Catherine McWeir

Work History

Quality Services Coordinator

Stork

07.2022 - 01.2025

Responsible for service delivery to both internal and external stakeholder's through adherence to departmental policies and procedures.
Effectively and efficiently operate to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.
Prioritisation of workload, communicating and supporting colleagues to meet internal and external stakeholder's demands.
Implement client contractual terms and conditions on all assignments.
Flexibility and responsiveness to daily work demands to ensure internal and external stakeholder needs are met.
Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.
Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
Utilising the support of the Technical Surveillance Subject Matter Expert gaining an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.
Responsible for completing all administrative tasks assigned by Supervisor and/ or Management.
Engaged, flexible and professional approach to competency activities with the focus on responsiveness and accuracy of output.
Execute work activities as per client contractual terms and conditions whilst achieving departmental financial deliverables in a timely manner.
Working to a consistently high standard whilst exhibiting flexibility in a dynamic and metric driven environment.
Adhering to all of Stork's Safety Culture protocols.

Senior QC Technician

LumiraDx

07.2020 - 07.2022

Responsible for the routine testing and analysis of raw materials, development batches and manufacturing batches according to defined procedures to support product validation, product release and post market surveillance.
Testing raw materials for compliance to specifications, data recording and analysis, testing strip batches using calibrators, spiked and clinical blood samples, use and maintenance of general laboratory and reference equipment.
Internal phlebotomist for in-house clinics.
Adherence to GMP, GRP, GxP, accurate and timely completion of batch records, follow existing work instructions, protocols and reports, experience of working in a QC environment.
Writing and updating work instructions.
Writing and investigating quality events.
Good communication and being a team player to facilitate work flow.
Training out procedures to other team members and helping them reach their full potential.
Supporting the team leader and providing extra support when the team leader is absent by organising work flow, training, technical reviewing of batch records and handovers to next shift.

Quality Administrator

Zot Engineering

12.2018 - 07.2020

Provide office support to the Quality Team.
Adherence to and preparation for ISO 9100, ISO 9001, ISO 14001 and ISO 13485 audits.
Create, distribute, maintain and archive Controlled Documents using Q-Pulse and internal server.
Create, maintain and input information into training matrixes for each of the 3 departments utilising Excel.
Using Q-Pulse to raise customer non-conformance for investigation by the team, gathering data from the relevant system for each separate division - PCB uses PCP, EMA uses JobShop and SMD uses E2i.
Using gathered information to populate RMA raised on Q-Pulse.
Prepare monthly quality reports for each of the 3 separate departments that are analysed during the monthly quality meetings.
Prepare, manage and archive paperwork needed for audits ensuring they can be easily accessed.
Assist the Group Quality Manager and Quality System Manager with database updates, archiving and communications with suppliers.
Various other tasks as and when required.
Assessing goods returned within the quarantine area and raising relevant paperwork.
Provide a high level of customer service when communicating with customers to ensure a quick accurate response to phone calls and emails, with regards to arranging collection and return of non-conformance goods.

Senior Business Support Assistant

Brightwork Agency for East Lothian Council

07.2018 - 11.2018

Provide support and guidance to a team, allocate and check the quality and output of clerical work within the Unit or Section to meet the required deadlines, referring as required.
Assist with the preparation and provision of management statistics to meet described objectives.
Prepare and present data in text, statistical and graphical format.
Provide an effective reception/telephone service in accordance with the Council's Customer Care Policy, deal with enquiries, providing information on office systems and procedures relating to the service provided.
Use initiative to take appropriate action and identify contacts for referral.
Operate and maintain processes to meet deadlines, some of which may be determined by the system.
Organise mail-shots, where necessary, process financial documents or transactions, including invoices, timesheets, payroll information.
Review, manage and maintain filing systems, IT systems and databases to ensure current data is available for professional use.

