Catia Bento Tomas

• Created debt management plans, spending plans and budgets to assist clients in meeting financial goals
• Advised clients on portfolio allocation and various investment types
• Examined clients' overall financial situation by reviewing income, assets, debts, expenses and credit reports
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
• Set, enforced, and optimized internal policies to maintain responsiveness to demands
• Introduced new methods, practices, and systems to reduce turnaround time
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
• Trained new and existing staff members in various financial procedures to prepare for job requirements
• Supported operations management, sales, and marketing efforts to increase revenue and overall financial health

• Lead all events in accordance to quality assurance guidelines.

• Manage success execution of all events

• Perform pre-event coordination activities

• Monitor over all even flow and make adjustments as and when needed

• Perform post event activities such as data entry and reporting

• Assign and direct 20 members of staff to their duties (including a photographer, 7 DJ and 10 member of staff.

• Manage and resolve customer complaints.

• Strategically coming up with new events, and actively sourcing new clients.

• Worked with several local businesses and agencies to secure sponsorships on an ongoing basis.

• Prepared and presented proposals and close new accounts in targeted verticals.

Holds strong database and networking of industry specific sponsors for events and promotions.

• Design, Content and Print: for banners, booth materials, creative designs and interactive content

• Artist recruitment and development, contract negotiations, art purchasing, vender

• More than 100 events have been held at the top venues in the Algarve, with well-known artists from the House Music Industry.

• Working with a management team of five and various heads of department to deliver excellence in service and compliance

• Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
• Proactively addressed customer concerns in order to prevent escalations and complaints.
• Coached new team members on service techniques and provided scoring through quality assurance program.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• 5 times top Customer Service of the Month.
• In 2018, it was named Store Best Seller of the Year.
• Customer Best Feedback Champ three times.

• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance
• Supervised operations staff and kept employees compliant with company policies and procedures
• Directed initiatives to improve work environment, company culture or overall business strategy
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
• Delegated tasks to administrative support staff to organize and improve office efficiency

• Worked flexible hours across night, weekend and holiday shifts.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Resolved problems, improved operations and provided exceptional service.
• Managed time efficiently in order to complete all tasks within deadlines.
• Gained extensive knowledge in data entry, analysis and reporting.
• Strengthened communication skills through regular interactions with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.