Catherine Paterson
Kincardine,Fife
Summary
Detail-oriented professional with a strong foundation in Criminology and extensive experience in customer service. Demonstrates exceptional communication and problem-solving skills, thriving in high-pressure situations. Committed to leveraging skills in a dynamic environment as a Trainee Air Traffic Controller. Eager to contribute to team success and operational efficiency.
Overview
7
7
years of professional experience
Work history
Retail sales associate
SSP Food Travel Experts
Larbert, Falkirk
02.2022 - Current
- Enhanced store reputation through exceptional customer service skills.
- Resolved customer complaints and process issues using proactive problem-solving techniques.
- Collaborated with team members to optimise store operations.
- Provided management with consistent feedback on client activity and market trends.
- Increased sales by 16%.
Kitchen staff member
Sodexo
Kincardine, Fife
05.2019 - 09.2020
- Followed health and safety guidelines, ensuring asafe work environment.
- Ensured smooth service with effective communication skills.
- Followed strict hygiene practices, providing asanitary kitchen environment.
- Multi-tasked efficiently to meet strict deadlines.
- Managed time effectively during busy periods for optimal productivity.
- Served over 200 customers in 2 hours.
Education
Bachelor of Arts - History
University of Aberdeen
Aberdeen 09.2020 - 12.2021
Bachelor of Arts - Criminology
The Open University
Kincardine, Fife 10.2023 -
Scottish Qualifications Certificate - Physics National 5
Dunfermline High School
Dunfermline, Fife 08.2017 - 06.2018
Scottish Qualifications Certificate - Maths Higher
Dunfermline High School
Dunfermline 08.2018 - 03.2019
Scottish Qualifications Certificate - Higher English
Dunfermline High School
Dunfermline 08.2018 - 06.2019
Skills
- Logical reasoning
- Attention to detail
- Independent decision-making
- Time management
- Team collaboration
- Risk mitigation
- Process orientation
- Multitasking and prioritisation
- Mental math proficiency
- Spatial awareness
- Sustained concentration
Affiliations
- Jewellery making
- Scrapbooking
- Plane spotting
Accomplishments
First aid qualified.
Member of Girlguiding. Guide and Rainbow Leader.
Awarded colleague of the month 3 times.
Languages
English
Proficient (C2)
References
References available upon request.
Timeline
Bachelor of Arts - Criminology
The Open University
10.2023 -
Retail sales associate
SSP Food Travel Experts
02.2022 - Current
Bachelor of Arts - History
University of Aberdeen
09.2020 - 12.2021
Kitchen staff member
Sodexo
05.2019 - 09.2020
Scottish Qualifications Certificate - Maths Higher
Dunfermline High School
08.2018 - 03.2019
Scottish Qualifications Certificate - Higher English
Dunfermline High School
08.2018 - 06.2019
Scottish Qualifications Certificate - Physics National 5
Dunfermline High School
08.2017 - 06.2018