Catrin Minto
Pontypool,Wales
Summary
Dedicated professional with a strong background in customer service and partnership establishment. Demonstrates exceptional skills in teamwork, communication, and adaptability. Proficient in Microsoft Office and point of sale operation, with proven capabilities in risk assessment and complaint handling. Committed to leveraging strong empathy and cash handling expertise to enhance customer satisfaction and operational efficiency.
Experienced retail professional focused on delivering exceptional customer service and driving sales. Enhance customer satisfaction and loyalty through attentive service and product knowledge. Excel in maintaining organised and visually appealing store displays, ensuring inviting shopping environment.
Overview
6
6
years of professional experience
Work history
Partner
Waitrose and Partners
Abergavenny, Monmouthshire
05.2023 - 04.2026
- Gaining more customer experience with working with a team. Learning more about teamwork in order to get something done before a deadline
- Responsible for monitoring and analysing store shrinkage to identify causes of financial loss, demonstrating trustworthiness and the ability to handle key responsibilities within the branch.
- Handled high volumes of transactions during holiday seasons efficiently.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Assisted customers with product selection for optimal satisfaction.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Bar Tender/Waitress
The Carpenters Arms
Pontypool, Torfaen County Borough
01.2022 - 03.2023
- Having close customer experiences and being able to create personal connections to customers helping me to gain more customer service experience.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Liaised with kitchen staff for seamless service delivery.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Assisted in training new staff, contributing to team efficiency.
- Handled cash transactions to ensure accurate accounting.
Retail Sales Associate
TKMAXX
Cwmbran, Torfaen County Borough
08.2021 - 12.2021
- Contributed to sales targets through active promotion of products.
- Assisted in visual merchandising, improving shop floor appeal.
- Dealt with returns, ensuring customer satisfaction.
- Collaborated with team members for efficient store operations.
- Maintained tidy sales floor to enhance shopping experience.
Retail sales associate
The Secret Garden
Pontypool, Torfaen County Borough
05.2020 - 08.2020
- Ensured cleanliness of cafe premises by performing regular cleaning duties.
- Delivered prompt service to customers, resulting in repeat business.
- Consistently met personal sales goals whilst providing excellent customer service.
- Created attractive product displays that stimulated customer interest and purchases.
Education
BSc (Hons) - Human Geography
Manchester Metropolitan University
Manchester 09/2022 - 07/2025
A Level - Geography, Psychology and Physical Education
Hereford Sixth Form College
09/2020 - 06/2022
GCSEs -
St Alban's RC High School
Pontypool 09/2015 - 06/2020
Skills
- Teamwork
- Microsoft Office
- Customer Service
- Adaptability
- Communication
- Partnership establishment
- Risk assessment capabilities
- Strong empathy
- Point of sale operation
- Cash handling
- Complaint handling
References
References available upon request.
Personal Information
- Age: 22
- Date of birth: 07/04/2004
Interests
I am passionate about sustainability in a business and using correct marketing strategies in order to strive for growth. Project management I am also interested in as I am passionate about streamlining processes and being able to deliver projects that have big impacts on time and within a certain budget. Driven by a wonder for identifying opportunities that align with business practices, I am also very interested in Business strategy and Development.
Timeline
Partner
Waitrose and Partners
05.2023 - 04.2026
Bar Tender/Waitress
The Carpenters Arms
01.2022 - 03.2023
Retail Sales Associate
TKMAXX
08.2021 - 12.2021
Retail sales associate
The Secret Garden
05.2020 - 08.2020
BSc (Hons) - Human Geography
Manchester Metropolitan University
09/2022 - 07/2025
A Level - Geography, Psychology and Physical Education
Hereford Sixth Form College
09/2020 - 06/2022
GCSEs -
St Alban's RC High School
09/2015 - 06/2020