Caulhil Caldwell
Infrastructure Engineer
Swindon,Oxfordshire
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Driven Systems Administrator with 8 years experience in software implementation and maintenance.
Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service.
Skilled at troubleshooting, communication and collaboration.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
System Administrator
Northrop Grumman
Cheltenham
07.2021 - Current
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Completed reports detailing network and systems performance and downtime issues.
- Worked with users to determine areas of technology in need of improved usability.
- Orchestrated integration and communication of software upgrades.
- Mentored employees and offered constructive feedback for performance improvement.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Contributed to development, administration and testing of disaster recovery plans.
- Created nightly jobs for database backups.
- Configured and tested Windows Server operating systems with roles features.
- Detailed upcoming software upgrades and system sprints to team members.
Helpdesk Support Engineer
Northrop Grumman
Chelteenham
10.2019 - 07.2021
- Collaborated with vendors to locate replacement components and resolve advanced problems such as countries with unique import rules that had to be worked around.
- Patched software and installed new versions to eliminate security problems and protect data such as websense DLP in the UK.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Collaborated with outside departments to implement system-wide improvements.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Maintained a 98% SLA completion with team.
Helpdesk Support Engineer
Barnwood Park School
Gloucester
09.2017 - 10.2019
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Connected to computer of client using remote link to install programs and applications.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
Education
Bachelor of Arts - Graphic Design
09.2010 - 07.2013
Skills
Technical Support
System upgrades
Virtualization
Program installations
Planning and Coordination
Training and mentoring
Technology integration
Switches and routers
Cloud services
Software change management
Offboarding and onboarding
Accomplishments
- Migrated three vSphere environments with a combination of different requirements and legacy systems onto vSphere 7.0.3.
- Help implement data loss protection by introducing DLP Forcepoint for both Client Device laptops and Virtual Machines on Citrix.
- Built ThinOS images from scratch with additional security features to be deployed and oversaw training helpdesk on how to implement the new images.
- Built and maintained different Templates for different departments
- DNS, GPO and Certificate management.
- Extensive documentation of every step of my process so other people in my team can use it to replicate my work or learn from.
- DV clearance.
- Worked with Directors and Customers directly and successfully.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work in Progress
Currently Studying to take exams in:
SEC+
CCNA and CCNP
AWS Associate
AWS Solutions
In the progress of building a personal homlab to learn new technologies
Timeline
System Administrator - Northrop Grumman
07.2021 - Current
Helpdesk Support Engineer - Northrop Grumman
10.2019 - 07.2021
Helpdesk Support Engineer - Barnwood Park School
09.2017 - 10.2019
University of Gloucestershire - Bachelor of Arts, Graphic Design
09.2010 - 07.2013
Work in Progress
Currently Studying to take exams in:
SEC+
CCNA and CCNP
AWS Associate
AWS Solutions
In the progress of building a personal homlab to learn new technologies