Catherine Dempsey
Sale,Greater Manchester
Summary
Offering strong leadership, customer service, and communication skills, with knack for team collaboration and problem-solving. Knowledgeable about inventory management and sales strategies. Ready to use and develop organisational, multitasking, and customer engagement skills.
Driven individual with strong leadership qualities and proven ability to manage operations and deliver outstanding customer service. Demonstrates problem-solving skills and team-building capabilities, contributing to positive and productive work environment. Ready to make significant impact in this role.
Overview
22
22
years of professional experience
Work history
Store Manager
Wilkos
Sale & Wythenshawe
2019.07 - 2023.10
- Managed recruitment, training and supervision of all store employees, including team supervisors.
- Drove sales and profitability through forecasting, analysing trends and ensuring product availability.
- Oversaw stock control processes, maintaining accurate inventory and reducing stock loss.
- Delivered high-level customer service, resolving complaints and modelling best practice.
- Ensured store standards, cleanliness and safety compliance at all times.
- Controlled budgets and payroll, adjusting staffing levels to meet financial targets.
- Produced regular reports for regional management, including sales, payroll and P&L.
- Planned and executed in-store promotions, events and merchandising displays.
- Conducted performance reviews and implemented development plans.
- Collaborated with loss prevention teams to strengthen stock security.
- Led crisis management planning and response strategies.
- Analysed customer survey data to improve service and team motivation.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Implemented promotional displays to increase product visibility and sales.
Team Supervisor
Wilko
Altrincham
2015.03 - 2019.07
- Delivered excellent customer service and supported sales activities across the store.
- Oversaw shop floor and checkout operations, providing daily leadership and guidance.
- Maintained accurate stock processes and trained staff on inventory procedures.
- Monitored payroll, promotions, sales and stock loss to support financial targets.
- Analysed KPIs to identify improvement opportunities.
- Participated in recruitment, training and compliance processes.
- Held regular team briefings to share updates, celebrate achievements and maintain communication.
Administrator
Family Mediation
Manchester
2009.01 - 2011.01
- Managed incoming enquiries from clients and solicitors.
- Processed new referrals and arranged appointments across 13 offices.
- Liaised with mediators and clients to progress cases.
- Reviewed cases to determine continuation or closure.
- Maintained communication with social services.
Team Leader
Hellermann Tyton
Sharston
2002.01 - 2009.01
- Supervised daily operations of a sales and customer service office in a global manufacturing company.
- Led and supported the team to meet deadlines and maintain high customer satisfaction.
Education
Digital Skills Course - Word, Excel, Powerpoint
Trafford Council
Cyber Security Course - undefined
Trafford Council
Retail Management Apprenticeship Level 3 - undefined
Lifetime Training
GNVQ Level 2 Team Leading - undefined
GCSE - English Literature, English Language, Maths, Geography, Religious Studies
Blessed Thomas Halford
AltrinchamSkills
- Leadership and team development
- Customer service excellence
- Sales growth and KPI management
- Inventory control and accuracy
- Budgeting and cost management
- Compliance and health safety
- IT proficiency in retail systems
- Employee scheduling
- Store layout planning
- Crisis management
- Promotions coordination
- Staff rota management
REFERENCES
REFERENCES AVAILABLE UPON REQUEST
Timeline
Store Manager
Wilkos
2019.07 - 2023.10
Team Supervisor
Wilko
2015.03 - 2019.07
Administrator
Family Mediation
2009.01 - 2011.01
Team Leader
Hellermann Tyton
2002.01 - 2009.01
Cyber Security Course - undefined
Trafford Council
Retail Management Apprenticeship Level 3 - undefined
Lifetime Training
GNVQ Level 2 Team Leading - undefined
GCSE - English Literature, English Language, Maths, Geography, Religious Studies
Blessed Thomas Halford
Digital Skills Course - Word, Excel, Powerpoint
Trafford Council