- Reading
- Walking
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- Gardening
- Charity Fundraising
Cathy Monger
Walmer, Deal,Kent
Summary
Dedicated Counselling Manager with expertise in enhancing team performance and service delivery. Leads clinical staff through effective line management, supervision and training initiatives, fostering a trauma-informed approach in care. Drives quality improvements through strategic collaboration and service coordination, delivering impactful outcomes for children and young people.
Manages clinical triage processes effectively, prioritising high-risk cases and ensuring timely access to care. Ability to adapt to evolving service demands through effective performance monitoring and resource management. Committed to sustaining best practice standards that enhance the well being of both staff and service users.
Passionate about supporting teams to achieve operational excellence using inclusivity throughout the team to recognise 'front line' experience alongside service policy and procedures.
Overview
8
8
years of professional experience
Work History
Senior Counselling Manager
Children & Young People's Counselling Service
Walmer, Deal, Kent
03.2018 - Current
- Manage clinical counselling staff, overseeing daily activities and performance.
- Lead Manager for the Royal College of Psychiatry Quality Network for Community CAMHS (QNCC) accreditation.
- Service lead for staff trauma training to enhance skills and knowledge, ensuring all staff are trauma-informed.
- Collaborate with Kent School Health Nursing manager (KSH SN) to deliver trauma training sessions, fostering professional development, and improving care for children and young people across the wider service.
- Conduct clinical supervision for individuals and groups to ensure high-quality care and professional development.
- Deliver individual and group support sessions for the Kent School Health team in response to bereavement and traumatic incidents.
- Collaborative working with CYPCS manager colleagues around demand and capacity for the service, maintaining a lead role in establishing therapeutic working environments for CYPCS staff across Kent.
- Daily triage of referrals received (for CYPCS and for SN) and liaising directly with the specialist CYP mental health single point of access to transfer care for CYP with higher priority needs, such as risk, or entrenched, complex issues.
- Scheduled duty manager responsibilities include responding to staff, service users, wider KSH service issues, support requests, and safeguarding, including responding to ICPC, RCPC, and STRATT requests.
- Responding to compliments and complaints received from service users.
- Responding to requests for information and liaising with the Trust's legal team.
- Collaborative working with the KSH business manager regarding budgets for clinical room use.
- Maintaining good relationships with wider KCHFT services, professional organisations, staff at clinical room venues, etc.
- Attend monthly governance meetings and prepare data in advance according to rota shared with management team
- Attend regular suicide prevention network meetings and the annual conference, disseminating information and resources to the wider CYPCS team.
- Participate in the Armed Forces Network, sharing information relevant to the team about serving and veteran forces personnel to assist children and young people.
Education
12-1900 - 12-1900
12-1900
12-1900 12.1900 - 12.1900
Skills
- Clinical supervision
- Trauma-Informed
- Bereavement and generic counselling with a person-centred approach, incorporating other therapeutic strategies holistically, as appropriate for individuals, and including all age demographics
- Equality, diversity, and inclusion aware
- Level 3 safeguarding trained
- Risk management
- Performance monitoring
- Service coordination, including managing waiting lists, and allocation
- Collaborative working
- SMART working ethic (Specific, Measurable, Achievable, Relevant, Time-bound)
- Constructive, compassionate, transformational leadership
- Passionate and motivated team player
- Solution-focused, time-limited experience
- Clinical triage experience
- Managing Key Performance Indicators (KPIs)
- Welcome continual professional development
- Understanding of policies and procedures appropriate to core service
- Understanding of governance complexities and requirements
- Experience in working alongside and signposting to alternative services
- Passionate about sustaining best practice for service, staff, and service users
- Information governance and record keeping
- Datix system
- Online working
- Outcome measures
- Interdisciplinary collaboration
- Crisis intervention and complaint resolution
- Operational support
- Administrative procedures
- Organisational development
- Effective delegating
- Ethical conduct
- Creative thinking
- Active listening
- Effective communication
- Sustained mandatory training compliance
- Motivated regarding fundraising for charity (volunteer for the Royal British Legion)
Interests
Professional Registration
- Accredited Member of the National Counselling and Psychotherapy Service (NCPS), CM00P18
DRIVING LICENCE
- Full Driving Licence
Timeline
Senior Counselling Manager
Children & Young People's Counselling Service
03.2018 - Current
12-1900 - 12-1900
12-1900
12.1900 - 12.1900