Catherine Price
Dukestown,Tredegar
Summary
A highly experienced automotive finance professional with 23 years in the industry, supporting retailers, managing operational processes and handling sensitive information within FCA-regulated environments. My background includes Consumer Duty reporting, claims-related work, structured documentation, and financial controls such as advance commission management. I work independently, manage competing workloads effectively and maintain accuracy and compliance across all tasks.
Overview
29
29
years of professional experience
Work History
Senior Sales Operations Support Executive
11.2021 - Current
- Manage the full MAIA charging process, including issuing monthly billing files to Finance Operations, sending invoices to 400+ retailers, and handling all related queries, credit notes and adjustments.
- Oversee MAIA TOBAS agreements, tracking retailer sign‑ups and supporting onboarding to the MAIA retention tool.
- Act as a key point of contact for retailer support, resolving daily queries across commissions, disputes, invoices and proposal issues.
- Support fleet proposal activity through accurate data uploads, pricing validation and ensuring readiness for funding payout.
- Manage the Advance Commission process for ~15 retailer groups, monitoring utilisation and initiating top‑ups at trigger points.
- Ensure full compliance by securing all approvals and audit evidence before payment submissions to Finance Operations.
- Prepare Consumer Duty reporting and provide core operational metrics such as NPS, CSAT, ROA, early settlement, VT and funding performance.
- Allocate daily team tasks, support onboarding of new starters and develop operational training materials.
- Provide additional support to the Retailer Services Team during peak periods to maintain service levels.
Remarketing – Senior Position
01.2018 - 11.2021
- Managed team rotas, workload allocation, escalations and quality checks.
- Oversaw voluntary terminations, PCP dealer returns, auction processes and end-of-lease vehicle returns.
- Analysed dealer and auction performance to maximise used-car values in line with market trends.
- Reviewed inspection reports, set pricing adjustments and liaised with auctions and retailers.
- Delivered training to new and existing team members, including onsite vehicle appraisals.
- Handled recharge disputes, authorising write-offs and managing account closures.
- Supported system testing and developed manual workarounds for leasing product inaccuracies.
Various Roles
GM Financial
01.2003 - 01.2018
- Fraud & Trace / Voluntary Terminations:
- Checked proposals against CIFAS databases, processed confirmed fraud cases and validated customer documentation.
- Investigated identity fraud, stolen vehicles, accommodation deals and other irregularities, escalating cases where required.
- Managed the voluntary termination process, monitored account status and handled customer and internal stakeholder queries.
- Ensured all interactions aligned with Treating Customers Fairly (TCF) principles.
- Collections Administration:
- Managed administrative activity for customers in financial difficulty, including the handling of deceased accounts.
- Liaised with executors, family members and recovery agents to arrange settlements and progress account closures.
- Reconciled external vendor invoices and provided supporting operational documentation as required.
- Late-Stage Collections / Legal Recoveries:
- Worked with customers to agree sustainable repayment solutions on high-risk or overdue accounts.
- Coordinated field agent instructions and managed the recovery process for non-performing accounts.
Sales Advisor
01.2002 - 01.2003
Office Administrator
01.1997 - 01.2002
Education
QCF Level 4 -
Business Administration
QCF Level 3 -
Consumer Debt Collection & Business Administration
NVQ Level 3 -
Customer Services
SAF Advanced -
NVQ Level 2 -
Business Administration, Call Handling, Providing Financial Services, Customer Services
GCSEs - Maths, English Literature, English Language, Religious Studies, Business Studies
Skills
- External stakeholder & retailer relationship management
- FCA-regulated processes
- Consumer Duty & compliance awareness
- Claims-related activity
- Subject Access Requests
- High-volume information handling
- Structured documentation
- Advance commission management
- Financial controls
- Fleet proposals
- Pricing validation
- Dealer support
- Consumer Duty data collation
- Preparation for reporting
- Accurate data handling
- Strong communication
- Influencing skills
- Excellent IT skills
- Microsoft Office
- Team leadership
- Training
- Process knowledge
- Problem-solving
- Organisation
- Independent working
Timeline
Senior Sales Operations Support Executive
11.2021 - Current
Remarketing – Senior Position
01.2018 - 11.2021
Various Roles
GM Financial
01.2003 - 01.2018
Sales Advisor
01.2002 - 01.2003
Office Administrator
01.1997 - 01.2002
QCF Level 4 -
Business Administration
QCF Level 3 -
Consumer Debt Collection & Business Administration
NVQ Level 3 -
Customer Services
SAF Advanced -
NVQ Level 2 -
Business Administration, Call Handling, Providing Financial Services, Customer Services