Catherine ( Cathy ) Emmett
Bangor,Ards and North Down
Summary
A highly skilled professional with a strong foundation in organisational and decision-making competencies, complemented by personal empathy skills. Proficient in utilising the Emis System and adept at team management, ensuring effective communication and collaboration. Demonstrates exceptional speaking and listening skills with patients, supported by robust IT capabilities and time management efficiency. Experienced in complaints management, aiming to leverage these skills towards enhancing patient care and operational excellence.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Deputy Manager GP Practice
Ashley Medical Centre
Bangor, Down
2021.10 - Current
This job and the experiences I have had at Ashley Medical Centre have been life changing. I feel truly honoured that the GP's and Practice Manager took a chance on me at that time and gave me chance to grow within my employment.
I started as a Receptionist 10 years ago, after a career break to be a Mum, it was all very daunting but through the years I have truly found what I want to. I just want to grow and grow within the medical community.
My previous role and current include:
- Booking/Cancelling Appointments
- Taking Phone calls and dealing with patient queries
- Supporting GP's and Practice Manager
- Delegating responsibilities in Reception
- Patient prescriptions
- Dealing and listening to patient complaints
- General Admin
- General computer queries with staff
- Rota Management
- Solicitor/Patient requests for notes
- Organising staff holidays ie. Holiday cover etc
- Staff queries
- Clinic Management for GP's and Nursing Staff
- Medical REP scheduling
- General Reception Duties
Receptionist in GP surgery
Ashley Medical Centre
Bangor, Down
2016.02 - 2021.10
- Processed prescription requests promptly, enhancing customer service experience.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Ensured timely referral of patients by maintaining close coordination with specialists.
- Assisted doctors in medical procedures, improving patient care quality.
- Scheduling and Cancelling Appointments
- General Reception duties
- Managed patient records to ensure accuracy and confidentiality.
- Assisted in training of new staff members, contributing to team growth.
Education
GCSEs - GCSE
Bangor Girls High School
Bangor, Ards and North Down 1993.09 - 1998.07
NVQ Level 3 - Beauty Therapy
SERC
Bangor, Ards and North Down 2000.09 - 2001.07
Skills
- Excellent Organisational Skills
- Decision making competency
- Personal empathy skills
- Experience with Emis System
- Team Management/ Work
- Speaking/Listening skills with patients
- IT Skills
- Time Management efficiency
- Complaints management
Certification
In April 2026 I completed a Level 3 certificate in Phlebotomy with Kingsbridge Training school. I have still currently to complete my 22 hours assessments but they are in progress through my current position the the surgery.
On 8th May 2026 i will complete an HCA Course through Kingsbridge Training School.
I have attached my Phlebotomy Certificate but will hopefully receive my HCA Certificate in a few weeks.
Custom
Just a quick brief about myself.
When I was 13 my Mum took unwell with back issues coudlnt walk etc, thats when my skills as a career begin. Iam now 44 and I still care for her.
6 years ago my mother in law was diagnosed with MND, I was trained to clean her peg tubing and learnt to use feeding machines and took on alot of personal care until her unfortunately died a few months later.
My life has constantly been around caring for people, even before I realised its what I wanted to do.
Timeline
Deputy Manager GP Practice
Ashley Medical Centre
2021.10 - Current
Receptionist in GP surgery
Ashley Medical Centre
2016.02 - 2021.10
NVQ Level 3 - Beauty Therapy
SERC
2000.09 - 2001.07
GCSEs - GCSE
Bangor Girls High School
1993.09 - 1998.07