Catriona Kettles
Crook ,Kinr
Summary
Dedicated professional with extensive skills in change distribution, return and exchange policies, and accurate money counting. Demonstrates exceptional tactfulness and diplomacy, ensuring customer satisfaction through effective coordination and a positive attitude. Proficient in price tagging, inventory awareness, and catering experience, maintaining high standards of professionalism and etiquette. Career goal includes leveraging these competencies to enhance operational efficiency in a dynamic retail environment.
Overview
17
17
years of professional experience
Work History
Poultry Farm Worker
PD Hook Hatcheries
Carnbo Kinross, Perth and Kinross
12.2014 - Current
- Assisted in training new hires for quick acclimatisation to work environment.
- Met project deadlines through diligent time management practices.
- Conducted regular equipment inspections for optimal performance.
- Followed procedures diligently, resulting in fewer errors on the job.
- Participated in weekly team meetings to discuss progress and targets.
- Achieved high quality standards with meticulous attention to detail.
- Maintained clean, organised workspace to facilitate efficiency.
- Enhanced team morale through open communication and constructive feedback.
- Reduced waste by conscientiously managing resources and materials.
- Complied with all health and safety regulations for worker welfare.
- Ensured adherence to safety protocols for a safe working environment.
- Collaborated with team members to achieve daily project targets.
- Participated in team meetings to discuss goals, challenges, and process improvements
Front of house team member
Kia Mathison/Sam Mercer Nairne
Meikleour Arms Hotel, Perth and Kinross
07.2011 - 10.2014
- Adapted swiftly to changing situations for uninterrupted service quality.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Recommended menu items to guests, enhancing their dining experience.
- Coordinated seating arrangements for efficient restaurant management.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Enhanced guest experience with a friendly and helpful attitude.
- Established rapport with regular diners, fostering a loyal client base.
- Managed cash transactions accurately, ensuring accurate financial records.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Domestic cleaner
Blairgowrie Golf Club
Blairgowrie, Perth and Kinross
10.2008 - 07.2011
- Established hygienic surroundings by regularly disposing of rubbish.
- Maintained cleanliness by regularly dusting and polishing furniture.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Organised supplies inventory to ensure continuous availability of necessary cleaning products and tools.
- Stored chemicals safely to reduce risks and avoid misuse.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Serviced bathrooms with fresh supplies and regular cleaning.
Education
Health & Safety - Agriculture
Poultec
Dereham, Norfolk 09.2022 - 09.2022
Manual Handling & GLAA - Agriculture
Poultec
Dereham, Norfolk 05.2021 - 05.2021
GCSEs - Maths, English, French, Geography
Perth Grammar School
Perth, Perth and Kinross 04.1985 - 06.1985
Skills
- Change distribution
- Return and exchange policies
- Tactfulness and diplomacy
- Accurate money counting
- Price tagging
- Inventory awareness
- Professionalism and etiquette
- Effective co-ordination
- Positive attitude
- Catering experience
Affiliations
- Gardening
- Walking my two lovely boxer dogs
Timeline
Health & Safety - Agriculture
Poultec
09.2022 - 09.2022
Manual Handling & GLAA - Agriculture
Poultec
05.2021 - 05.2021
Poultry Farm Worker
PD Hook Hatcheries
12.2014 - Current
Front of house team member
Kia Mathison/Sam Mercer Nairne
07.2011 - 10.2014
Domestic cleaner
Blairgowrie Golf Club
10.2008 - 07.2011
GCSEs - Maths, English, French, Geography
Perth Grammar School
04.1985 - 06.1985
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