Catherine McMullan

I was responsible for initiating sales promotions and motivating a full sales team to increase sales figures. I introduced a 0.75% bonus to staff increasing the percentage to 1.1%, if two levels of total of sales had been reached.

I would established performance goals aligned with account targets for 10% year-on-year account growth and profitability and report to the directors.

My daily responsibilities included

• Organizing the weekly work rota, documenting sick days and holiday allowances.
• Produce detailed cost estimates and quotations for clients and follow through to ensure the sale.

I worked from home one day per week

• Administering all company accounts to suppliers and from clients, recording all on an accountancy package M.Y.O.B.
• Arranged the insurance P.S.V and road tax for five 7.5 tonne vehicles and operators license's.
• Handled any customer complaints to resolve issues and build loyalty. Informing our supplier of any issue and following up t=with both the client and supplier until an issue was resolved
• Responsible for ensuring that all elements of finance to customers were within the regulations of F.C.A
• Ensuring staff were trained to the highest level in every aspect of financial products including Choice of Funding (the most appropriate finance option was offered to each individual client)
• Transition between one financial institute to another

I manufactured suite of furniture which were distributed throughout furniture retailers in Northern Ireland

• Employing suitable qualified Framemakers, Upholsterer's, and Stitchers
• Designing contemporary lounge suites
• Operated power saws and hand tools to cut, shape and form wooden parts and components.
• Studied plans to verify project dimensions and requirements therefore increasing profit
• Drafted invoices and collected payments for completed projects.
• Checking timely completion of our products and with exceptional finish for high levels of customer satisfaction.
• Submitting tax returns and completing V.A.T returns
• Providing a repair service to other manufacturers in mainland UK

Travelling to leather suite manufacturers in Bari,Italy to

• Examine designs
• Examine quality of products
• Negotiate prices delivered to Belfast
• Organizing the logistics of the products to Furniture Retailers throughout Ireland
• Issuing Invoices and all account aspects relating to the company

When I left school, I was working for my father who had his own upholstery company. Before I left school, during summer holidays from the age of 13, I would work for my father cutting and sewing fabric for suites of furniture that he supplied to retailers throughout Northern Ireland. It was only natural, when I left school that I would join his business