Catryn Ellams

Personal Books is a small publishing company specialising in bespoke personalised children's story and activity books for London Hotels.

• Performed quality control of final illustrations to uphold brand standards.
• Modified work based on client feedback and requests.
• Researched trends to generate new ideas for projects.
• Negotiated contracts to maintain continuous projects.
• Collaborated with writers, editors and designers to develop concepts and designs.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Processed invoices and payment runs with complete accuracy.

• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Maintained clean, organised cafe workspaces, enabling co-workers to locate required supplies readily.
• Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
• Refilled replenished and chilled ingredients, recording out-of-stock items for re-ordering.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

• Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
• Worked with general manager to develop action plans to increase performance and exceed sales.
• Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
• Resolved complaints calmly and professionally to achieve positive customer outcomes.
• Maintained safe working and guest environments, reducing injury and incident risks.
• Planned staffing levels based on evolving service demands.
• Built loyal customer base by creating welcoming environment with top quality service.
• Monitored and maintained stock levels for maximised efficiency and minimised waste.
• Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.

The Green Man is a busy bar and restaurant in the heart of London and while I was employed there, switched to an entirely vegan menu.

• Acted as point of contact and motivation for employees.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Maintained bar stocks, replenishing daily as necessary.
• Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
• Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
• Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
• Communicated with servers and FOH staff to maintain efficient workflow and address special requests.

Sussed is a fair-trade and community-run shop in Porthcawl, founded by and supporting the charity Sustainability Wales. It specialises in selling handmade and ethically sourced products.

• Operated cash registers with accuracy and processed cash and card transactions.
• Promoted customer loyalty scheme at checkout.
• Shelved new products in visually appealing, organised displays to engage customers.
• Completed opening and closing duties.