CATHERINE Muthui

• Demonstrated strong communication and time management skills to meet and exceeded sales targets.
• Presented products with polished demonstrations highlighting functions, usability and unique selling points to help close sales.
• Acted as a brand ambassador at all times, representing the company with integrity and professionalism to foster trust and loyalty.
• Created sales and revenue-generating opportunities in new markets to improve profit margins.
• Collaborated with sales and marketing teams to produce ideas for sales aids, promotions and leaflets.
• Participated in weekly sales meetings, contributing valuable insights and feedback to drive team success.
• Identified cross-selling and up-selling opportunities during client interactions, significantly increasing average transaction values.

Managed high-volume cash transactions efficiently and accurately, ensuring compliance with bank policies and Central Bank of Kenya regulations.

Delivered exceptional customer service by handling deposits, withdrawals, funds transfers, and account inquiries promptly and courteously.

Ensured accurate end-of-day cash balancing and maintained proper cash limits in the till and vault.

Supported relationship management by cross-selling bank products and services to meet client needs and enhance customer retention.

Verified and processed corporate and bulk cash transactions while maintaining confidentiality and minimizing risk exposure.

Collaborated with operations and compliance teams to uphold KYC, AML, and risk management standards.

Trained and guided new tellers and interns on customer service, cash handling, and compliance procedures.

Addressed and resolved customer issues efficiently, contributing to improved branch service ratings.

• Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
• Processed customer transactions quickly and accurately, including deposits, withdrawals, and loan payments.
• Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
• Participated in regular training sessions, keeping up-to-date with banking policies and procedures.
• Identified and eliminated errors when balancing cash point transactions, teller cash dispensers and teller cash recyclers.
• Listened to customer feedback and followed-up on complaints to help improve satisfaction levels.
• Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
• Collaborated with team members to meet branch targets and maintain high service standards.
• Educated customers on internet banking services and mobile banking apps to promote digital banking adoption.
• Maintained confidentiality of customer information, adhering to data protection laws.
• Conducted foreign currency exchanges and provided travellers with required currencies.
• Handled foreign currency transactions, providing a comprehensive service at the single window.
• Assisted auditors in identifying information necessary to complete audit activities.
• Reported suspicious activities to comply with anti-money laundering regulations.
• Responded to customer enquiries with detailed information, promoting a positive service experience.