Catherine Yeoman

• Communicated complex and sensitive information clearly and professionally to parents, colleagues, senior leaders and external agencies.

• Maintained accurate records and reports, ensuring information was updated promptly and shared with appropriate stakeholders.

• Effectively prioritised competing demands and consistently delivered accurate work within deadlines in fast-paced, dynamic environments.

• Responded calmly and effectively to incidents and unexpected situations, making informed decisions and following established procedures.

• Coordinated with multidisciplinary teams to ensure information was communicated accurately and appropriate actions were taken.

• Adapted quickly to new environments, policies and systems, demonstrating flexibility and ability to learn new processes rapidly.

• Managed confidential and sensitive information with professionalism, discretion and attention to detail.

• Built positive relationships with a diverse range of people, using empathy and excellent interpersonal skills to resolve concerns and provide support.

• Worked collaboratively with colleagues to ensure continuity, consistency and delivery of high-quality service.

• Demonstrated resilience and sound judgement while working under pressure and managing competing priorities.

• Worked in a fast-paced, customer-focused environment delivering excellent customer experiences.
• Led team meetings, ensured clear communication amongst all members.
• Coordinated activities and communicated effectively with colleagues and customers.
• Maintained high standards of safety and organisation.

• Delivered excellent customer service in busy, fast-paced environments.
• Handled customer enquiries and resolved issues professionally and efficiently.
• Processed transactions and bookings using a range of systems.
• Managed multiple priorities while maintaining accuracy and attention to detail.
• Communicated effectively with customers and colleagues to support smooth operations.
• Remained calm and professional under pressure and during peak periods.
• Built positive relationships through a friendly, empathetic and approachable manner.
• Adapted quickly to changing demands and support colleagues when required.