Catherine Peat
Heaton Moor
Summary
A Versatile and dynamic leader with an extensive knowledge and experience in Retail and Support Centre roles. Demonstrating strengths in People Management; Change Management; Project Management; Data Analysis; Process/Systems Development and Implementation.
A highly motivated individual with a passion to deliver world class service, standards and process through the inspiration and development of exceptional people, cultivating cultures that are fit for growth.
My breadth of experience allows me to identify opportunities and manage risk through change to maximise results at pace. With strong stakeholder management I am known for fostering collaborative relationships and strong partnerships.
Overview
28
28
years of professional experience
Work history
Store Manager Bury The Rock
Marks & Spencer
09.2023 - Current
- Delivery of key KPI’s including 20% sales growth over 2 years and best in format NPS score.
- Development, Coaching and performance management of Team Managers to raise the bar.
- Restructure of working patterns implemented without any grievance utilising company policy and guidelines, flexible review of contracts are part of the culture now.
- Handled employee conflicts promptly resulting in high trust levels among the workforce.
- Promoted an inclusive workplace culture respecting diverse perspectives.
- Close relationship with BIG resulting in developing a regional chair and TM representative from my store.
- Developed strong relationships with stakeholders through effective communication strategies.
Store Manager
Gemini Academy Major Retail Park M&S
09.2020 - 09.2022
- Accountable for driving the growth and profitability a £60m store through the successful delivery of the retail plan across all areas of the store including commercial, operations, people, and customer.
- Delivering a centre of excellence for the North West partnering with the HRBP to the deliver people strategy and deliver recruitment and training solutions for the region
- Stakeholder relationships with Support Centre to influence and shape future strategies and process.
- Consistent delivery of key Goals including 90% NPS; +2.5% contribution targets and sales growth on pre covid comparison.
- Setting the strategic direction for the store aligned to the retail people priorities to embrace change in a never the same again environment.
- Take full accountability for all line management and associated people activity of managers within the store.
- Implemented HR policies and procedures for legal compliance.
- Fostered a diverse and inclusive work culture by promoting equal opportunities.
- Achieved harmonious workplace environment with effective conflict resolution strategies whilst restructuring the store post covid.
- Support the store to trade safely and legally, protecting customers, colleagues and The M&S brand.
Trafford Store Manager
Major Shopping Centre M&S
09.2019 - 09.2020
- Accountable for the leadership of a very challenging £50m operation to deliver 2 quarters of sales growth and exceeding contribution targets before Covid restrictions.
- Management of furlough and redeployment of 250 colleagues and 10 Managers during Covid.
- Constant review and change of the process and operation to try and maintain the operation and profitability of the store whist the shopping centre was shut.
- Moved into regional HR role during covid to deliver resourcing solutions across Manchester and Cheshire through Covid.
- Creation and delivery of line manager upskilling sessions to handle difficult conversations and provide support for Mental Health and wellbeing to colleagues both in stores and on furlough.
Aintree Store Manager
04.2017 - 09.2019
- Large Retail Park M&S Turnover £24.5m, Sales growth 18/19 0.5% on year, 1.8 % ahead of plan Contribution 2.5% ahead of plan.
- Full set Green KPI's.
- Delivering an exceed selling mindset and strategy in store and across the region.
- Delivering business cases to secure the expansion of the store for food modernisation.
- Inspiring a Customer first culture through engaged; multi skilled; flexible teams resulting in business leading NPS results and response rate.
- Teams engaged and trained on multichannel as part of growth strategy.
- Development of Commercial Managers for career progression.
- Lead the development of managing difficult conversations training ahead of business roll out.
- Delivery of staffing strategy to support regional store closures and overages in other store.
- Performance and absence management part of the stores DNA.
- Delivery of Store Operational Excellence Targets.
- Regularly used to hear complex appeals across the region.
Deputy Manager
Handforth Dean Store
01.2014 - 01.2017
- Turnover of 85m.
- Lead and developed a high performing Management Team of 10.
- Management of a labour budget of 300 FTE 550 Team members.
- Delivery of legal and compliance across the store with multiple food and hospitality areas.
- Service KPI's delivered consistently across Year.
- Operational and Cost KPI's consistently delivered.
Store Manager Prestwich Store and Deputy Area Manager
North West Simply Foods
01.2013 - 01.2014
- A combined role delivering Store Manager responsibilities whilst playing an active role in the regions leadership team.
Food and Hospitality Manager
Gemini Store
01.2010 - 01.2012
- Responsibility for the delivery of Retail objectives across Foods and Hospitality.
- Total Food Sales £31m 9.5% beat to plan.
- Growth of Department to No 2 in the business beating sales records.
- Consistent delivery of business metrics and contribution targets.
Divisional Food Sales Manager/Food Trader
01.2007 - 01.2008
- A trial role for the business to bridge the gap between retail and the food group.
- Collation and probing of MI and business data to identify opportunities and risks.
- Setting strategies at store and regional level.
