Cathie Minkin
Ferndown
Overview
33
33
years of professional experience
Work history
Bar supervisor
Inn on the Furlong
Ringwood, Hampshire
2017.06 - 2018.05
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Stock rotation.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Supervised team members to ensure excellent service delivery.
- Organised stock inventory to prevent shortages during peak hours.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Ensured a safe environment by strictly adhering to health and safety regulations.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
Bar/Restaurant Manager
Old Beams
Ibsley , Hampshire
2016.04 - 2017.06
- Carried out day-to-day duties accurately and efficiently.
- Meeting with Reps.
- Cashing up at the end of shifts.
- Organising of functions.
- Implementing the staff rota.
- Cellar control.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported a team of staff with the running of the bar and restaurant.
- Training of new staff.
- Ordering of stock
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bar and restaurant supervisor
Ashley Wood Golf Club
Blandford Forum, Dorset
2015.01 - 2016.04
- Led team meetings, fostering a positive work environment and strong teamwork.
- Supervised bar staff, resulting in improved service quality.
- Resolved customer issues promptly, enhancing overall dining experience.
- Implemented effective strategies for reducing waste, thereby contributing towards cost reduction efforts.
- Upheld legal requirements by ensuring compliance with licensing, health and safety legislation in the UK.
- Fostered good relationships with regular patrons which increased customer loyalty towards the establishment.
- Assisted in menu development, resulting in diversified food and beverage offerings attracting more customers.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Cashing up at the end of shifts.
- Meeting with Reps.
- Organising functions.
- Ordering of stock and stock control.
- Maintained high standards of cleanliness by implementing strict hygiene rules.
- Oversaw bar operation, ensuring excellent guest service at all times.
Property Letting Management Assistant
Family Run Business
Bournemouth, Dorset
2008.04 - 2015.01
- Organising and attending property viewings.
- Dealing with tenants.
- Resolving any maintenance issues in a timely manner.
- Informing and the organising of various tradesmen.
- Weekly cleaning of communal areas within student properties.
- Supporting with inspections of properties.
Office cleaner
Minster Cleaning Services
Ringwood, Hampshire
1996.06 - 2008.04
- Contributed to healthy working conditions with thorough desk sanitisation.
- Secured company assets by locking doors after cleaning was complete.
- Maintained clean work environment by sweeping, mopping, and dusting office areas.
- Promoted professional appearance of office with regular cleaning tasks.
- Stocked bathrooms with necessary supplies to maintain hygiene standards.
- Coordinated well with other staff members whilst performing duties to maintain harmony.
- Key holder.
Production Operative
Twinning's Tea Company.
Three Legged Cross, Dorset
1990.03 - 1995.11
- Monitored quality control processes to ensure customer satisfaction.
- Coordinated with team members for smoother assembly line operations.
- Participated in team meetings to improve operational effectiveness.
- Worked on packaging tasks, ensured product protection during transit.
- Followed company procedures for effective task completion.
- Organised goods ready for dispatch, ensuring timely deliveries.
- Ensured product quality by conducting regular checks and adjustments.
- Operated machinery to meet daily production targets.
- Carried out picking and packing to production requirements, maintaining department dispatch speed.
Hairdressing Apprentice
The Hairdresser
Ringwood, Hampshire
1985.07 - 1990.03
- Offered support to senior stylists to ensure efficient service provision.
- Supported completion of financial transactions accurately, ensuring seamless checkout process for clients.
- Cleaned tools and equipment for prevention of any cross-contamination or spread of infections.
- Adhered to health and safety regulations, ensuring a safe working environment.
- Ensured prompt attention given to walk-in customers; improved overall customer experience.
- College day release on a weekly basis.
Timeline
Bar supervisor
Inn on the Furlong
2017.06 - 2018.05
Bar/Restaurant Manager
Old Beams
2016.04 - 2017.06
Bar and restaurant supervisor
Ashley Wood Golf Club
2015.01 - 2016.04
Property Letting Management Assistant
Family Run Business
2008.04 - 2015.01
Office cleaner
Minster Cleaning Services
1996.06 - 2008.04
Production Operative
Twinning's Tea Company.
1990.03 - 1995.11
Hairdressing Apprentice
The Hairdresser
1985.07 - 1990.03