Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine HS Wong

Stoke-on-Trent, UK

Summary

Detail-oriented team player with strong organizational skills, strong interpersonal skills, and effective communicator. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cafe Assistant

Dudson Museum Cafe
04.2023 - Current
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Displayed friendly demeanor when addressing and resolving customer issues and complaints.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Took charge of cash and cards for till and reconciled each order transactions

Retail Host

Alton Tower Resort
03.2023 - 10.2023
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed over 80 walk-in customers per day in the busy season.
  • Maintained awareness of surroundings and secured cash to minimize Shop inventory loss potential.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Festive Colleauge

Tesco Extra, Hanley
11.2022 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Applied effective time management techniques to meet tight deadlines for online order delivery.
  • Developed and maintained courteous and effective working relationships.

Education

MBA - Business Admin

University of Portsmouth
Portsmouth, United Kingdom
01.2001

Skills

  • Upselling strategies
  • POS System Operation
  • Product presentation
  • Order Management
  • Store maintenance
  • Stock replenishment
  • Customer Engagement
  • Merchandise Display
  • Customer directing
  • Merchandise Inspections
  • Cashier experience
  • Cross-Selling and Upselling

Certification

  • Certified of Food Hygiene & Safety, NCAAS - [August 2023 - 2026]
  • WSET Level 1

Timeline

Cafe Assistant

Dudson Museum Cafe
04.2023 - Current

Retail Host

Alton Tower Resort
03.2023 - 10.2023

Festive Colleauge

Tesco Extra, Hanley
11.2022 - 12.2022

MBA - Business Admin

University of Portsmouth

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Catherine HS Wong