Catherine fitzgerald
Potton,Bedfordshire
Summary
A dedicated and enthusastic Business & Administration Manager with over 10 years experience in developing and improving administrative systems to ensure alignment with organisational objectives. Known for decisive judgement and adept KPI and goal management. Proven track record in budget management and leading service improvement. Proficient in prioritising workloads efficiently and demonstrating resilience under pressure, showcasing flexibility in response to changing service needs, as well as leading teams through change. Committed to leveraging skills for continued professional growth and contributing to strategic goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Business & Administration Manager
North London NHS Foundation Trust
London
03.2023 - Current
- Performance monitoring and identifying areas for improvement across inpatient and liaison services in line with KPIs and organisational objectives
- Leading on monitoring of data quality to ensure accuracy of data and identifying issues
- Analysis and presentation of data for both internal and external stakeholders
- Responsible for a team of 25 administrative staff, ensuring systems are in place to provide a high standard of support to both clinical services and operational management
- Managing an annual budget of £1,200,000 and identifying areas for cost savings
- Management of Access Control across Highgate site
- Established cross service relationships to support collaborative working
Administration Manager
Camden & Islington NHS Foundation Trust
London
01.2022 - 03.2023
• Regular analysis and audit of a number of datasets to
monitor performance and activity
• Production of monthly and quarterly performance
reports for a number of teams/services, which are
presented to external stakeholders and
commissioners
• Line management of 6 x band 4 administrators,
including regular supervision, appraisal, and
performance monitoring
• Working with team and service managers to support
them in meeting KPIs, CQUINs and other targets, and
to improve and develop administrative systems within
the teams
- Supporting service leads with the running of the administration service, including developing protocols and sets of standards
• Regular monitoring and review of admin team budget
• Providing guidance and training to clinical and
administrative staff on required data sets
• Regular review of staff’s core tasks in-line with
service needs
Senior Administrator
Camden & Islington NHS Foundation Trust
05.2015 - 01.2022
• Line management of 4 x band 4 administrators, including regular supervision, appraisal, and performance monitoring.as well as recruitment
• Regular analysis and audit of a number of datasets to monitor performance and activity
• Production of monthly and quarterly performance reports for a number of teams/services, presented to external stakeholders and commissioners.
• Working with team and service managers to support them in meeting KPIs, CQUINs and other targets, and to improve and develop administrative systems within the teams.
• Working with the Business & Performance manager and ICT team to develop new systems for recording and reporting of data
• Supporting community administration manager with the running of the administration service, including developing protocols and sets of standards.
Education
Bachelor of Arts - History of Art
University of Southampton
Southampton 09.1997 - 06.2000
A-Levels - English, Geography & Art History
Knights Templar 6th Form
Baldock, Hertfordshire 09.1995 - 06.1997
Skills
- Leading on service improvement
- KPI and goal management
- Flexible and adapative in response to changing service needs
- Budget Management
- Decisive judgement and resilient under pressure
- Change Management
Reasons for Preferences
I have been in my current role for 2 years, working with both liaison and inpatient services. Prior to this the majority of my professional experience has been working with liaison and crisis services within the Trust. Over this time I have developed an excellent knowledge of these services and how they work and have developed administrative systems and processes in order to capture key activity with the additional aim of making systems as simple as possible for clinicans to use in order to support freeing up their time as much as possible for patient care. Through working collaboratively i have established effective and positive working relationships within these areas, as well as across the Trust.
I am currently involved in projects that I am very keen to continue with - Crisis Prevention Workstream, supporting the creation of the new Northern MHCAS as well as current and planned QI projects for both liasion and inpatients.
I am currently undertaking a leadership course that has further aligned my objectives with the Trust's leadership framework. This course has given me inspiration and ideas for further development and improvement both within my team and across the Trust.
In the last 5 years I have led the admin team through a number of challenges, including COVID-19 pandemic, divisional restructure and EPR outage, and more recently merger and a further restructure. I believe that my extensive experience of leading and managing staff, as well as my proven track record of leading on and supporting improvements in data recording systems and working with service leads to improve data quality makes me an ideal candidate for one of these positions.
Timeline
Business & Administration Manager
North London NHS Foundation Trust
03.2023 - Current
Administration Manager
Camden & Islington NHS Foundation Trust
01.2022 - 03.2023
Senior Administrator
Camden & Islington NHS Foundation Trust
05.2015 - 01.2022
Bachelor of Arts - History of Art
University of Southampton
09.1997 - 06.2000
A-Levels - English, Geography & Art History
Knights Templar 6th Form
09.1995 - 06.1997