Summary
Overview
Work history
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Catriona Dougall

Glasgow,United Kingdom

Summary

A highly adaptable and reliable professional with strong organisational and administrative skills, proficient in Microsoft packages, R, and SPSS. Demonstrates excellent communication abilities with both colleagues and clients, complemented by a solid foundation in first aid training, record keeping, empathy building, and conflict resolution. Embraces change as an opportunity for growth while maintaining enthusiasm and dedication to work.

Overview

14
14
years of professional experience
5
5
years of post-secondary education

Work history

Dementia Care Worker

The Mungo Foundation- Crannog Care Home
11.2024 - 07.2025
  • With this company I have worked with different groups of individuals with varying levels of dementia, learning disabilities, brain injuries and ARBD. I have provided different levels of support, personal care, as well as administrating medication.

Volunteer

Yoker Resource Centre
11.2023 - 07.2025
  • I have assisted in different projects within the centre. This includes collaborating with other charity organisations including the creation of a children’s book, supporting the Prince’s Trust programme with Glasgow college as well as supporting the surrounding area with litter picking and community connections.

Care Assistant

Care Response 24/7
08.2024 - 11.2024
  • With this company I have worked with various different groups of individuals and companies providing care for clients in their homes as well as in care facilities. During my time with this company I have updated all my necessary trainings and gained further experience in care giving.

Care Assistant

Whitefield Lodge Care Home Four Seasons
11.2020 - 03.2021
  • Assisted residents mainly suffering with neurodegenerative diseases and/ or mobility issues. This included assisting these individuals with changing, going to the bathroom and eating/ drinking. I was trained in hoist usage as well as first aid and mobility handling.

Administrative Assistant (temporary post via agency)

Police Scotland Recruitment
12.2019 - 01.2020
  • Temporary data entry post dealing with backlog. I handled incoming applications for the police force, undertook GDPR training, entered the confidential data in to the database and then filed the documents. I also answered email and phone queries.

Office Assistant (seasonal)

Glasgow Caledonian University
05.2017 - 09.2019
  • During summer vacations I worked in the student accommodation office. I was trusted with confidential files and emails. I also carried out general office duties such as filing, answering phones and reception duties. During this time I dealt with students, parents, the general public and university staff and, at times, dealt with difficult conversations.

Seasonal Sales Assistant/ Stock Room Manager

Papyrus
11.2011 - 02.2019
  • I first worked on the shop floor helping and serving customers and filling shelves to keep the shop floor looking smart. I was then promoted and, in 18/19, supervised stock intake to a pop-up shop, ensured effective communication between the shop floor and the stockroom, supervised two staff as well as keeping a communication flow with suppliers. This provided me with supervisory skills and was a test of my organisational, communication and administrative skills.

Placement - Mental Health Practitioner and teacher

SLV Global
10.2017 - 12.2017
  • Having graduated with an honours degree in Psychology I worked in Sri Lanka for three months on voluntary placement. I and my colleagues led arts, craft and music therapies in schools, half-way houses and children's homes as well as working in the mental health hospital in Colombo. We also taught English in communities which unable to gain access to this type of service. This was a fabulous experience allowing me to see the country, meet a vast range of people and has left me with a lasting network of colleagues who shared this experience with me.

Seasonal - Chef/ Bartender

The Jolly Judge
05.2016 - 10.2016
  • I worked alone in the kitchen developing menus, serving and catering for special diets. During August 16, due to the significant increase in customers because of the Fringe festival, time management and thinking on my feet was essential. I also worked the bar at night. This involved working with colleagues and the general public, often having to engage with those who were not behaving as they should. This was good experience for dealing with difficult situations.

Seasonal - Domestic staff

Glasgow Caledonian University
04.2015 - 09.2015
  • Cleaned the Glasgow Caledonian student halls during the summer period when they are commercially let to the general public as holiday accommodation. I was trusted with a skeleton key to the whole area and was sent on tasks alone. I was thought of as a hard worker who could be relied upon to carry out my daily tasks well and to help others.

Education

MSc - Brain Sciences

The University of Glasgow
08.2016 - 08.2017

BSc - Psychology

Edinburgh Napier University
08.2012 - 08.2016

Skills

  • Good IT skills with Microsoft packages, R, SPSS, with strong organisational and administrative skills
  • Good communication skills with both colleagues and clients
  • Reliable, enthusiastic, hard working and adaptable
  • Embrace the opportunities which change presents and to grow accordingly
  • First aid training
  • Record keeping
  • Empathy building
  • Conflict resolution

References

  • The Mungo Foundation, 196 Clyde Street, Glasgow, G1 4JY, 0141 226 1610
  • Care Responce, Unit 10 Firhill Road, Drumchapel, G20 7BA, 0141 370 5483
  • Yoker Resource Centre, 10 Kelso Place, Yoker, Glasgow, G14 0LL, 0141 952 6485
  • Whitefield Lodge Care Home Four Seasons, 2 Whitefield Lodge, 25 Service St, Lennoxtown, Glasgow, G66 7JW, 01360 504300
  • Badenoch and Clark (Police Scotland), 0141 220 6460
  • Lynn, Ferrier, Glasgow Caledonian Court, 0141 331 3000
  • Fiona, Fabien, Papyrus Gifts, 347 Byres Road, 0141 334 6514
  • SLV Global, Unit 14 Old Post Office, 176 Shoreditch High Street, London, UK, E1 6HP, 0207 096 1718 (I can provide)

Hobbies and Interests

I enjoy cooking for friends, reading, writing, hiking with friends and socialising.

Timeline

Dementia Care Worker

The Mungo Foundation- Crannog Care Home
11.2024 - 07.2025

Care Assistant

Care Response 24/7
08.2024 - 11.2024

Volunteer

Yoker Resource Centre
11.2023 - 07.2025

Care Assistant

Whitefield Lodge Care Home Four Seasons
11.2020 - 03.2021

Administrative Assistant (temporary post via agency)

Police Scotland Recruitment
12.2019 - 01.2020

Placement - Mental Health Practitioner and teacher

SLV Global
10.2017 - 12.2017

Office Assistant (seasonal)

Glasgow Caledonian University
05.2017 - 09.2019

MSc - Brain Sciences

The University of Glasgow
08.2016 - 08.2017

Seasonal - Chef/ Bartender

The Jolly Judge
05.2016 - 10.2016

Seasonal - Domestic staff

Glasgow Caledonian University
04.2015 - 09.2015

BSc - Psychology

Edinburgh Napier University
08.2012 - 08.2016

Seasonal Sales Assistant/ Stock Room Manager

Papyrus
11.2011 - 02.2019

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Catriona Dougall