Catriona Lee

• Collect donations and sort in a secure warehouse, liaising with food banks, mental health charities and schools co-ordinating what items are needed.
• Package up deliveries to various food banks in the area
• Deliver care packages to schools and hospitals. Be interviewed by the BBC on the desperate need for more Hygene banks.
• Used strong interpersonal communication skills to convey information to others.

• Collect donations from supermarkets to deliver to a community larder

• Conversing with and providing general companionship for up to 30 clients (elderly guests, guests with dementia or learning difficulties)
• Take small groups and teach them new games and skills
• Serve lunch and prepare and serve refreshments
• Assisted with special events and programs.
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

Help arrange school events for up to 200 children including Summer Fete, Christmas Fete, quiz and bingo nights

• Create timetable of helpers and liase with parents and external companies
• Contact companies for raffle prizes and companies to host quiz nights
• Run stalls, deal with last minute issues that crop up.
• Delivered exceptional customer service by addressing client concerns promptly and professionally.

• Supported animal welfare helping to ensure cats were ready for adoption

• Prepare food and serve up to 90 guests, many of whom had various addictions, mental health needs or other health challenges. Making everyone feel welcome, keeping everyone calm despite weekly challenges
• Used strong interpersonal communication skills to convey information to others.
• Completed daily domestic tasks in shelters and group homes to assist people in need.
• Supported efficient operations at homeless shelter, preparing meals and organizing supplies.

• Working for Daily Mirror News Desk, Features and Your Life women's pages
• Arranging urgent foreign travel for senior correspondents as new breaks (9/11 attacks, 2004 Tsunami)
• Assisting with organising events, Anti-Knife March, Mirror slimmers and the annual Mirror Pride of Britain Awards
• Facilitating the arrangement of contracts, researching stories and taking dictation as required
• Assisting the Travel Editor, compiling a 'late details' section, writing travel articles
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

• Managing the Editor's diary, organising meetings, conferences and events for the Editor
• Liaising with editors, celebrities, directors, staff, PR, readers and on occassion the Prime Minister
• Arranging last minute travel with extremely tight deadlines occasionally private jets for World Exclusive stories.
• Acting as a first point of contact for callers, dealing with emails and phone calls by responding, passing on messages or highlighting them for the Editor's attention
• Reminding the Editor of important tasks and deadlines
• Typing, compiling and preparing reports, presentations and correspondence
• Managing databases and filing systems
• Collating and filing expenses
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Working for the Retail Settlements department who are responsible for booking morgages. Working with solicitors and dealing with various clients securing their files
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests, PR Agencies, news agencies, freelancers, members of the public with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel. Making judgements whether stories are appropriate for publication.
• Producing legal contracts for interviewees where necessary
• Researching articles through press directories, telephone and internet.
• Managing weekly budget for both departments. This entails ensuring all contributors are paid, including news agencies, freelancers and members of the public.
• Worked closely with management to provide effective assistance for specific aspects of business operations.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisting with story and picture research and maintaining a picture library
• Typing letters on behalf of the Editor
• Supporting sister newspaper The Daily Star in the Editor's Office and on the Picture and Sports Desks
• Wrote regular Motoring column and produced pieces for the Travel, Property, Life, Gardening and shopping pages

• Managing diaries and organising meetings and appointments, often controlling access to the Editor
• Booking and arranging travel, transport and accommodation
• Reminding the manager/executive of important tasks and deadlines
• Typing, compiling and preparing reports, presentations and correspondence
• Managing databases and filing systems
• Implementing and maintaining procedures/administrative systems
• Liaising with staff, suppliers and clients
• Collating and filing expenses
• Dealing with payments and accounts for the Magazine and Picture Desk
• Assisting the Associate Editor, taking dictations in shorthand

• Managing subordinate messengers within the building, allocating them to each newspaper
• Responsible for administration of the holiday and sickness rota
• Sorting all post for departments and delivering where appropriate.
• Dealing with any queries which come through the post regarding paper competitions and invoice queries.
• Assisted in offices of Managing Director, Editor and worked on all three publications (Daily and Sunday Express and Daily Star)