Catherine Lycett
Halesowen,West Midlands
Summary
Organised and dependable Sales person with many years of both sales and customer service experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. A very young at heart, energetic experienced sales person looking for a new challenge. Excellent communication skills and the ability to learn new company procedures easily. A good sense of humour with a positive can do attitude and a happy outlook on life. Resourceful and well-organised with excellent customer service and problem solving skills.
Overview
43
43
years of professional experience
3
3
years of post-secondary education
Work history
INTERNAL SALES CONSULTANT
DIGBY STONE LIMITED
Halesowen, West Midlands
08.2016 - Current
- Working in a fast paced sales office taking and making sales calls to Builders Merchants countrywide selling ranges of Sandstone, Porcelain and additional items.
- Upselling to customers on a daily basis to bring in extra revenue and profit
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
INTERNAL SALES/ADMIN
EDWARDS BUILDBASE
Cradley Heath, West Midlands
04.2013 - 08.2016
- A varied role within the company which included serving on the counter, taking sales calls, quoting customers and general administration.
- Supported team by demonstrating respect and willingness to help.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
CAFE OWNER/MANAGER
01.2009 - 01.2012
- Joint owner/manager of a busy local cafe, duties include all aspects of day to day running of the business including opening and closing the business, preparing and cooking food, serving customers, cleaning the premises on a daily basis, waiting on tables, purchasing, stock rotation, till reconciliation, banking, accounts and all administration.
- Coordinated special events which boosted the cafe's popularity among locals.
- Trained new employees in cafe operations, resulted in improved service quality.
INTERNAL SALES PERSON/ADMINISTRATION
EDWARDS BUILDBASE
Cradley Heath
01.1995 - 01.2009
- Selling to customers both in the building trade and general public items such as building materials, bathrooms, kitchens and plumbing goods.
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
INTERNAL SALES PERSON/ADMINISTRATION
B.A.S. LTD/PLUMBING WORLD
01.1990 - 01.1995
- A busy fast paced sales office and trade counter selling all things plumbing/heating and bathroom related.
- Taking customer orders over the telephone, raising quotes, customer account queries, serving customers on the trade counter, stock control and rotation.
- Bathroom Showroom consultant
- Successfully delivered on tasks within tight deadlines.
INTERNAL SALES PERSON
LIME TREE MARKETING
01.1983 - 01.1989
- Telesales selling computer games to shops throughout the country. Duties here included making and taking telephone sales calls, packing all goods ready for despatch, typing all special offers ready for mailing out.
- Carried out day-to-day duties accurately and efficiently.
Education
High School Diploma - CSE, Maths, English, Typing, Biology, Childcare, RE, History, 'O' Level
LEASOWES HIGH SCHOOL
Halesowen 01.1979 - 01.1982
Skills
- Sales
- Administration
- Customer Services
- PC Literate
- Organisation Skills
- People Skills
- Driving Licence
- Initiative
- Calm under pressure
- Communication skills
- Upselling
REFERENCES
Mark Bowen Tel: 07788 474893
Francesca Upson: 07531 638393
Timeline
INTERNAL SALES CONSULTANT
DIGBY STONE LIMITED
08.2016 - Current
INTERNAL SALES/ADMIN
EDWARDS BUILDBASE
04.2013 - 08.2016
CAFE OWNER/MANAGER
01.2009 - 01.2012
INTERNAL SALES PERSON/ADMINISTRATION
EDWARDS BUILDBASE
01.1995 - 01.2009
INTERNAL SALES PERSON/ADMINISTRATION
B.A.S. LTD/PLUMBING WORLD
01.1990 - 01.1995
INTERNAL SALES PERSON
LIME TREE MARKETING
01.1983 - 01.1989
High School Diploma - CSE, Maths, English, Typing, Biology, Childcare, RE, History, 'O' Level
LEASOWES HIGH SCHOOL
01.1979 - 01.1982