Catherine Whitmore
Chapmanslade,Wiltshire
Summary
Detail-oriented professional with extensive experience in administrative procedures and project management. Proven ability to oversee daily operations, ensuring timely project delivery through strong planning and organizational skills. Skilled in managing complex data and prioritizing multiple tasks effectively. Committed to team success and willing to take on additional responsibilities to achieve organisational goals.
Overview
17
17
years of professional experience
Work history
Assistant Manager
Center Parcs
Warminster, Wiltshire
07.2022 - Current
- Facilitated performance evaluations to identify areas for team member development.
- Supported team cohesion by employing conflict resolution techniques.
- Ensured adherence to workplace safety guidelines to reduce incidents and completed first aid training for efficient incident reporting.
- Conducted staff training sessions to enhance ongoing professional development.
- Coordinated business operations by aligning staff tasks with individual strengths to facilitate timely changeovers for guests.
- Oversaw administrative tasks to uphold daily operations and compliance standards.
- Performed weekly interviews to maintain sufficient staffing levels.
- Organised regular team meetings to promote open dialogue and communicated feedback to management for actionable change.
- Collaborated with various stakeholders to ensure timely lodge upgrades within strict turnaround times.
- Communicated daily with all levels of management, from line managers to the village director, regarding various tasks.
Office Manager
Whitmore Financial
Chapmanslade, Wiltshire
08.2016 - 01.2025
- Managed the MD’s diary, coordinated appointments, and handled client and lender enquiries in a fast-paced environment.
- Supported a pipeline of approximately 60 live mortgage applications any time, managing cases from initial enquiry through to offer, whilst managing new enquiries and archiving completed applications.
- Processed and supported over £60 million in mortgage applications per year, maintaining high approval and completion rates.
- Assessed client affordability, creditworthiness, and financial documentation to identify suitable mortgage and protection products.
- Liaised with lenders, solicitors, conveyancers, and clients to ensure smooth and timely application progression.
- Ensured full FCA compliance, accurate documentation, and secure handling of confidential information.
- Delivered exceptional customer service through empathetic communication and bespoke client support.
- Completed month-end duties including bank reconciliations, payroll administration, and preparation of yearly accounts.
- Managed workload independently to meet deadlines and support daily business operations.
Pharmacy Assistant
Bath RUH
Bath
12.2015 - 08.2016
- Prepared raw materials for chemotherapy compounding in line with aseptic techniques.
- Sterilised equipment and maintained cleanroom environments to prevent contamination.
- Calculated and checked patient-specific volumes and doses, producing accurate worksheets for aseptic manufacture.
- Worked under pharmacist supervision to compound, dispense, and validate prescriptions safely and accurately.
- Stored medicines, including controlled drugs, in secure, temperature-controlled conditions in accordance with regulations.
- Received, checked, and managed pharmaceutical stock deliveries, identifying shortages and high-use items for timely replenishment.
- Assessed medication suitability by reviewing patient information and escalating complex queries to senior pharmacy staff.
- Accurately counted, labelled, and dispensed prescriptions, ensuring correct drug, quantity, and dosage instructions.
- Maintained confidential patient records in line with data protection and governance requirements.
- Prioritised prescriptions effectively to minimise patient waiting times in a high-pressure environment.
- Processed medication orders efficiently while maintaining exceptional attention to detail.
- Cleaned and disinfected work areas, equipment, and containers between use to maintain aseptic and hygiene standards.
Personal Care Assistant
The Complete Group
Telford
07.2013 - 10.2015
- Delivered 1:1 complex care for clients with tetraplegia and Motor Neurone Disease.
- Assisted with personal care, feeding, mobility, and maintaining dignity at all times.
- Supported tracheostomy and catheter care, medication administration, and treatment plans.
- Used hoists and safe manual handling techniques to reposition clients safely.
- Monitored condition changes and maintained accurate daily care records.
- Provided emotional and practical support to clients and families.
- Coordinated and accompanied clients to medical appointments.
- Maintained infection control, hygiene standards, and clean living environments.
- Built trusting relationships through compassionate, patient-centred care.
- Worked flexible shifts including nights, weekends, and bank holidays.
