Summary
Overview
Work history
Education
Skills
Timeline
Generic

Catherine Hepworth

Lincoln,Lincolnshire

Summary

Caring and empathetic Support Worker with 6 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

42
42
years of professional experience

Work history

Support worker

Gray Healthcare
Liverpool, Merseyside
01.2021 - Current
  • Tracked client behaviours, daily activities, new skills and notable incidents for documentation purposes.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Improved service-user experiences through effective communication and efficient, accurate issue resolution.
  • Carried out day-day-day care duties accurately and efficiently.
  • Consistently managed client needs through participation resulting in positive behaviour.
  • Vigilantly monitored changes in physical and mental health, reporting any deterioration to Manager for urgent attention.
  • Assisted individuals in day-to-day care, supporting and maintaining optimum safety levels to enhance quality of life.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity at all costs, irrespective of circumstances.
  • Improved daily life of service users through compassionate conversation and encouraging participation in craft activities.
  • Helped residents to complete day-to-day tasks, including bathing, dressing and eating.
  • Promoted physical and emotional health and wellbeing of residents through empathetic care and attentive assistance in daily tasks.
  • Supported patient care for better health outcomes, meticulously reviewing medication records.
  • Administered medication for pain management and symptom control.
  • Assisted in medication administration for optimal health outcomes.
  • Checked medication schedules and patient needs to verify correct medication administration.
  • Managed medication inventory for optimal stock levels.
  • Examined patients to assess physical wellness and collect data regarding vital signs, respiratory health and overall wellbeing.
  • Initiated preventative measures, mitigating future physical health issues in patients.

Health care assistant

Annicare North Ltd
Lincoln, Lincolnshire
10.2019 - 10.2021
  • Provided companionship during outings contributing to an active social life for clients.
  • Assured safety measures were met to prevent falls or accidents.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Helped achieve patient independence through guided tasks and activities.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.

Support Worker

Lifeways
Lincoln, Lincolnshire
05.2020 - 01.2021
  • Assisted individuals in day-to-day activities, supporting and maintaining optimum safety levels to enhance the quality of life.
  • Improved daily life of service users through compassionate conversation and encouraging participation in daily activities.
  • Working with Adults with Autism learning disabilities and challenging behaviour.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity at all costs, irrespective of circumstances.
  • Aided service users in an every-day activity such as play and ensuring constant safety and effective care.
  • Provided personalised care and support to autistic individuals, helping them retain maximum independence.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Worked closely with PWS'S to establish and deliver indepth needs.

Carer for Son

Myself
Lincoln, Lincolnshire
08.2005 - 10.2019
  • Consistently managed son's needs through the day and night resulting in positive actions and behaviour.
  • Administered son's medication 3 times a day.
  • Attended medical appointments and school meetings .
  • Prompted socialisation.
  • Provided a loving, stable and caring environment
  • Dealt with challenging behaviour
  • Worked closely with schools to establish and deliver to support needs.
  • Assisted Son with meal prep, to ensure a balanced diet for optimum wellbeing.

Telemarketer/Account Manager

Adler Manufacturing
Slough, Berkshire
06.2002 - 08.2005
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Cold calling approximately 210 calls per day.
  • Canvassing for new business.
  • Updating system of customer details.
  • Account Management of Clients.
  • Calling lapsed users to gain business back.
  • Promoting products.
  • Entering orders.
  • Customer service to ensure re-order.
  • Negotiating promotional prices.
  • Increasing sales.
  • Following up on leads generated.

Part time Merchandiser

Clive Creaser Housewares Ltd
Slough, Berkshire
09.1998 - 06.2002
  • Consistently managed client needs through restocking resulting in positive sales.
  • Unpacking deliveries.
  • Distributing stock.
  • Stock rotation.
  • Removal of broken merchandise.
  • Stock counts.
  • Stock ordering.
  • Customer queries/problem-solving.

