Catherine Field
Liverpool
Summary
Detail-focused Legal Advisor with 16 years experience in case management, client verification, and risk-based decision-making within regulated environments. Experienced in vetting client information, maintaining clean and accurate records, and ensuring strict compliance with GDPR and internal procedures. Strong background in fraud detection, complaints resolution, and handling sensitive enquiries professionally. Confident working across teams to meet deadlines, support reporting requirements, and maintain high standards of accuracy.
Overview
35
35
years of professional experience
Work history
Legal advisor
Slater & Gordon
Liverpool
06.2009 - Current
- Legal advisor with over 16 years experience in high pressure work environment
- Bundled client files to transfer to alternative solicitors ensuring adherence to GDPR rules
- Successfully managed and settled caseload of over 2000 conflict files, fostering relationships with alternative solicitors to recover aged costs and disbursements
- Simultaneously wrote off company losses and balanced ledgers in collaboration with Finance team to ensure accuracy
- Handled customer complaints, de-escalating situations and ensuring customer satisfaction
- Fraud team member identifying fraudulent vs genuine claims working with claims management companies to detect organised fraud rings
- Conducted client verification calls to assess claim validity and gather supporting evidence
Insurance claims handler
Norwich Union/Aviva
Liverpool
06.2003 - 06.2009
- Oversaw personal injury claims from initiation to resolution, specialising in claims recovery. Settling claims on best possible terms for client satisfaction.
Insurance claims handler
Royal Sun Alliance
Liverpool
06.1997 - 06.2003
- Oversaw caseload of personal injury claims specialising in disputed cases.
Waitress
Deep Pan Pizza
Liverpool
01.1991 - 06.1996
- Enhanced guest satisfaction through attentive and prompt service.
Education
Some College (No Degree) - GCSEs
Broughton Hall High School
Liverpool 09/1986 - 07/1991
Skills
- Client focused
- Highly organised and able to multitask under pressure
- Microsoft Office Suite
- Time management
- Attention to detail
- Effective communication
- GDPR compliance
- Team collaboration
Timeline
Legal advisor
Slater & Gordon
06.2009 - Current
Insurance claims handler
Norwich Union/Aviva
06.2003 - 06.2009
Insurance claims handler
Royal Sun Alliance
06.1997 - 06.2003
Waitress
Deep Pan Pizza
01.1991 - 06.1996
Some College (No Degree) - GCSEs
Broughton Hall High School
09/1986 - 07/1991