- Engagement of Heads of Region into divisional strategy.
- Influencing the category allocation of stock to maximise eventing.
- Influencing store, range and space opportunities.
- Coaching and development of Store Teams.
- Development of Food training materials and workshops for the business.
- Building store business cases to gain investment in space.
Food Buyer
Delicatessen Category M&S
01.2005 - 01.2007
- Buying responsibility for Snacking and Sharing, Pate, Fillers, Deli Meals and accessories:- Responsibility for setting, monitoring and delivering Category operating plans Prepare, agree and deliver a buying strategy Determine the overall supply base and procurement plans Optimise profit through effective buying Identify and execute promotional plans and marketing opportunities Lead cross functional teams to deliver product strategy and critical path management Delivery of a 3 year Category Management plan including a Category Re-launch.
Trading Support Manager
Foods M&S
01.2004 - 01.2005
- Management role within Supply Chain area:- Provide support and best practise consultancy to Food BU and Stores Deliver business solutions through interaction with categories, IT, logistics and retail operations Ensure accurate and on time central activity to support standard, peak and exceptional trading Leadership and development of team to deliver service centre of excellence.
- Established member of the disaster management team leading trading support teams.
- Centralised ticketing expertise to deliver trading standard compliance and improved KPI's.
- Provided IT and process solutions to maximise sales and reduce cost when removing Sunday deliveries.
- Streamlined central support, enabling increased centralised activity and a reduction of 2FTE.
- Rejuvenated previous Food Ops function to be motivated and high performing Central Support team.
Food Systems Developer
M&S
03.2004 - 10.2004
- Supply Accuracy Project Management role within Supply Chain area:- Lead cross functional project team Model costs against benefits and negotiate best solution Establish and maintain user groups.
Food Systems Developer M&S - Store Stock Accuracy
04.2003 - 09.2003
- Design and pilot a store stock accuracy tool:- Identification and reduction in stock losses and time spent counting in pilot stores Produce benefit case to support future roll-out.
Store Implementation Manager
07.2002 - 04.2003
Systems Developer
01.2003 - 03.2003
- M&S - Buying and Merchandising Systems Key member of team responsible for successful delivery of category pilot:- Overall direction of store facing merchandising role Lead development of exception management tool and its utilisation Present progress updates to members of FMT.
Store Implementer
03.2000 - 07.2002
- Transferred to a management role within Head Office Supply Chain area:- Design implementation plan and tool set Deliver solutions to meet benefit case Lead and develop team to deliver an expert service.
Food Commercial Manager
M&S Swindon
11.1999 - 03.2000
Food Commercial Manager
10.1998 - 11.1999
Young Management Trainee
Bath Store
09.1997 - 10.1998
Education
A-Levels -
Okehampton College
Devon1998
Skills
- People Management
- Stakeholder Management
- Building Strong Partnerships
- Coaching
- Project Management
- Change Management
- Systems and process development
Timeline
Store Manager Bury The Rock
Marks & Spencer
09.2023 - Current
Store Manager
Gemini Academy Major Retail Park M&S
09.2020 - 09.2022
Trafford Store Manager
Major Shopping Centre M&S
09.2019 - 09.2020
Aintree Store Manager
04.2017 - 09.2019
Deputy Manager
Handforth Dean Store
01.2014 - 01.2017
Store Manager Prestwich Store and Deputy Area Manager
North West Simply Foods
01.2013 - 01.2014
Food and Hospitality Manager
Gemini Store
01.2010 - 01.2012
Divisional Food Sales Manager/Food Trader
01.2007 - 01.2008
Food Buyer
Delicatessen Category M&S
01.2005 - 01.2007
Food Systems Developer
M&S
03.2004 - 10.2004
Trading Support Manager
Foods M&S
01.2004 - 01.2005
Food Systems Developer M&S - Store Stock Accuracy
04.2003 - 09.2003
Systems Developer
01.2003 - 03.2003
Store Implementation Manager
07.2002 - 04.2003
Store Implementer
03.2000 - 07.2002
Food Commercial Manager
M&S Swindon
11.1999 - 03.2000
Food Commercial Manager
10.1998 - 11.1999
Young Management Trainee
Bath Store
09.1997 - 10.1998
A-Levels -
Okehampton College
Similar Profiles
LYNNE McGRAILLYNNE McGRAIL
Customer Assistant (Temporary Summer Contract) at Marks & SpencerCustomer Assistant (Temporary Summer Contract) at Marks & Spencer
Rhys LlewellynRhys Llewellyn
Team Manager at Marks & SpencerTeam Manager at Marks & Spencer
GEORGIA KONTENGEORGIA KONTEN
Store Manager at Marks & SpencerStore Manager at Marks & Spencer
Isabelle BestIsabelle Best
Customer assistant at Marks & SpencerCustomer assistant at Marks & Spencer
Bonita PorriBonita Porri
Director at Deloitte LLPDirector at Deloitte LLP