Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Work in Progress
Timeline
Work in Progress

Caulhil Caldwell

Infrastructure Engineer
Swindon,Oxfordshire
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Driven Systems Administrator with 8 years experience in software implementation and maintenance.

Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service.

Skilled at troubleshooting, communication and collaboration.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

System Administrator

Northrop Grumman
Cheltenham
07.2021 - Current
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Completed reports detailing network and systems performance and downtime issues.
  • Worked with users to determine areas of technology in need of improved usability.
  • Orchestrated integration and communication of software upgrades.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Created nightly jobs for database backups.
  • Configured and tested Windows Server operating systems with roles features.
  • Detailed upcoming software upgrades and system sprints to team members.

Helpdesk Support Engineer

Northrop Grumman
Chelteenham
10.2019 - 07.2021
  • Collaborated with vendors to locate replacement components and resolve advanced problems such as countries with unique import rules that had to be worked around.
  • Patched software and installed new versions to eliminate security problems and protect data such as websense DLP in the UK.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Connected to computer of client using remote link to install programs and applications.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Collaborated with outside departments to implement system-wide improvements.
  • Monitored systems in operation and quickly troubleshot errors.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Created user accounts and assigned permissions.
  • Tested new software and hardware prior to deployment.
  • Installed, configured and maintained computer systems and network connections.
  • Maintained a 98% SLA completion with team.

Helpdesk Support Engineer

Barnwood Park School
Gloucester
09.2017 - 10.2019
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Connected to computer of client using remote link to install programs and applications.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Monitored systems in operation and quickly troubleshot errors.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered assistance in implementing and developing training programs.
  • Installed and configured operating systems and applications.

Education

Bachelor of Arts - Graphic Design

University of Gloucestershire, Cheltenham
09.2010 - 07.2013

Skills

Technical Support

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Accomplishments

  • Migrated three vSphere environments with a combination of different requirements and legacy systems onto vSphere 7.0.3.
  • Help implement data loss protection by introducing DLP Forcepoint for both Client Device laptops and Virtual Machines on Citrix.
  • Built ThinOS images from scratch with additional security features to be deployed and oversaw training helpdesk on how to implement the new images.
  • Built and maintained different Templates for different departments
  • DNS, GPO and Certificate management.
  • Extensive documentation of every step of my process so other people in my team can use it to replicate my work or learn from.
  • DV clearance.
  • Worked with Directors and Customers directly and successfully.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work in Progress

Currently Studying to take exams in:

SEC+
CCNA and CCNP
AWS Associate
AWS Solutions

In the progress of building a personal homlab to learn new technologies

Timeline

System Administrator - Northrop Grumman
07.2021 - Current
Helpdesk Support Engineer - Northrop Grumman
10.2019 - 07.2021
Helpdesk Support Engineer - Barnwood Park School
09.2017 - 10.2019
University of Gloucestershire - Bachelor of Arts, Graphic Design
09.2010 - 07.2013

Work in Progress

Currently Studying to take exams in:

SEC+
CCNA and CCNP
AWS Associate
AWS Solutions

In the progress of building a personal homlab to learn new technologies

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Caulhil CaldwellInfrastructure Engineer