Catia Doroftey

• Responsible for managing footwear department
• Handled customer enquiries with professionalism, fostering

positive brand image

• Delivered exceptional service standards whilst handling multiple

responsibilities simultaneously

• Encouraged upselling by suggesting complementary items

during purchases (KPIs)

• Boosted client confidence through tailored nutritional advice.
• Ensured inclusivity by offering workout modifications for

varying skill levels.

• Enhanced member retention by consistently delivering high-quality classes.

• Managed over 50 customer calls per day, provided excellent

customer service to callers

• Assisted in organising meetings to ensure smooth operations
• Corresponded with clients via email and post
• Recorded expense spreadsheets