Catrina Cowie
37 Cairnwell Drive, Portlethen,Aberdeenshire
Summary
Motivated professional demonstrating strengths in client engagement and administrative support. Adapts to evolving patient needs through effective communication and multitasking abilities. Committed to fostering positive experiences and maintaining a professional environment.
Overview
26
26
years of professional experience
Work History
Optical Receptionist
Duncan and Todd Opticians
Stonehaven
11.2018 - Current
- Welcomed patients upon arrival and managed appointment schedules to enhance clinic efficiency.
- Addressed patient inquiries and resolved issues promptly to uphold customer satisfaction standards.
- Maintained cleanliness and organisation of reception area, upholding professional standards within practice.
- Processed payments and safeguarded patient records while adhering to confidentiality and compliance standards.
- Streamlined invoice management and maintained customer records to enhance retrieval efficiency.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Optical Receptionist
Optico Aberdeen
05.2013 - 08.2015
- Greeted patients warmly, facilitating seamless check-in processes and addressing inquiries promptly.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Hotel Receptionist
Woodbank House
Aberdeen
02.2003 - 10.2003
- Managed reservations and updated booking systems for accuracy.
- Processed payments and maintained accurate financial records.
- Maintained reception area cleanliness to create welcoming environment.
Hotel Receptionist
Thistle hotels
Aberdeen
05.2000 - 02.2003
- Managed room bookings and reservations using hotel management software.
- Provided information about local attractions and services to guests.
- Managed telephone enquiries, efficiently handling reservations, cancellations, and modifications to bookings.
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
Education
Higher National Diploma - Hospitality Management
Gallowgate College
Aberdeen, ABE01-2000
Portlethen Academy
01-1998
Skills
- Appointment scheduling
- Client relationship management
- Database management
- Microsoft Office
- Telephone etiquette
- Confidentiality compliance
- Organizational skills
- Professional attitude
- Multitasking ability
- Calm under pressure
- Flexible
- Punctual
- Clean and tidy nature
- Administration
- Well-presented
- IT skills
Timeline
Optical Receptionist
Duncan and Todd Opticians
11.2018 - Current
Optical Receptionist
Optico Aberdeen
05.2013 - 08.2015
Hotel Receptionist
Woodbank House
02.2003 - 10.2003
Hotel Receptionist
Thistle hotels
05.2000 - 02.2003
Higher National Diploma - Hospitality Management
Gallowgate College
Portlethen Academy