Telemarketer

Reading Newspaper
Slough, Berkshire
02.1988 - 11.1991
  • Maintained and recorded customer information in the database.
  • Handled inbound telephone calls from interested customers.
  • Provided customers with knowledgeable and timely responses to questions and concerns.
  • Collaborated with management to resolve concerns and problem calls.
  • Resolved customer complaints by escalating calls to theproper department.
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Educated customers about advertising space by describing offerings and answering questions.
  • Boosted sales through exceptional sales ability and strong interpersonal skills with a persuasive, positive, and confident approach.
  • Delivered to sale targets with a positive, proactive work ethic, maintaining excellent self-development to continually exceed management expectations.
  • Used expert sales and negotiation skills to secure space bookings, providing excellent levels of customer care throughout.
  • Scripting adverts.
  • Meeting deadlines.

Part-time Office Admin

Aston's Estate Agents
Slough, Berkshire
10.1983 - 06.1987
  • Greeted clients professionally and courteously, maintaining welcoming atmosphere.
  • Maintained smooth operations of viewings through effective and efficient communication.
  • Showing clients properties.
  • Reception cover.
  • Filing.
  • Typing.
  • Customer liaison.
  • Photocopying.
  • Franking mail.
  • Logging incoming post.
  • Revising mailing list.
  • Opening and closing office.
  • Cashier for sub office for Halifax.

Customer Maintenance Clerk

BT Rolatruc
Slough, Berkshire
11.1985 - 05.1987
  • Consistently managed client needs through updating data resulting in correct data.
  • Set up new data system on computer from card logs.
  • Liaising with customers.
  • Filing.
  • Faxing.

Accounts Assistant

Grantseward Ltd
Slough, Berkshire
12.1984 - 11.1985
  • Completed reports detailing financial data for management and stakeholders.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Reviewed general ledger entries for accuracy and to determine completeness.
  • Verified items billed against items received and followed-up with vendors and employees to reconcile variances.
  • Balanced reports and batch summaries to submit for approval.
  • Daily/weekly/monthly accounts.
  • Liaison with 210 stores.
  • Problem solving.
  • Cover reception.

Stock Control

Grantseward Ltd
Slough, Berkshire
12.1983 - 12.1984
  • Distributed stock to shops with efficiency in fast-paced and high-volume environments.
  • Invoicing.
  • Shop liaison.
  • Stock counts.
  • Problem solving.
  • Stock allocation.
  • Filing.

YTS

Data Solve
Slough, Berkshire
09.1983 - 08.1984
  • Word processing.
  • Typing letters.
  • Administration tasks.
  • Message taking.

Education

GCSE -

St Joseph's RC School
Slough
1983

Skills

  • Team player
  • Compassionate communicator
  • Meticulous eye for detail
  • Confidence building
  • Hoist operation
  • Supporting personal needs
  • Companionship and emotional support
  • Calm and level-headed under duress
  • Quick problem solver

Timeline

Support worker

Gray Healthcare
01.2021 - Current

Support Worker

Lifeways
05.2020 - 01.2021

Health care assistant

Annicare North Ltd
10.2019 - 10.2021

Carer for Son

Myself
08.2005 - 10.2019

Telemarketer/Account Manager

Adler Manufacturing
06.2002 - 08.2005

Part time Merchandiser

Clive Creaser Housewares Ltd
09.1998 - 06.2002

Telemarketer

Reading Newspaper
02.1988 - 11.1991

Customer Maintenance Clerk

BT Rolatruc
11.1985 - 05.1987

Accounts Assistant

Grantseward Ltd
12.1984 - 11.1985

Stock Control

Grantseward Ltd
12.1983 - 12.1984

Part-time Office Admin

Aston's Estate Agents
10.1983 - 06.1987

YTS

Data Solve
09.1983 - 08.1984

GCSE -

St Joseph's RC School

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Catherine Hepworth