Catherine Worley
Walsall
Summary
Highly skilled professional with a strong focus on customer satisfaction and efficiency. Demonstrates exceptional communication skills, problem-solving abilities, and a calm demeanour under pressure. Proven expertise in team building, multitasking, order processing, record-keeping, and reporting and documentation. Committed to delivering high-quality results and continuously improving processes to enhance customer experience.
Overview
2026
2026
years of professional experience
7
7
years of post-secondary education
Work history
customer advisor
Argos
10.2017 - 06.2025
- I assist customers with inquiries both in-store and over the phone, and I serve customers at the tills.
- I have participated in stock takes, where I input the collected information into a spreadsheet to determine various outcomes.
- Additionally, I ensure that all customer delivery paperwork is updated and properly filed.
- Furthermore, I verify that stock levels are accurate, manage stock deliveries, and ensure that all items on display are correctly priced.
Volunteer
Walsall Manor Hospital
Walsall
- I volunteered at Walsall Manor Hospital, where I assisted medical students with their Advanced Trauma Life Support (ATLS) course.
- I acted as patient in various real-life scenarios, such as car crashes, stab wounds, construction accidents, etc., providing the medical students with realistic experience through the use of makeup and special effects.
Placement
Dudley College
- During my tenure at Dudley College, I completed placements at Brockswood and Smestow sanctuary (The Animal Man), as well as at Dudley Zoo and Wild Zoological Park.
- I have worked with a variety of domestic, farm, wild, and exotic animals, including birds.
- These experiences have enabled me to develop skills in maintaining diverse animal enclosures and preparing their food.
Education
BTEC Foundation Diploma - Animal Management
Dudley College
Dudley 09.2016 - 06.2018
BTEC Diploma - Animal Care Level 2
Dudley College
Dudley 09.2015 - 06.2016
GCSE - Maths, English, Science, I.C.T, Music, Travel & Tourism, Religious Studies
St Thomas More Catholic School Business And Enterprise College
Willenhall 09.2010 - 07.2015
Skills
- Calm under pressure
- Communication skills
- Team building
- Problem-solving
- Customer focus
- Multitasking
- Order processing
- Record-keeping
- Reporting and documentation
Custom
- Volunteered at Walsall Manor Hospital assisting medical students with their Advanced Trauma Life Support (ATLS) course.
- Acted as a patient in various real-life scenarios, providing medical students with realistic experience through the use of makeup and special effects.
- Reading
- Playing computer games
Affiliations
- Reading
Timeline
customer advisor
Argos
10.2017 - 06.2025
BTEC Foundation Diploma - Animal Management
Dudley College
09.2016 - 06.2018
BTEC Diploma - Animal Care Level 2
Dudley College
09.2015 - 06.2016
GCSE - Maths, English, Science, I.C.T, Music, Travel & Tourism, Religious Studies
St Thomas More Catholic School Business And Enterprise College
09.2010 - 07.2015
Volunteer
Walsall Manor Hospital
Placement
Dudley College
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