Catherine KWOK
Summary
Experienced Senior Executive Assistant and Office Operations Professional with 15 years supporting C-suite executives and managing office operations in global financial services and multinational organisations. Expertise in board governance, diary management, international travel coordination, vendor oversight, budget control, and office refurbishments. Relocated to the UK, bringing international experience and fluency in English, Cantonese, and Mandarin.
Overview
23
23
years of professional experience
Work History
Senior Executive & Office Operations Support
Ontario Teachers’ Pension Plan (Asia) Limited
11.2016 - 12.2025
- Delivered senior-level executive support to the Head of APAC, Managing Directors and Directors (Investment, Legal & Compliance Teams)
- Managed complex executive diaries, senior meetings, and shifting priorities across global time zones to ensure seamless operations
- Coordinated international travel, visas, and logistics across APAC, Europe, and North America, facilitating timely and efficient journeys for executives
- Planned and delivered bi-annual board meetings and senior leadership offsites with global stakeholders
- Oversaw facilities management, vendors, records management, inventory, and administrative staff
- Served as principal liaison with contractors, building management, and global facilities teams to streamline communications and project execution
- Led delivery of three major office refurbishment projects (c. 8,000 sq ft) completed on time and within budget
- Achieved ~10% cost reduction across office supplies and travel procurement
Executive Assistant
Peak Reinsurance Company Limited (Fosun International)
11.2015 - 11.2016
- Led office administration while providing direct executive support to the CEO and CFO
- Coordinated board and AGM meetings involving 60+ senior stakeholders
- Coordinated board and AGM meetings across regions, facilitating collaboration among senior leadership
- Delivered executive conferences and leadership events across Asia and Europe, enhancing stakeholder engagement
- Managed suppliers and internal office processes, overseeing administrative staff to ensure smooth operations
Executive Secretary
BBVA (Banco Bilbao Vizcaya Argentaria)
11.2010 - 08.2015
- Delivered executive support to CEO Asia and senior directors, facilitating operations in a regulated banking environment
- Coordinated senior meetings and events, enhancing executive stakeholder engagement
- Prepared board packs, executive presentations, and highly confidential documentation
- Organised and supported senior management during board meetings with CITIC Bank in Guangzhou and Shenzhen
- Organised annual dinner for 150 staff and corporate client events by liaising with internal and external secretaries and managing hotels and travel suppliers for seamless execution
Executive & Office Support
Tesco International Sourcing Limited
02.2007 - 11.2010
- Coordinated regional office operations and supported senior leadership teams to enhance workflow efficiency
- Prepared financial reports, KPIs, and operational data for senior management
- Prepared and Consolidated weekly sales KPI reports for senior management
- Documented major contributions to streamline processes and improve communication
- Centralised information sharing from hardlines department to regional and global offices in China, UK, and Eastern Europe, facilitating better collaboration
Senior Marketing Executive
Winforte Industrial Limited
05.2004 - 01.2007
Administrator
North Tyneside Council
06.2003 - 12.2003
Education
NVQ Level 2 - Understanding Children & Young People's Mental Health
North Tyneside Council
Newcastle upon Tyne, NET01-2026
Certificate - Child Psychology
The Chinese University of Hong Kong
HK01-2010
Certificate - Human Resources Management
Hong Kong Management Association
HK01-2008
Master of Arts - Marketing
University of Northumbria
UK01-2003
Bachelor of Business Administration - Business Administration
University of Northumbria
UK01-2001
Skills
- Executive support
- Stakeholder management
- Board governance
- Travel coordination
- Office management
- Vendor & Supplier Management
- Budget & Cost Control
- Compliance
- Data Management
- Information Governance
- Project coordination
- Data reporting
- MS Office
- Finance (FSM)
- Expense management Analysis Systems
- Deal Cloud
- Power BI
- Team leadership
- Office relocations
- Systems Administration
Custom
- Executive & Personal Assistant Support
- Diary & Travel Coordination
- Office Management & Business Operations
- Stakeholder & Relationship Management
- Board & AGM Governance
- Finance, Expense, Data Entry & Systems Administration
- Compliance & Record Management
- Vendor & Supplier Management
- Budget & Cost Control
- Office Moves & Fit-Outs
- Administrative Team Leadership
- Event & Project Coordination
- Reporting & Data Accuracy
Timeline
Senior Executive & Office Operations Support
Ontario Teachers’ Pension Plan (Asia) Limited
11.2016 - 12.2025
Executive Assistant
Peak Reinsurance Company Limited (Fosun International)
11.2015 - 11.2016
Executive Secretary
BBVA (Banco Bilbao Vizcaya Argentaria)
11.2010 - 08.2015
Executive & Office Support
Tesco International Sourcing Limited
02.2007 - 11.2010
Senior Marketing Executive
Winforte Industrial Limited
05.2004 - 01.2007
Administrator
North Tyneside Council
06.2003 - 12.2003
NVQ Level 2 - Understanding Children & Young People's Mental Health
North Tyneside Council
Certificate - Child Psychology
The Chinese University of Hong Kong
Certificate - Human Resources Management
Hong Kong Management Association
Master of Arts - Marketing
University of Northumbria
Bachelor of Business Administration - Business Administration
University of Northumbria