Catherine Wyatt
Cumbernauld
Overview
60
60
years of professional experience
Work History
Debt Management Consultant
HMRC
Glasgow
12.2017 - Current
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked with customers to understand needs and provide excellent service.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Branch Manager
Laurie Ross Insurance
Glasgow
06.1988 - 06.2023
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
Complaints Officer
Scottish Power
Blantyre
04.2017 - 12.2017
Fraud and Risk Analyst
Kwik Fit Insurance Services
Uddingston
07.1997 - 03.2017
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor Of Science And/with Education Degree - Criminology And Psycological Studies
Open University
Scotland Higher - Psychology
Cumbernauld College
Cumbernauld 2010
Access To University Course - Social Sciences
Strathclyde University
Glasgow 08.2000
Higher - English
Greenfaulds High School
Cumbernauld 05.1988
Charity Volunteer
I was a volunteer for More Than Fibro, a charitable organisation which helps people with Fibromyalgia.I was involved with Social Networking, helping people to connect and keep as active as possible by joining the team on walks. I collaborated with the other volunteers to bring ideas, such as the Coffee Chats, to life. I also made sure that I was available, when possible, to check our Facebook Page to answer questions from the members. In addition, I took notes for our founder in respect of Advocacy and helped with fundraising ideas. Furthermore, I contacted potential donors for donations.
Timeline
Debt Management Consultant
HMRC
12.2017 - Current
Complaints Officer
Scottish Power
04.2017 - 12.2017
Fraud and Risk Analyst
Kwik Fit Insurance Services
07.1997 - 03.2017
Branch Manager
Laurie Ross Insurance
06.1988 - 06.2023
Bachelor Of Science And/with Education Degree - Criminology And Psycological Studies
Open University
Higher - Psychology
Cumbernauld College
Access To University Course - Social Sciences
Strathclyde University
Higher - English
Greenfaulds High School
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