Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Catia Sofia Perestrelo De Gois Ruel

Luton ,Bedforshire

Summary

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Reliable and proactive individual with excellent communication and problem-solving abilities. Possesses strong organisational skills and keen eye for detail, enabling effective support in fast-paced environments. Aims to contribute positively and drive success in level 2 principals business administration role.

Offering strong communication, patience, and creativity. Knowledgeable about child development principles and creating nurturing environments. Ready to use and develop interpersonal, organisational, and teaching skills in level 2 care children and young people role.

Overview

9
9
years of professional experience

Work history

Customer service cashier

Mr fish
Luton, United kingdom
04.2019 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained comprehensive knowledge of menu items to provide accurate recommendations to customers..
  • Collaborated with team members to ensure smooth operation during peak service times.
  • Delivered excellent customer service, earned repeat business opportunities.


  • Maintained cleanliness and organisation of checkout area to enhance customer experience.

Duty manager

friska
Luton, united kingdom
07.2016 - 03.2019
  • Managed daily operations to ensure seamless service delivery across all departments.
  • Supervised staff to maintain high standards of customer service and operational efficiency.
  • Coordinated schedules and assignments to optimise workflow and meet business needs.
  • Implemented training programmes to enhance staff performance and service quality.:

Education

GCSEs - Technologic de accao social

Escola Basica e secundaria de Machico
Madeira Portugal
09.2001 - 06.2011

NVQ Level 2 - LEVEL 2 certiface for business administration

AIM GROUP
UNITED KINGDOM
10.2024 - 02.2025

NVQ Level 2 - LEVEL2 Care children and young people

AIM GROUP
united kingdom
09.2025 -

Skills

  • Bilingual customer service
  • Maintained excellent customer service throughout leaflet distribution in-line with company guidelines
  • 5 star customer service
  • Time management mastery
  • Space organisation
  • Staff training
  • Hospitality

Affiliations

  • read
  • waking

Languages

Portuguese.
Native

Timeline

NVQ Level 2 - LEVEL2 Care children and young people

AIM GROUP
09.2025 -

NVQ Level 2 - LEVEL 2 certiface for business administration

AIM GROUP
10.2024 - 02.2025

Customer service cashier

Mr fish
04.2019 - Current

Duty manager

friska
07.2016 - 03.2019

GCSEs - Technologic de accao social

Escola Basica e secundaria de Machico
09.2001 - 06.2011
Catia Sofia Perestrelo De Gois Ruel