Catherine Loftus

Directed all administrative operations with a focus on OFSTED readiness, human resources, and payroll matters.
Ensured compliance with health and safety requirements while managing facilities effectively.
Coordinated examinations and supervised data management to support academic integrity.

Monitored key performance indicators and reported findings to senior management with actionable recommendations.
Negotiated contracts with suppliers, securing cost reductions while maintaining quality standards.
Ensured regulatory compliance in school operations, adhering to national education standards and legislation.
Led strategic plan development and execution, aligning operational goals with school vision.
Prepared reports for governing body, providing insights into financial performance and operational challenges.
Implemented financial controls and auditing processes to uphold integrity of school finances.
Cultivated relationships with stakeholders, including parents and local authorities, to enhance community engagement.

• Work directly and collaboratively with internal departments and external stakeholders to achieve and deliver a first class housing management service whilst maintaining top quartile performance
• Support Executive Team with daily operational functions
• Manage team of 75 employees, overseeing the recruitment, training, and professional growth of employees, as well as investigating and chairing disciplinary and grievance hearings
• Achieve sustained and consistent top quartile rent collection performance, by being adaptable and agile, constantly monitoring and tracking performance targets
• Oversee daily operations of the service managing a multi million pound budget and multi million pound income collection target
• Deliver an exceptional level of service to each customer by listening to concerns and answering questions
• Develop corporate objectives, strategies, and goals, collaborating with department heads on establishment of quality metrics and key performance indicators (KPI), as well as strategising with cross-functional teams on improvement measures related to quality principles awareness, issues and corrective actions
• Proactively identify and solve complex problems that impact management and business direction

• Delivered an exceptional level of service to each customer by listening to concerns and answering questions
• Implemented service improvements following lean systems thinking to improve the Housing Benefit claim process for customers, eliminating waste and reducing processing times by 50%
• Improved operations overall and resolved issues to deliver excellent customer service
• Took department out of special measures following service inspection, by implementing lean systems processing and redesigning the service
• Managed team of 100+ employees, overseeing all recruitment and dealing with all employee relations matters
• Oversaw development, launch and delivery of Homeworking for the department

• Managed day-to-day operations, including leadership and management of 40 team members
• Developed, recommended and implemented strategies to improve employee work quality and speed
• Implemented process improvements based on identification of productivity or quality issues
• Collected customer and employee feedback to deliver information to management for corrective action

• Manage a caseload of fraud investigation cases, utilising various tools such as PACE interviews under caution, surveillance, and data analysis
• Prepare fraud investigations file to a standard suitable for prosecution
• Represent the City Council at court

• Supported accurate record-keeping with proficient data entry skills.
• Organised client meetings, prepared agendas and took detailed minutes.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.