Catia Mendonca

Dynamic professional with expertise in coaching, relationship building, and problem-solving. Demonstrates exceptional coordination, multi-tasking ability, and time-management skills to deliver results under pressure. Known for resilience and proactive initiative in achieving objectives while fostering strong collaborations. Committed to leveraging these strengths to drive organisational success and sustainable growth.

• Coaching, I have always coached and supported new joiners to the bank, and regularly practice this skill by supporting the IB teams across the jurisdictions.
• Customer Service, As well as supporting the Net Promoters Score (NPS) and the Customer Pillar in Guernsey, I assist customers in achieving their requirements across a number of teams and services.
• Relationship Building, My role has enabled me to build relationships with key customers across the business, which I have proactively endeavoured to maintain and improve throughout.
• Risk Control, Besides taking a risk-based approach to my day-to-day work, my role has also allowed me to support on various reputational risk committee meetings with the goal of delivering results to the customers I oversee.
• Coordination, I have been able to support my previous manager in his coordination role with a key stakeholder. This has allowed me to form and grow the internal connections required in order to deliver to customers across all jurisdictions within RBSI.
• Initiative, The experience, support and knowledge obtained in my current role have allowed me to branch out and support on amendments, tasks and projects that serve a bigger purpose to RBSI.