2018 - 06.2022
- Oversaw recruitment, hiring and evaluation of administrative staff, nurses and doctors.
- Organized, directed and coordinated medical and health services according to organizational policies and goals.
- Acted as liaison among governing boards, medical staff and department heads.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Receptionist/Secretary/Administrator
Northampton General Hospital
06.2016 - 11.2018
- I have worked in a diversity of roles over a twenty-year period at Northampton General Hospital
- My most recent on an acute kidney/dialysis ward, providing reception and general ward support to the medical and nursing team
- As an acute ward, the need to be proactive and efficient under extreme pressure is paramount
- I am comfortable working under these pressures and constraints and perform well
Medical Secretary
Mounts Medical Centre
07.2015 - 06.2016
- Temporary position to cover secretarial duties for 6 GP's in a very busy and large town centre practice
- Main duties comprised of: Answering telephone enquiries making appointments to see relevant GP typing of medical reports and GP letter via digital dictation ensuring prompt hospital referrals for patients on the cancer pathway e.g
- Two weeks maximum ensuring follow up appointments were documented and relayed to patients
- Discretion and confidentiality to be always observed, attention to detail and correct medical terminology essential due to the significant content of medical reports and correspondence
Secretary/Administrator
Concept Care Solutions - Care Providing Agency
08.2014 - 06.2015
- Providing secretarial/administrative support to the Care Manager
- Main duties comprised of: Answering telephone enquiries, Minute taking at care plan meetings and typing up the final care reports submitting reports to the council for approval to determine the level of nursing care required compliance checks for new staff, including DBS clearance
- Submitting for CQC/CHC inspection by the Council to ensure legal right to provide care to the community home assessments to establish precise care package required
Secretary /Administrative Assistant
Northampton County Council
02.2014 - 08.2014
- My role was to provide administrative and secretarial support to the Team Manager, Department of Child Sexual Exploitation
- Dealing daily with highly sensitive and distressing material
- The results of which I am well versed in the observance of confidentiality and having worked closely with both the Northamptonshire Police and Crown Court system am acute aware of the need for total accuracy in providing evidence to be presented to the Courts
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Medical Secretary
Northampton General Hospital - Department of Pathology
04.2013 - 02.2014
- Pathology reception duties comprising of sorting out all samples sent to reception by the hospital, all the outlying GP practices, totalling some several thousand a day
- After two years in reception, I went on to supervise for six years, responsible for the daily running of reception, recruiting of new staff and their subsequent training
- I created and implemented a training manual in the year 2000, that is still being used to this day, as a guideline and learning tool for new members of staff
- Also, over the years in Pathology, I provided clinical secretarial support to Professor O'Donnell, Clinical Biochemist, and supervised and worked in reception in the Blood Taking Unit, with an average of three hundred patients a day passing through the door
- Registered new patients in electronic medical records prior to appointment scheduling.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Supervisor of Operations
Northampton General Hospital - Department of Pathology
04.2009 - 04.2013
- Pathology reception duties comprising of sorting out all samples sent to reception by the hospital, all the outlying GP practices, totalling some several thousand a day
- After two years in reception, I went on to supervise for six years, responsible for the daily running of reception, recruiting of new staff and their subsequent training
- I created and implemented a training manual in the year 2000, that is still being used to this day, as a guideline and learning tool for new members of staff
- Also, over the years in Pathology, I provided clinical secretarial support to Professor O'Donnell, Clinical Biochemist, and supervised and worked in reception in the Blood Taking Unit, with an average of three hundred patients a day passing through the door
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Receptionist Administrator
Northampton General Hospital - Department of Pathology
12.1998 - 04.2009
- Pathology reception duties comprising of sorting out all samples sent to reception by the hospital, all the outlying GP practices, totalling some several thousand a day
- After two years in reception, I went on to supervise for six years, responsible for the daily running of reception, recruiting of new staff and their subsequent training
- I created and implemented a training manual in the year 2000, that is still being used to this day, as a guideline and learning tool for new members of staff
- Also, over the years in Pathology, I provided clinical secretarial support to Professor O'Donnell, Clinical Biochemist, and supervised and worked in reception in the Blood Taking Unit, with an average of three hundred patients a day passing through the door
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GCSE - English Language, English Literature, History, Human Biology, Chemistry, French, Italian, Maths
Catford County School for Girls
01.1976
Skills
- Attention to detail
- Commitment
- Pride in presentation
- Punctuality
- Flexibility
- Personable
- Empathetic
- Interested
- Willing to engage
- Reliable
- Trustworthy
- Customer care experience
- Receptionist experience
- Friendly telephone manner
- Welcoming and efficient
- IT literate
- Microsoft Office
- Sensitive and tactful nature
- Emotionally mature
Education - Gcse
1976, Catford County School for Girls, English Language, English Literature, History, Human Biology, Chemistry, French, Italian, Maths
Summary
On a personal note, I am a person of many interests, but mainly reading, it has been my greatest passion for as long as I can remember.
I love animals and recently discovered the love of travel and exploring different cultures, which I find fascinating.
Timeline
Medical Secretary
Northampton General Hospital
06.2022 - Current
Ward Administrator
St Andrews Healthcare
11.2018 - 06.2022
Receptionist/Secretary/Administrator
Northampton General Hospital
06.2016 - 11.2018
Medical Secretary
Mounts Medical Centre
07.2015 - 06.2016
Secretary/Administrator
Concept Care Solutions - Care Providing Agency
08.2014 - 06.2015
Secretary /Administrative Assistant
Northampton County Council
02.2014 - 08.2014
Medical Secretary
Northampton General Hospital - Department of Pathology
04.2013 - 02.2014
Supervisor of Operations
Northampton General Hospital - Department of Pathology
04.2009 - 04.2013
Receptionist Administrator
Northampton General Hospital - Department of Pathology
12.1998 - 04.2009
GCSE - English Language, English Literature, History, Human Biology, Chemistry, French, Italian, Maths
Catford County School for Girls
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