Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Catherine McCarthy

Summary

Adept at multitasking, I successfully qualified in Psychology while embracing the joys and responsibilities of motherhood. Simultaneously, I initiated and established my own successful domestic and commercial cleaning business with recurring revenue and high levels of customer retention. My diverse background encompasses a wealth of experience demonstrating the ability to successfully manage and organise various tasks concurrently. I'm a dynamic, resilient, and hard-working individual who can offer scrupulous attention to detail in any assigned duty.

I am an enthusiastic, caring and committed individual motivated to empower vulnerable individuals by enabling self-expression in an emotionally safe space. I thrive in environments where I can make valuable contributions to the well-being of others, and I am eager to progress this using my skills and empathetic nature to affect positive change.

Overview

21
21
years of professional experience

Work history

Owner/Operator of domestic/commercial cleaning business

01.2010 - Current
  • Built a robust client base serving a wide range of customers including homeowners, businesses, and property management companies
  • Developed and maintained strong client relationships, resulting in repeat business with positive feedback for the quality and reliability of the cleaning service provided.

Teleperformance sales representative

01.2008 - 01.2010
  • Successfully managed multiple ongoing calls systematically, showcasing strong multitasking and time management skills to meet performance targets
  • Actively participated in ongoing training sessions to stay updated and informed on product knowledge and enhance personal team performance.

Wessex Water call handler

01.2007 - 01.2008
  • Effectively handled a substantial volume of inbound and outbound calls ensuring prompt and professional management of customer enquiries, requests, and issues
  • Additionally delivered exceptional customer service by addressing and resolving issues with efficiency and professionalism.

The Talbot pub restaurant barmaid / waitress

01.2006 - 01.2007
  • Managed multiple tables, catering to the diverse needs of customers while maintaining a friendly and high-quality service
  • Processed customer payments accurately, generated bills and handled financial transactions with precision.

Co-Operative supermarket customer service advisor

01.2003 - 01.2007
  • Effectively handled customer complaints, concerns, and refunds, addressing issues promptly and finding resolutions in an approachable and professional manner to maintain customer satisfaction.

Education

Bachelor of Science (Honours) degree - Psychology

National Diploma in Public Services - undefined

GCSE's (x8) - undefined

Skills

  • Excellent communication and interpersonal skills
  • Complaint handling & conflict resolution
  • Customer relationship management
  • Scheduling and time management
  • Self-motivated
  • Meticulous eye for detail
  • Empathetic
  • Strong problem-solving skills
  • The ability to prioritize tasks effectively

Custom

  • Art hobby: A passionate artist with an enthusiasm of sketching and painting.
  • A keen interest in keeping fit: A regular runner with a consistent training routine contributing to personal wellbeing.
  • HIIT workouts: High-Intensity Interval Training (HIIT) dedicated to the challenge of vigorous fitness sessions.

Timeline

Owner/Operator of domestic/commercial cleaning business

01.2010 - Current

Teleperformance sales representative

01.2008 - 01.2010

Wessex Water call handler

01.2007 - 01.2008

The Talbot pub restaurant barmaid / waitress

01.2006 - 01.2007

Co-Operative supermarket customer service advisor

01.2003 - 01.2007

Bachelor of Science (Honours) degree - Psychology

National Diploma in Public Services - undefined

GCSE's (x8) - undefined

Catherine McCarthy