Catherine Angel Subramanian
Summary
Diligent Project Manager and Consultant with 17 years experience in supporting and stabilizing complex projects providing excellent customer service and satisfaction. Demonstrated astute planning and problem-solving skills to maintain high-value project momentum. Used keen attention to detail for compliant, quality and desirable outcomes.
Offering strong foundation in sustainability principles, regulation, engagement and reporting. Highly experienced in project coordination, data analysis, stakeholder engagement and cross-functional collaboration.
Overview
18
18
years of professional experience
Work History
Sustainability Process Consultant
TCS - ASTRAZENECA AND ISRAEL CHEMICALS
INDIA, Chennai
02.2023 - Current
- Proposed Responsible Sourcing Framework for 12 raw materials for UK pharmaceutical major
- Supplier engagement and designing criteria for reporting to CDP - Forests for Lactose Traceability and deforestation impact. Improvement of score from C to B based on data engagement with suppliers for UK pharmaceutical major
- Supplier engagement and designing criteria for aluminium as packaging material Traceability for UK pharmaceutical major
- Suggested Energy Management System from Sustainability POV for Israel Chemicals
- Designed proposal for Responsible Sourcing Framework Criteria for Pharmaceutical Supply Chain Initiative (PSCI)
Project Management Officer
TCS - SIAM CEMENTS GROUP
INDIA, Chennai
03.2022 - 01.2023
- Scrum Master Trained by TCS Agile CoE
- Organized resource allocation process, providing overall workload and capacity analysis improving onboarding and deployment of ServiceNow developers by 25% than past year.
- Experience in using Project Management tool - Jira - Tracking of Backlog. Agile project Management - exposure to Epics, Features and User Stories.
- Produced Key Program Indicator (KPIs) to successfully measure performance and keep track of project progress.
- Collaborated cross-functionally, fostering cooperative work environment amongst diverse teams across countries working from home.
- Back up and decision maker in absence of Product Owner.
Project Manager
TCS - NIELSEN ECOMMERCE
INDIA, Chennai
06.2017 - 02.2022
- Assisted in ramping up, onboarding, enabling, training and stabilizing delivery of eCommerce team 2 times its current size (180 FTEs) within 4 months working from home.
- Best practices and RCA deployment thereby increasing productivity by 5% than past year and quality of deliverable from 95% to 99%.
- Created Machine Learning - Supervised Learning dataset for eCommerce CPG products for RFP with confidence percentage of 85% across 6 labels.
- Client Satisfaction Survey of 100% on all projects worked.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions collaborating with multiple teams in WFH setup winning Beyond Excellence Award in 2020
Client Liaison Officer - NA Buy
TCS - NIELSEN NORTH AMERICA AND GLOBAL
INDIA, Chennai
06.2011 - 05.2017
- Client service consultation and liaison for global product databases with 100% accuracy with zero missed observations/client escalations.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, winning Best OPS Award in 2013
- Worked closely with client professional services to anticipate potential client issues.
- Improved client retention rates through proactive management of their concerns.
- Streamlined communication processes with multi cultural clients enhancing efficiency and holding back RFP clients
- Travelled to USA for transition of Client Liaison role as pilot for team in 2012, successfully transitioning 6 clients
CPG/FMCG Product Expert - Retail/Buy
TCS - NIELSEN NORTH AMERICA BUY
INDIA, Chennai
05.2007 - 05.2011
- Transitioned US Field Coder help desk from onshore to offshore with 99% productivity and 100% accuracy
- Mediated between conflicting interests during transitions, achieving consensus among all parties involved.
- Maintained positive relationships with external partners during transitional phases, preserving key alliances crucial to business success post-changeover.
- Market Research Retail Domain Expert for Nielsen - North American Consumer Packaged Goods (CPG/FMCG) products, with expertise across all product categories with 100% product analysis accuracy.
- Receiver of multiple GOLD Award from Nielsen for Market Research Retail Buy expertise.
Education
Bachelor of Science - Bio-chemistry
PSG College of Arts and Science
Coimbatore06.2007
Skills
- Generative AI certification by IBM
- AI Fundamentals and building chatbot without programming by IBM
- Sustainability strategies, engagement and reporting
- Scrum Master trained
- Machine Learning - Supervised Learning
- Agile Project Management
- Cross Functional Collaboration
- Strategic decision making
- Analytical Thinking
- Customer Service/Client Liaison
- Stakeholder engagement and management
- CPG/FMCG Retail Buy product expertise
Timeline
Sustainability Process Consultant
TCS - ASTRAZENECA AND ISRAEL CHEMICALS
02.2023 - Current
Project Management Officer
TCS - SIAM CEMENTS GROUP
03.2022 - 01.2023
Project Manager
TCS - NIELSEN ECOMMERCE
06.2017 - 02.2022
Client Liaison Officer - NA Buy
TCS - NIELSEN NORTH AMERICA AND GLOBAL
06.2011 - 05.2017
CPG/FMCG Product Expert - Retail/Buy
TCS - NIELSEN NORTH AMERICA BUY
05.2007 - 05.2011
Bachelor of Science - Bio-chemistry
PSG College of Arts and Science
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