Catrin cosslett-musson
Swansea,West Glamorgan
Summary
Psychology graduate with strong organisational and interpersonal skills, seeking to start a career in Human Resources. Experienced in customer service, administration, and supporting people in professional and educational settings. Skilled in handling sensitive information, problem-solving, and working collaboratively within a team. Highly motivated to develop a long-term career in HR and contribute positively to workplace culture and employee support.
Overview
2026
2026
years of professional experience
Work history
Shop and Cafe Assistant
Shepherds of Gower
Swansea, City and County of Swansea
04.2025 - Current
- Deliver excellent customer service in both cafe and retail environments, ensuring positive customer experiences.
- Support daily operations including stock management, cash handling, and maintaining accurate records.
- Collaborate with team members to ensure smooth running of a busy business during peak times.
- Developed adaptability, problem solving, and time-management skills in a fast-paced setting.
Barista and Cafe Assistant | May-Sep 2024
The Junction Cafe
Swansea, West Glamorgan
- Prepared and served a variety of hot and cold beverages, including espresso-based drinks, while maintaining high standards of quality presentation.
- Provided excellent customer service by taking orders, answering questions and ensuring customer satisfaction in a fast-paced environment.
- Maintained cleanliness and organisation of the cafe, including food prep areas, equipment, and dining spaces, in compliance with health and safety regulations.
Nursery Nurse | Jun-Sep 2021
Little Acorns Day Nursery
Swansea, West Glamorgan
- Provided one to one personalised care for children with additional learning needs, focusing on their development milestones and individual differences.
- Implemented behaviour management techniques such as positive reinforcement, visual schedules and sensory integration techniques to support children's emotional regulation and behaviour management.
- Facilitated communication through using alternative communication methods such as picture exchange systems or sign language.
Education
Bachelor of Science in Psychology | 2021 - 2024 -
Swansea University
GCSEs and A-Levels | 2013 - 2020 -
Olchfa Comprehensive School
Skills
- Communication and Active Listening
- Organisation and Time Management
- Problem-Solving and Adaptability
- Customer Service and Conflict Resolution
- Quick Learner - able to pick up new IT systems and processes efficiently
Activities
I recently returned from a 10-week trip to Canada, where I earned my ski insructor qualification and had the opportunity to meet people from diverse backgrounds. This experience strengthened my adaptability, independence, and love for exploring new cultures. I have a passion for travelling and discovering new places, as well as a keen interest in cooking, running and spending time with animals. I enjoy staying active and taking on new challenges, whether that's in the outdoors or in personal development.
Timeline
Shop and Cafe Assistant
Shepherds of Gower
04.2025 - Current
Barista and Cafe Assistant | May-Sep 2024
The Junction Cafe
Nursery Nurse | Jun-Sep 2021
Little Acorns Day Nursery
Bachelor of Science in Psychology | 2021 - 2024 -
Swansea University
GCSEs and A-Levels | 2013 - 2020 -
Olchfa Comprehensive School
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