Cathie Harvey
Ipswich,Suffolk
Summary
Personable Customer Service Advisor with knack for resolving complex queries and enhancing customer satisfaction. Boosted client retention and streamlined support processes, leading to improved service ratings. Known for building strong customer relationships and delivering exceptional service.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Advisor
Patience Advocate Foundation
Hampton, VA,USA
01.2024 - 07.2025
- Enhanced client relationships through strategic communication and effective problem-solving.
- Guided customers through troubleshooting with patience, ensuring clarity in solutions.
- Streamlined email responses, significantly reducing response time.
- Built strong rapport with clients by empathetically addressing concerns.
- Managed high volume of calls to expedite issue resolution efficiently.
- Coordinated across teams to swiftly resolve complex client issues.
- Optimized resource allocation during peak hours, prevented long wait times for callers.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
Catering general assistant
Lexington Part of the Elior
Ipswich, Suffolk
11.2021 - 01.2024
- Followed hygiene standards in all tasks to maintain food safety regulations.
- Delivered high-quality customer service with a friendly attitude.
- Prepared food for event catering, ensuring satisfaction of guests.
- Served beverages when needed to accommodate sudden spikes in demand during peak hours.
- Managed inventory levels, minimising food waste and saving costs.
- Collaborated with other staff members to ensure smooth operations during events.
- Addressed customer questions and concerns with knowledge of menu items, ingredients and allergens.
Hospitality assistant
Park View Care Home
Ipswich, Suffolk
01.2021 - 11.2021
- Conducted routine inspections of public areas, ensuring optimal cleanliness.
- Enhanced guest experience with proactive provision of information and assistance.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Resolved complaints swiftly, preventing potential negative reviews.
- Maintained strict adherence to health and safety regulations whilst handling food and beverages.
- Provided room service for improved guest comfort.
- Conducted Food, Safety and Health risk assessments in line with COSHH and HACCP.
- Established and maintained cleaning schedules in line with food safety and hygiene regulations.
Head of Kitchen
Vertas
Ipswich, Suffolk
01.2017 - 01.2020
- Managed kitchen inventory with keen attention to detail, avoiding waste and overstocking.
- Maintained clean workspace that adhered to health regulations, reducing risk of contamination.
- Fostered a positive working environment, promoting team cohesion and motivation.
- Delegated tasks effectively for smooth kitchen operations.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Built attractive displays of food items, enticing customers to make additional purchases.
Education
GCSEs - Double English Math's,French, Drama, Integrated Humanities and Double Science
Queen Elizabeth School
Corby, Northamptonshire 09.1987 - 04.1991
NVQ Level 2 - Team Leading
VT Training PLC
Kettering, Northamptonshire 09.2008 - 04.2009
Skills
- Multitasking efficiency
- Calmness under pressure
- Microsoft Office Suite
- Data confidentiality
- Conflict resolution
- Telephone etiquette
- Inventory management
- Script adherence
- Positive demeanor
- Documentation processes
- Call center operations
- Customer experience management
- Cash handling and invoicing
- Stock control
- Lead generation strategies
- Technical product knowledge
Affiliations
- In my free time i like to try and do new hobbies with my family, cook, read, walking and spend quality time with my family.
Timeline
Customer Service Advisor
Patience Advocate Foundation
01.2024 - 07.2025
Catering general assistant
Lexington Part of the Elior
11.2021 - 01.2024
Hospitality assistant
Park View Care Home
01.2021 - 11.2021
Head of Kitchen
Vertas
01.2017 - 01.2020
NVQ Level 2 - Team Leading
VT Training PLC
09.2008 - 04.2009
GCSEs - Double English Math's,French, Drama, Integrated Humanities and Double Science
Queen Elizabeth School
09.1987 - 04.1991
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