Catherine Wright
Ruislip
Summary
Dedicated professional with a strong focus on customer service and a proven track record of reliability and punctuality. Highly organised with expertise in manual handling, ensuring efficient operations and customer satisfaction. Committed to delivering exceptional service, leveraging skills to enhance customer experiences and drive organisational success.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Volunteer
Crowning Greatness CIC
Pinner
11.2023 - 04.2024
- Company Overview: warm hub
- Setting up the warm space
- Meet and greet the community
- Serving food and drinks
- Collaborate with other volunteers and staff members to achieve project objectives
- Cleaning and washing up
- Warm hub
Online Assistant
J Sainsbury Plc.
Hayes
11.2017 - 10.2023
- Processed customer returns efficiently
- Processed orders ensuring best quality produce selection
- Ensured compliance with safety procedures
- Supported various departments as required
- Organising merchandise on shelves
- Handled multiple tasks simultaneously whilst meeting deadlines, demonstrating excellent organisational skills.
- Applied positive customer service approach to increase satisfaction levels.
- Minimised customer disappointments by choosing appropriate replacements for items not-in-stock.
Shop Assistant
Furnish
Ruislip
05.2017 - 10.2017
- Till operation
- Ensured store's neat and tidy appearance
- Addressing customer enquiries regarding charity
- Answered customer queries on delivery and collection costs for furniture
- Assisted customers with product selection and sales, recommending items to increase transaction value.
Counter Assistant
Sainsburys Supermarket Ltd
South Ruislip Station
11.2016 - 02.2017
- Preparing food for customers
- Ensured counters were hygienic and tidy
- Answered customer questions about products
- Implemented strategies to minimise food wastage
Education
Level 2 food safety and hygiene for Catering,
08.2023 - 01.2024
Diploma of Higher Education - art,design and media
Uxbridge College
07.2009 - 07.2010
Entry level - English
Meadow High School
05.2006 - 06.2007
GCSEs - ICT
Meadow High School
06.2008 - 06.2009
Entry Level certificate - managing my Money
Meadow High School
06.2006 - 08.2007
Skills
- Customer service
- Highly organised
- Manual handling
- Punctuality and reliability
Timeline
Volunteer
Crowning Greatness CIC
11.2023 - 04.2024
Level 2 food safety and hygiene for Catering,
08.2023 - 01.2024
Online Assistant
J Sainsbury Plc.
11.2017 - 10.2023
Shop Assistant
Furnish
05.2017 - 10.2017
Counter Assistant
Sainsburys Supermarket Ltd
11.2016 - 02.2017
Diploma of Higher Education - art,design and media
Uxbridge College
07.2009 - 07.2010
GCSEs - ICT
Meadow High School
06.2008 - 06.2009
Entry Level certificate - managing my Money
Meadow High School
06.2006 - 08.2007
Entry level - English
Meadow High School
05.2006 - 06.2007
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