Summary
Overview
Work History
Education
Skills
Certification
relevant education
work references
relevant employment
Timeline
Generic

Catherine Giles

Treeby,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowered work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Member Support Manager

Goodlife Health Clubs
10.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Member Support Consultant

Goodlife Health Clubs
05.2023 - 10.2023
  • Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
  • Developed innovative strategies for clients, resulting in increased revenue and business growth.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.

Personal Trainer / Group Fitness Trainer

Motion PT
04.2021 - 05.2023
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
  • Increased client retention through consistent communication, motivation, and support.
  • Boosted personal training revenue by promoting additional services to existing clients.
  • Fostered a positive workout environment with upbeat energy and professional demeanor.

Club Manager

Anytime Fitness
02.2019 - 04.2021
  • Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
  • Streamlined operations for increased efficiency through staff training and process improvements.
  • Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
  • Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
  • Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
  • Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
  • Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
  • Resolved conflicts between members or staff in a timely manner using diplomacy skills.
  • Planned, organized, and coordinated special events and celebrations.
  • Developed promotional campaigns to attract new customers and increase brand awareness.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Health & Fitness Coordinator

Town of Victoria Park
10.2015 - 01.2019
  • Improved member satisfaction by developing and implementing diverse fitness programs catered to individual needs.
  • Increased gym membership retention rates by consistently providing excellent customer service and addressing member concerns promptly.
  • Enhanced workout experiences for members with the successful introduction of new fitness equipment and technology.
  • Collaborated with personal trainers to develop tailored exercise plans, ensuring client progress and goal achievement.
  • Conducted regular facility maintenance checks, ensuring a safe and clean environment for all gym users.
  • Organized engaging community events to promote health, wellness, and gym membership sales.
  • Reduced member complaints by effectively addressing issues related to overcrowded classes or lack of available equipment in a timely manner.
  • Trained new staff members on gym operations, policies, and procedures, maintaining high standards of professionalism across the team.
  • Managed budgets effectively while prioritizing investments in facility upgrades or expansions based on member feedback and market research insights.
  • Established a positive workplace culture by promoting open communication, teamwork, and employee recognition opportunities.
  • Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.

Active Life Coach

ESS Compass Group
03.2013 - 10.2015
  • Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
  • Empowered clients to achieve personal and professional goals through tailored coaching sessions.
  • Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
  • Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
  • Established strong rapport with clients, fostering trusting and supportive coaching relationships.

Education

No Degree - Practitioner of Life Coaching

The Life Coaching College
Australia
03.2023

Certificate IV Fitness - Health And Fitness

West Coast Institute of Training
Joondalup
06.2012

Certificare III - Health And Fitness

West Coast Institute of Training
Joondalup
12.2011

Skills

  • Excellent communication and organisational skills
  • Successful in maintaining relationships within the business and with clients
  • Ambitious to meet KPI's
  • Professional approach and can-do attitude
  • Ability to work under pressure with attention to detail
  • Time efficient with effective communication
  • Self-motivated, able to be a leader and work well in a team
  • Warm, patient and attentive to the needs of others
  • Staff Development
  • Expense Tracking
  • Performance Management
  • Strategic Planning
  • Business Administration
  • Performance Evaluations
  • Key Performance Indicators
  • Verbal and Written Communication
  • Lead Generation
  • Staff Management
  • Customer Relationship Management (CRM)
  • Team Leadership
  • Sales Techniques
  • Project Management
  • Emotional Intelligence
  • Problem Solving
  • Decision Making
  • Budget Management
  • Effective Communication
  • Sales Management
  • Conflict Resolution
  • Customer Service
  • Professional and Courteous
  • Computer Skills
  • Goal Setting

Certification

  • 2023, CPR
  • 2021, Provide First Aid
  • 2012, Certificate IV in Fitness
  • 2011, Certificate III in Fitness
  • 2006, Certificate III in Business Administration

relevant education

  • 2021, Practitioner of Life Coaching, The Life Coaching College
  • 2012, Certificate IV in Fitness, West Coast Institute of Training
  • 2011, Certificate III in Fitness, West Coast Institute of Training
  • 2006, Certificate III in Business Administration, Phoenix Business College
  • 2006, Completed Year 12, St Stephens School

work references

Provided upon request.

relevant employment

  • 10/01/23, Current, Goodlife Health Clubs, Hillarys, Member Support Manager (full time)
  • 05/01/23, 10/01/24, Goodlife Health Clubs, Butler, Member Support Consultant (full time)
  • 04/01/21, 05/01/23, Motion PT, Landsdale, Personal Trainer / Group Fitness Trainer
  • 02/01/19, 04/01/21, Anytime Fitness, Club Manager
  • 10/01/15, 01/01/19, Town of Victoria Park, Health & Fitness Coordinator
  • 03/01/13, 10/01/15, ESS Compass Group, Active Life Coach - Remote

Timeline

Member Support Manager

Goodlife Health Clubs
10.2023 - Current

Member Support Consultant

Goodlife Health Clubs
05.2023 - 10.2023

Personal Trainer / Group Fitness Trainer

Motion PT
04.2021 - 05.2023

Club Manager

Anytime Fitness
02.2019 - 04.2021

Health & Fitness Coordinator

Town of Victoria Park
10.2015 - 01.2019

Active Life Coach

ESS Compass Group
03.2013 - 10.2015

No Degree - Practitioner of Life Coaching

The Life Coaching College

Certificate IV Fitness - Health And Fitness

West Coast Institute of Training

Certificare III - Health And Fitness

West Coast Institute of Training
Catherine Giles