Lettings Negotiator
Davies and Davies Property Management
Trowbridge, Wiltshire
06.2012 - 06.2013
- Conducted daily property viewings, meeting prospective tenants and showcasing residential properties effectively.
- Liaised with landlords regarding lettings, maintenance issues, and tenancy progression.
- Followed up on viewings via phone and email, accurately recording outcomes and progressing enquiries.
- Built strong rapport with applicants to maximise conversion and rental income.
- Negotiated terms between landlords and tenants to achieve mutually beneficial agreements and meet profitability targets.
- Carried out reference and credit checks, ensuring suitability and compliance.
- Drafted tenancy agreements and completed all relevant lettings documentation accurately.
- Managed multiple rental properties with excellent organisation and attention to detail.
- Inspected properties between tenancies, identifying required works prior to move-in.
- Communicated terms, costs, and market information clearly using knowledge of local rental trends.
- Delivered high levels of customer service while managing phone and email enquiries efficiently.
- Used Microsoft Word and office systems to produce clear documentation and maintain records.
Pharmacy Assistant
Bath ASU
Corsham, Wiltshire
09.2009 - 01.2012
- Prepared drugs and devices for compounding in line with clinical and aseptic guidelines.
- Assisted pharmacists in dispensing medications and compounding prescriptions safely and accurately.
- Stored medicines, including controlled drugs, in secure, temperature-controlled conditions.
- Received and checked pharmacy stock, ensuring quantities matched delivery records.
- Counted, labelled, and dispensed prescriptions with correct items, quantities, and dosage instructions.
- Maintained confidential patient records in compliance with data protection regulations.
- Secured medicines against loss, tampering, and misuse following strict protocols.
- Cleaned and sterilised equipment, containers, and work areas to prevent contamination.
- Ensured full adherence to operational compliance and hygiene standards.
Special Constable
Wiltshire Police
Trowbridge, Wiltshire
06.2009 - 01.2011
- Conducted high-visibility foot and vehicle patrols to deter crime and reassure the public across Wiltshire routes.
- Supported investigations through evidence gathering, house-to-house enquiries, and accurate incident reporting.
- Updated local intelligence systems with patrol trends and incident details to support effective law enforcement.
- Issued warnings and enforced compliance with local rules and regulations.
- Acted as first point of contact for confused, distressed, or vulnerable members of the public, providing guidance and reassurance.
- Deescalated tense situations and handled emergencies calmly, maintaining professionalism under pressure..
Education
A-Levels - Psychology, History and Geography
St Augustine's Catholic College
Trowbridge, Wiltshire 09/2016 - 06/2018
GCSE - Mathematics, English and Science
St Augustine's Catholic College
Trowbridge 09/2014 - 06/2016
ECDL level 2: MS Word, Excel, Powerpoint, Outlook -
Wiltshire College
Trowbridge, Wiltshire 08/2008 - 11/2008
Level 3 Apprenticeship in Management -
HIIT
08/2023 - 03/2025
Skills
- Social Care (2 years)
- Team management
- Problem-solving
- Payroll administration
- Time management
- Communication skills
- Team building
- Office 365 proficient
- FA regulatory compliance
- Business planning
- Employee management
- Business administration
- Processes and procedures
- Customer rapport
Timeline
Assistant Manager
Center Parcs
07.2022 - Current
Office Manager
Whitmore Financial
08.2016 - 01.2025
Pharmacy Assistant
Bath RUH
12.2015 - 08.2016
Personal Care Assistant
The Complete Group
07.2013 - 10.2015
Lettings Negotiator
Davies and Davies Property Management
06.2012 - 06.2013
Pharmacy Assistant
Bath ASU
09.2009 - 01.2012
Special Constable
Wiltshire Police
06.2009 - 01.2011
A-Levels - Psychology, History and Geography
St Augustine's Catholic College
09/2016 - 06/2018
GCSE - Mathematics, English and Science
St Augustine's Catholic College
09/2014 - 06/2016
ECDL level 2: MS Word, Excel, Powerpoint, Outlook -
Wiltshire College
08/2008 - 11/2008
Level 3 Apprenticeship in Management -
HIIT
08/2023 - 03/2025