Catherine Slinn
Retford,Nottinghamshire
Summary
Driven professional with talent for building and nurturing client relationships. Skilled in communication and conflict resolution, bringing collaborative approach and strong problem-solving abilities. Dedicated to fostering long-term partnerships and driving client satisfaction to achieve mutual success.
Overview
31
31
years of professional experience
7
7
years of post-secondary education
Work History
Relationship Manager
Metro Bank Plc
Sheffield, South Yorkshire
05.2000 - 12.2024
- Managed circa 40 client portfolios maintaining profitable relations.
- Fostered a culture of open communication within the team promoting collaboration.
- Increased client retention, fostered trust and loyalty by resolving complaints efficiently.
- Established strong client relationships providing exceptional customer service.
- Achieved high customer satisfaction with regular follow-ups and updates.
- Translated financial jargon for complete client understanding.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
Customer Service Representative
Santander UK
Sheffield, South Yorkshire
04.1999 - 05.2000
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Performed administrative duties contributing towards smooth store operations.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Prepared necessary forms to complete transactions.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
- Maintained compliant documentation for reliable company records.
- Processed high-value payments with meticulous accuracy.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided warm, positive customer care from arrival to departure.
Client Manager
Blundells Estate Agents
Sheffield, South Yorkshire
01.1996 - 04.1999
- Resolved tenant issues promptly, maintained high level of client satisfaction.
- Conducted thorough tenant screenings for safer lettings,.
- Negotiated tenancy agreements with optimal results for both landlords and tenants.
- Kept meticulous records of all transactions, ensured compliance with regulatory bodies,.
- Organised regular property inspections to maintain property standards.
- Built strong relationships with landlords and tenants alike through excellent communication skills.
- Actively promoted available properties through various channels for faster lettings,.
- Drafted detailed property descriptions for advertising purposes, attracted prospective tenants.
- Managed property viewings for potential tenants, increased interest in available properties.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Managed multiple rental properties with outstanding planning and organisation.
- Carried out reference and credit checks on new clients.
- Greeted office visitors, asked relevant questions and offered assistance.
- Distributed and followed up on tenant renewal notices.
- Addressed and resolved conflicts between tenants promptly.
- Handled rent collections efficiently, reduced late payment incidences.
- Liaised effectively with clients, ensured a smooth letting process.
Receptionist
Lewis Wadsworth Estate Agents
Sheffield, South Yorkshire
07.1993 - 01.1996
- Maintained reception area stock of important forms and brochures.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Provided clerical support to company employees, including copying, faxing and file management.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Delivered front of house duties with warm and professional manner.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Managed phone calls, resulting in effective communication flow within the company.
Education
NVQ Level 2 - Business Administration
Pitman Training Centre
Sheffield, South Yorkshire 09.1994 - 10.1995
GCSEs - 10 GCSE in various subjects
Henry Fanshaw School
Dronfield, Derbyshire 09.1986 - 07.1992
Skills
- Account portfolio administration
- Knowledge of regulatory compliance
- Resourceful negotiation
- Data interpretation
- Customer retention tactics
- Client Relationship Management
- Database management
- Attention to Detail
References
References available upon request.
Timeline
Relationship Manager
Metro Bank Plc
05.2000 - 12.2024
Customer Service Representative
Santander UK
04.1999 - 05.2000
Client Manager
Blundells Estate Agents
01.1996 - 04.1999
NVQ Level 2 - Business Administration
Pitman Training Centre
09.1994 - 10.1995
Receptionist
Lewis Wadsworth Estate Agents
07.1993 - 01.1996
GCSEs - 10 GCSE in various subjects
Henry Fanshaw School
09.1986 - 07.1992
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