Catherine Persaud

• Streamlined processing of GP referrals and test results, ensuring 18-week RTT Pathway compliance.
• Managed patient treatment progress via telephone and email to enhance service delivery.
• Maintained accurate activity notes within patient records for effective tracking.
• Liaised with hospital departments to facilitate comprehensive patient care.
• Managed databases with accuracy and diligence.
• Scheduled appointments for improved time management.
• Handled confidential documents discreetly, maintaining privacy standards.
• Acted as main contact for staff and clients.
• Answered phone calls with professionalism and courtesy.
• Produced and utilized Microsoft Excel spreadsheets for data management and reporting.
• Demonstrated proficiency in managing databases, maintaining accuracy and compliance.
• Ensured timely handling of outpatient appointment bookings and documentation scanning.
• Adhered to GDPR regulations while managing confidential information and training new staff.

• Facilitated outpatient appointment management, ensuring accurate scheduling and record-keeping.
• Processed patient and GP referrals to maintain operational efficiency.
• Coordinated follow-up appointments while communicating effectively with patients and staff.
• Upholding patient confidentiality in all interactions was paramount.
• Adapted swiftly to new software tools to improve productivity.
• Identified system glitches, contributing to overall operational smoothness.
• Maintained professionalism under pressure, exemplifying leadership on the floor.
• Handled high call volumes accurately, maximising productivity.

• Utilised Microsoft Office Suite, improving task completion speed.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Prioritised tasks during peak times, leading to increased efficiency.
• Provided relevant information to potential employers swiftly, improving overall satisfaction rates.
• Used excellent phone etiquette to communicate with prospective employers.
• Attending interviews.

• Designed railway signalling systems by interpreting customer requirements and developing equipment layouts.
• Utilised Bentley Microstation CAD to create detailed schematics and layouts.
• Generated and reviewed electrical schematics in compliance with regulatory standards.
• Maintained updated records of all electrical design changes for project tracking.
• Ensured adherence to British standards across all projects to uphold quality.
• Monitored project timelines using Microsoft Word, Excel, and various databases.
• Collaborated effectively within team to achieve high-quality project outcomes.
• Kept abreast of industry trends to ensure ongoing competitiveness.

Monitored projects and generated design specifications while reviewing all designs.

• Utilised databases and liaised across sectors to ensure effective communication.
• Ensured compliance with British standards for all project deliverables.
• Created schematics and layouts using Bentley Microstation CAD software.
• Collaborated with cross-functional teams to enhance project coordination.
• Reviewed electrical schematics to align with regulatory and internal CAD standards.
• Produced professional Technical Queries (TQs) and managed electrical design risks.
• Maintained comprehensive records of all electrical design modifications.