Catriona Scott
Godalming, Surrey
Summary
PEOPLE DIRECTOR | CHIEF PEOPLE OFFICER | CULTURE & TRANSFORMATION LEADER
Strategic People Director and former Chief People Officer with extensive Board-level experience leading people, culture and organisational transformation agendas across multi-site and high-growth businesses. Proven track record of delivering commercial outcomes through workforce planning, organisational design, talent strategy, employee engagement and leadership development.
Experienced in leading large-scale teams and supporting workforces of 3,400+ employees across 100+ locations, with expertise spanning business transformation, organisational redesign, culture change, DE&I, HR technology and executive coaching. Recognised for building high-performing cultures that improve organisational effectiveness, employee experience and business performance.
KEY CAREER ACHIEVEMENTS
• Led people strategy for a workforce of 3,400+ employees across 100+ UK locations.
• Statutory Board Director with extensive Executive Team and Board-level experience.
• Delivered large-scale business transformation and organisational redesign programmes.
• Led talent acquisition strategy supporting approximately 2,000 hires annually.
• Achieved B Corp Certification at VoucherCodes in 2025.
• Achieved Best Companies "Outstanding" accreditation in 2025.
• Led Explore Learning to 2nd place in the Best Companies large employer category.
• Built and led multidisciplinary teams across HR, Talent Acquisition, Learning & Development, Safeguarding and ESG.
Overview
22
22
years of professional experience
Work history
Director of People & Culture
VoucherCodes
2023.10 - 2026.07
- Developed and executed a UK-wide People strategy aligned to organisational growth, talent retention and leadership capability objectives
- Led the organisation through the successful B Corp certification process, achieving accreditation in August 2025
- Led the Best Companies To Work For accreditation, achieving "Outstanding" employer status in 2025
- Led organisation-wide restructuring and organisational design initiatives, balancing commercial priorities with employee engagement and business continuity
- Introduced and embedded new people policies and performance frameworks to improve organisational effectiveness and accountability
- Designed and launched a global values framework, driving cultural alignment and strengthening employee recognition programmes
- Created and facilitated the 'VC Coaching Programme', enhancing leadership capability and management effectiveness
- Implemented succession planning processes to strengthen internal talent pipelines and future leadership readiness
- Led DE&I initiatives and facilitated high-profile panel discussions to drive inclusion and belonging
- Managed complex employee relations matters, providing pragmatic and commercially focused solutions while mitigating organisational risk
Chief People Officer
Explore Learning
2018.09 - 2023.08
- Led the People strategy for 3,400+ employees across 100+ sites, tailoring practices to a multi-site operating model
- Transformed attraction strategy to manage circa 2,000 hires per year
- Led a team of circa 20 individuals, across Recruitment, HR, L&D, Safeguarding, ESG
- Guided the organization through business transformation, ensuring employee engagement during significant evolution
- Led the Best Companies To Work For survey, coming in 2nd place in the large category, 2019
- Reported directly to the Board on key people metrics and initiatives impacting company KPIs, as a statutory Board Member
- Implemented HR analytics for data-led decisions and embedded DE&I pillars across the employee experience
- Represented the business externally, speaking at events/conferences
Business Process Manager
Explore Learning
2015.08 - 2018.08
- Optimized business processes across all functions and owned Internal Communications
- Designed, built, and launched the company intranet and implemented new digital tools to enhance productivity
- Led a full audit of tools used in multi-site model, with key enhancements executed to deliver on KPIs (eg online booking system)
- Overall responsibility for internal communications across all sites
Regional Manager
Explore Learning
2008.01 - 2015.01
- Achieved top-tier regional performance by hitting and exceeding operational KPIs
- Mentored and trained centre staff through hands-on support and performance analysis
- Implemented a test/learn approach for a new operating model
- P&L responsibility for whole region
Centre Manager (Chelmsford)
Explore Learning, Chelmsford
2005.01 - 2008.01
- Led and managed a Tutoring centre for 4 – 14 year old children, delivering after school maths and English tuition
- Achieved outstanding results for customer retention (over 95% rolling average) which exceeded company average
- Line managed and developed two managers and a tutor team
- Completed Train The Trainer course, unlocking skill development and coaching skills
Education
Introduction to Workforce Planning -
CIPD
HR Strategy in Transforming Organisations -
London Business School
Internal Communications Certificate -
CIPR
MA (Hons) - French and Sociology
University of Aberdeen
Skills
Strategic People Leadership
Organisational Design & Development
Workforce Planning
Business Transformation
Culture Change & Employee Engagement
Talent Strategy & Succession Planning
Leadership Development
Executive Coaching
People Analytics & HR Metrics
AI enabled optimisation
Change Management
Employee Relations & Employment Law
Diversity, Equity & Inclusion
HR Technology & Digital Transformation
Board & Executive Stakeholder Management
Commercial Decision-Making
Timeline
Director of People & Culture
VoucherCodes
2023.10 - 2026.07
Chief People Officer
Explore Learning
2018.09 - 2023.08
Business Process Manager
Explore Learning
2015.08 - 2018.08
Regional Manager
Explore Learning
2008.01 - 2015.01
Centre Manager (Chelmsford)
Explore Learning, Chelmsford
2005.01 - 2008.01
Introduction to Workforce Planning -
CIPD
HR Strategy in Transforming Organisations -
London Business School
Internal Communications Certificate -
CIPR
MA (Hons) - French and Sociology
University of Aberdeen