Catherine Giles
Treeby,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged and empowered work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Support Manager
Goodlife Health Clubs
10.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Member Support Consultant
Goodlife Health Clubs
05.2023 - 10.2023
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Personal Trainer / Group Fitness Trainer
Motion PT
04.2021 - 05.2023
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Increased client retention through consistent communication, motivation, and support.
- Boosted personal training revenue by promoting additional services to existing clients.
- Fostered a positive workout environment with upbeat energy and professional demeanor.
Club Manager
Anytime Fitness
02.2019 - 04.2021
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Streamlined operations for increased efficiency through staff training and process improvements.
- Boosted event attendance with creative promotion, strategic partnerships, and engaging programming.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Planned, organized, and coordinated special events and celebrations.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Health & Fitness Coordinator
Town of Victoria Park
10.2015 - 01.2019
- Improved member satisfaction by developing and implementing diverse fitness programs catered to individual needs.
- Increased gym membership retention rates by consistently providing excellent customer service and addressing member concerns promptly.
- Enhanced workout experiences for members with the successful introduction of new fitness equipment and technology.
- Collaborated with personal trainers to develop tailored exercise plans, ensuring client progress and goal achievement.
- Conducted regular facility maintenance checks, ensuring a safe and clean environment for all gym users.
- Organized engaging community events to promote health, wellness, and gym membership sales.
- Reduced member complaints by effectively addressing issues related to overcrowded classes or lack of available equipment in a timely manner.
- Trained new staff members on gym operations, policies, and procedures, maintaining high standards of professionalism across the team.
- Managed budgets effectively while prioritizing investments in facility upgrades or expansions based on member feedback and market research insights.
- Established a positive workplace culture by promoting open communication, teamwork, and employee recognition opportunities.
- Supervised fitness center operations, hired instructors, maintained equipment and managed budgets.
Active Life Coach
ESS Compass Group
03.2013 - 10.2015
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Empowered clients to achieve personal and professional goals through tailored coaching sessions.
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
Education
No Degree - Practitioner of Life Coaching
The Life Coaching College
Australia03.2023
Certificate IV Fitness - Health And Fitness
West Coast Institute of Training
Joondalup06.2012
Certificare III - Health And Fitness
West Coast Institute of Training
Joondalup12.2011
Skills
- Excellent communication and organisational skills
- Successful in maintaining relationships within the business and with clients
- Ambitious to meet KPI's
- Professional approach and can-do attitude
- Ability to work under pressure with attention to detail
- Time efficient with effective communication
- Self-motivated, able to be a leader and work well in a team
- Warm, patient and attentive to the needs of others
- Staff Development
- Expense Tracking
- Performance Management
- Strategic Planning
- Business Administration
- Performance Evaluations
- Key Performance Indicators
- Verbal and Written Communication
- Lead Generation
- Staff Management
- Customer Relationship Management (CRM)
- Team Leadership
- Sales Techniques
- Project Management
- Emotional Intelligence
- Problem Solving
- Decision Making
- Budget Management
- Effective Communication
- Sales Management
- Conflict Resolution
- Customer Service
- Professional and Courteous
- Computer Skills
- Goal Setting
Certification
- 2023, CPR
- 2021, Provide First Aid
- 2012, Certificate IV in Fitness
- 2011, Certificate III in Fitness
- 2006, Certificate III in Business Administration
relevant education
- 2021, Practitioner of Life Coaching, The Life Coaching College
- 2012, Certificate IV in Fitness, West Coast Institute of Training
- 2011, Certificate III in Fitness, West Coast Institute of Training
- 2006, Certificate III in Business Administration, Phoenix Business College
- 2006, Completed Year 12, St Stephens School
work references
Provided upon request.
relevant employment
- 10/01/23, Current, Goodlife Health Clubs, Hillarys, Member Support Manager (full time)
- 05/01/23, 10/01/24, Goodlife Health Clubs, Butler, Member Support Consultant (full time)
- 04/01/21, 05/01/23, Motion PT, Landsdale, Personal Trainer / Group Fitness Trainer
- 02/01/19, 04/01/21, Anytime Fitness, Club Manager
- 10/01/15, 01/01/19, Town of Victoria Park, Health & Fitness Coordinator
- 03/01/13, 10/01/15, ESS Compass Group, Active Life Coach - Remote
Timeline
Member Support Manager
Goodlife Health Clubs
10.2023 - Current
Member Support Consultant
Goodlife Health Clubs
05.2023 - 10.2023
Personal Trainer / Group Fitness Trainer
Motion PT
04.2021 - 05.2023
Club Manager
Anytime Fitness
02.2019 - 04.2021
Health & Fitness Coordinator
Town of Victoria Park
10.2015 - 01.2019
Active Life Coach
ESS Compass Group
03.2013 - 10.2015
No Degree - Practitioner of Life Coaching
The Life Coaching College
Certificate IV Fitness - Health And Fitness
West Coast Institute of Training
Certificare III - Health And Fitness
West Coast Institute of Training
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