Catherine Rees
Abertillery,Blaenau Gwent
Summary
With 20 years experience working in a well established children's fashion company i have gained vast amounts of experience in varying roles. From this my main attributes are supporting production processes and ensuring smooth operations. Capable of coordinating schedules, managing logistics, and maintaining high standards in production environments. Skilled in problem-solving and multitasking to meet tight deadlines and deliver quality results. With years of experience in sales i have gained strong communication and interpersonal skills with knack for building relationships. Knowledgeable about customer service, problem-solving, and teamwork, with focus on achieving sales targets.
Overview
22
22
years of professional experience
Work history
Production assistant
Inch Blue
Abertillery, Blaenau Gwent
04.2006 - 12.2025
- Conducted quality control checks to ensure consistent product standards.
- Adhered diligently to work schedules, maximising productivity.
- Coordinated with team members to meet production targets.
- Streamlined delivery processes by preparing finished goods for dispatch.
- Troubleshot equipment issues, significantly reducing machine downtime.
- Documented daily production activities in detailed reports.
- Inspected products before dispatch, minimising delivery errors.
- Maintained a clean workspace, enhancing production efficiency.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Conducted market research to identify new business opportunities.
- Fostered a positive team environment to drive collective success in sales targets.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Identified prospect needs and offered appropriate products and services.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Retained customers by building rapport and delivering tailored product recommendations.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Communicated with potential and existing customers in-person, over telephone .
- Responded promptly to customer inquiries on social media, enhancing customer service reputation.
- Developed engaging content for various social media platforms, improving customer engagement.
- Boosted brand visibility by creating and implementing effective social media strategies.
- Assisted in planning and executing online advertising campaigns to increase sales.
- Maintained stock levels to avoid shortages in office supplies.
- Expedited document filing system with a new, organised method.
- Updated company databases by inputting new employee contact information and employment details.
- Supported accurate record-keeping with proficient data entry skills.
- Interacted professionally with clients providing excellent service at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Facilitated internal communication.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Submitted timely reports which provided critical updates on various projects.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Troubleshot logistical issues promptly, ensured minimal disruptions to operations.
- Improved warehouse efficiency by implementing new logistics strategies.
- Implemented safety measures, reduced workplace incidents significantly.
- Packaged and labelled outbound goods with clear, accurate information to limit delivery issues.
- Conducted regular audits to maintain stock accuracy.
- Greeted couriers and processed deliveries in online systems for accurate inventory management.
- Coordinated end-to-end supply chain operations for timely and cost-effective delivery of goods.
Sales agent
Orange Business Services
Brynmawr, Blaenau Gwent
09.2005 - 02.2006
- Successfully navigated challenging negotiations, fostering strong client relationships.
- Developed tailored sales pitches to meet individual client needs.
- Maintained detailed records of sales activities for precise forecasting.
- Conducted market research to uncover new business opportunities.
- Tracked competitor activity and adjusted strategies for competitive advantage.
- Applied exceptional customer service skills across all sales channels.
- Enhanced sales performance through thorough product knowledge.
- Fostered a positive team environment to drive collective success in achieving sales targets.
Production worker
Sales Intergrated Soloutions
Abertillery, Blaenau Gwent
02.2005 - 08.2005
- Performed regular cleaning tasks maintaining a hygienic manufacturing area.
- Handled finished products for packaging and dispatch, streamlining the end-of-line process.
- Followed standard operating procedures, ensuring compliance and consistency in product quality.
- Achieved consistent output with careful monitoring of production process.
Teaching assistant in primary school
Rathbourne
Crumlin, Caerphilly County Borough
03.2004 - 01.2005
- Maintained a clean, safe classroom environment by performing regular organisation and cleaning tasks.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Assisted with the marking of pupils' work, providing constructive feedback where necessary.
- Created visual aids for use during lessons that enhanced learner engagement and understanding of key concepts.
- Worked closely with teachers to implement engaging lessons which improved student participation.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Conducted regular reading sessions promoting literacy amongst young learners.
- Monitored pupil behaviour during class time, ensuring a conducive learning environment.
- Responded to changing needs of pupils and staff to provide maximum help and support.
- Minimised distraction by creating and maintaining clean, safe and organised classroom.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Encouraged students to work together to complete projects and solve problems.
Education
NVQ Level 3 -
Food Hygeine
GCSEs -
Nantyglo Comprehensive
Brynmawr, Blaenau GwentSkills
Productivity awareness
Materials handling expertise
Online order processing
Multitasking proficiency
Supply chain forecasting
Stock management
Issue resolution
Process Improvement
KPI management
Timeline
Production assistant
Inch Blue
04.2006 - 12.2025
Sales agent
Orange Business Services
09.2005 - 02.2006
Production worker
Sales Intergrated Soloutions
02.2005 - 08.2005
Teaching assistant in primary school
Rathbourne
03.2004 - 01.2005
NVQ Level 3 -
Food Hygeine
GCSEs -
Nantyglo Comprehensive