Front of House Team Member

Brightwork Agency for National Library of Scotland

11.2017 - 06.2018

Provide and deliver a high quality customer service experience to the Library's customers though all areas of the Library.
Acting as the first point of contact to all visitors to the Library's George IV Bridge building, provide general reception duties to visitors and staff, supply information on accessing the Library collections and other resources.
Dealing with customer feedback and complaints, liaising with housekeeping and estates to ensure public areas of the Library are kept clean and are fit for purpose.
Using in-house system (CRS) to provide registration services to all users of the reading rooms and explain how to access the collections.
Provide initial reader orientation, validation of library cards, care of collection guidance and security checking of items brought in and out of the reading rooms.
Sales, cash handling, processing card payments, checking till at start of day to ensure float is correct, cash up till at end of the day and filling in all relevant paperwork.
Stock checking, general tidying of shop area and restocking the shop as required.
Security, invigilation, information and orientation with regards to current Exhibition and events and any future events.
At Lawnmarket Building providing general reception duties to all visitors and staff including issuing temporary security passes and using the library switchboard to provide information and transfer calls.
Assist with the co-ordination of emergency procedures as detailed in the Library evacuation plan.

Assistant Microbiologist (with H&S)

Express Microbiology

11.2015 - 06.2017

Follow GLP, COSHH, risk assessments and use good aseptic technique.
Quality control of food samples.
Sampling food effectively adding correct volume BPW, stomaching the sample then placing remaining sample into bags then boxes for storage (7days).
Plating out from sample bags and from swaps.
Noting the difference in quantity of pipetted material with regards to different agar types and whether pre-poured (like BCC, BCA, etc.) or needs poured (like GA, SPA, TBX, etc.).
Emptying the chills of samples when 7 days has elapsed.
Careful handling of liquids including hazardous substances when adding to samples or swaps e.g. MTSB to E.coli samples.
Spiking samples for quality assurance testing.
Putting samples into the correct temperature incubator.
Health and Safety- As the H&S person on the site perform weekly walk arounds looking to make sure that everything is in working order and not damaged e.g. floor tiles haven't lifted which could be a trip hazard.
Perform weekly fire alarm tests and monthly fire alarm drills.
Write COSHH risk assessments and ensure records of chemicals on-site is correct and up-to-date.
Write risk assessments for the whole lab.
Write manual handling presentation and deliver manual handling training, which I am certified to do.
Write presentations for new employees with regards to COSHH, material hazard symbols and fire training as some come from non-lab backgrounds.
Take initiative and implementing new health and safety protocols for the lab as a whole.

Duty Manager

National Express

10.2011 - 01.2013

Duties include creating clear and concise communication between head office and staff onsite regarding any new developments or changes within the company that will affect the customer service provided.
Setting clear goals for the individuals I manage and giving regular feedback on their progress.
Creating, managing and running of goal orientated incentives within the site to increase additional product sales.
Monitoring staff consistently to ensure they meet the standards set by the company.
Dealing with complaints effectively and in a way that retains customer satisfaction but that is fair to any staff involved.
Completing all necessary paperwork for banking in a timely fashion.
Reconsolidate and add additional funds to the three kiosk machines ensuring that the paperwork for these machines is done immediately as to delay this could cause them to cease to function.
Count and maintain the money for the public coin operated toilets.
Tracking coaches, contacting drivers to ascertain their location, ensure the coaches leave the station at the correct time and have the paperwork for the drivers ready with the station and times of their route.

Station Grade B Platform Supervisor

First Scotrail

03.2010 - 07.2011

Duties include dispatching and reserving trains, following all COSHH and H&S protocol, administrative tasks such as daily rota, using in-house system to record lost property, answering calls from the public, organising other members of platform staff and shunting the Caledonian sleeper once it arrives in the station.
Ensuring that the station is kept as clean as a working station can be from cleaning posters to litter-picking.
Being a point of contact with passengers that we provide the best customer service and also assisting those passengers who have physical difficulties.
In times of disruption good customer service becomes more important as passengers are more likely to understand the disruption if they are kept well informed.

Summary

Overview

Work History

Quality Services Coordinator

Senior QC Technician

Quality Administrator

Senior Business Support Assistant

Front of House Team Member

Assistant Microbiologist (with H&S)

Duty Manager

Station Grade B Platform Supervisor

Education

Diploma of Higher Education - Applied Microbiology and Biotechnology

Highers - Biology C, Chemistry C, English C, Geography B

Skills

Timeline

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