CATIA FERREIRA
London
Summary
Highly responsible and reliable professional with extensive hospitality background and exceptional interpersonal skills. Demonstrates strong computer skills, leadership, and the ability to work effectively in a team. Adept at problem-solving and time management, with comprehensive food and beverage knowledge. Committed to leveraging expertise to achieve career growth within the hospitality industry.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Hospitality assistant
Admiral Recruitment
London
02.2023 - Current
- Provided room service for improved guest comfort
- Delivery food and drinks with professionalism and skill, maintaining high presentation and quality standards to the meeting rooms
- Cleaned and set tables
- Practiced healthy and safety measures to comply with regulations
Hospitality Supervisor
CH&CO Royal Institute of British Architects
London
10.2018 - 10.2020
- Ensure that the client expectations of hospitality food and service are consistently delivered in line with the CH&CO brand at a given event
- Conduct full briefings to all staff regarding events, detailing food and service standards to ensure that the staff are fully aware of the client requirements and their role in delivery
- Contribute to the team's efforts to ensure the service is provided in a professional and timely manner
- Keep up to date with all COSHH and HACCP procedures and methods
- Report any equipment and building fabric faults and any hygiene, health and safety hazard to the relevant parties on the side and in CH&CO
- Assisted servers and dining room hosts, quickly responding to guests' needs
- Prepared buffet, dining service table until 300 people
Conference Host
DE VERE Venues
London
09.2014 - 10.2018
- Hospitality, providing friendly and efficient customer service to all people coming into the venues
- Catering service for different meeting rooms and restaurant
- Check all events rooms are set up correctly according to the booking requirements
- Manage guest queries in a timely and efficient manner
- Assist other departments wherever necessary and maintain good working relationships
- Assist with meetings and events administration
- Audio visual support
Waitress
Lusitania Mimosa Restaurant
Lisbon, Portugal
12.2011 - 06.2014
- Recorded orders and partnered with team members to serve food and beverages
- Ordered and stocked beverage supplies, maintained availability of popular drinks
- Maintained clean and organized dining area for customer comfort
- Collaborated with kitchen staff to ensure order accuracy
Sales Assistant
MaisOptica
Lisbon, Portugal
02.2011 - 10.2011
- Interfaced with customers, determined needs, provided recommendations and up-sold services
Breakfast waiter and housekeeper
Ibis Hotel Avenida da Liberdade
Lisbon, Portugal
09.2010 - 02.2011
- Delivered exceptional, friendly and fast service
- Maintained safe food handling standards at all times
- Completed opening and closing checklists according to set standards
- Assisted kitchen staff with food prep, dishwashing and plating food.
Sales Assistant
Decathlon Sport Shop
Lisbon, Portugal
04.2010 - 08.2010
- Stock control
- Addressed customer needs promptly, resulting in positive feedback and loyalty
- Managed till operations
Waitress Supervisor
Assuka Japonese Restaurant
Lisbon, Portugal
04.2007 - 03.2009
- Take customer's order
- Warehouse organization
- Stock control
- Answering telephone calls and take orders for takeaway service
- Provide help and advice to customer using products or service
- Investigating and solving customers problems
Education
Secondary Education in Miraflores school
Lisbon, Portugal 09.2002 - 06.2005
Skills
- Computer skills
- Leadership
- Work in team
- Problem-solving
- Time management
- Highly responsible and reliable
- Exceptional interpersonal skills
- Food and beverage knowledge
- Extensive hospitality background
Custom
I enjoy going out with family and friends, music, movies, travel and i love communicating with different people and learning about their culture.
Timeline
Hospitality assistant
Admiral Recruitment
02.2023 - Current
Hospitality Supervisor
CH&CO Royal Institute of British Architects
10.2018 - 10.2020
Conference Host
DE VERE Venues
09.2014 - 10.2018
Waitress
Lusitania Mimosa Restaurant
12.2011 - 06.2014
Sales Assistant
MaisOptica
02.2011 - 10.2011
Breakfast waiter and housekeeper
Ibis Hotel Avenida da Liberdade
09.2010 - 02.2011
Sales Assistant
Decathlon Sport Shop
04.2010 - 08.2010
Waitress Supervisor
Assuka Japonese Restaurant
04.2007 - 03.2009
Secondary Education in Miraflores school
09.2002 - 06.2005
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