Catherine Evans
Bristol
Summary
Extensive experience in customer service with a proven ability to excel in high-pressure environments. Demonstrates strong problem-solving skills and maintains composure while addressing challenges. Establishes and nurtures positive relationships with colleagues, stakeholders, and customers. Recognized as an effective team player committed to collaborative success.
Overview
34
34
years of professional experience
2
2
years of post-secondary education
Work history
Inflight Lead
British Airways
2016.01 - Current
- Motivates and assists team members and stakeholders in delivering high-quality in-flight service.
- Supports maintenance of safety standards during all preparations.
- Encourages and empowers peers to provide excellent service delivery.
- Increases customer satisfaction by proactively listening and resolving issues.
Temporary Contracts During Furlough Due to Covid
Various
, Bristol
2020.06 - 2021.09
- Signature Education - Project coordinator, established spreadsheets of education providers.
- Hargreaves Lansdown - Financial administrator, Fast-tracked and streamlined customer data from backlogs due to Covid.
- Jojo Maman Bebe - Warehouse Operative, Collected, packaged and despatched essential items required through Covid.
Administrative Case Officer
The Planning Inspectorate
2005.05 - 2015.01
- The Planning Inspectorate - Administrative Case Officer
- Managed a large and busy caseload. Daily use of Microsoft Office. Proactive email management. Liaised with stakeholders. Compiled accurate file notes for data and audit trails. Drafted original responses to stakeholder enquiries. Analysed evidence to make decisions on procedure. Kept up to date with company policy and processes. Mentored and trained new staff. Piloted new software. Communicated with a diverse range of people and adapted my communication style accordingly.
Horticulturalist & Landscaper
Chief Trading Post
2003.10 - 2005.12
- Chief Trading Post Horticulturalist & Landscaper
Cannington College
1998.04 - 2003.10
- Time out for family commitments (two children) and to attend Cannington College.
Worldwide Travel
1997.05 - 1998.04
- Worldwide Travel
Assistant manager and General assistant
Jameson’s Restaurant Bristol & The Suffolk Arms, Malmesbury
1992.08 - 1997.04
- Jameson’s Restaurant Bristol & The Suffolk Arms, Malmesbury - Assistant Manager / General assistant performed
Education
Higher National Diploma - Horticulture & Business
Cannington College
Bridgewater 2000.01 - 2002.01
High School Diploma - GCSE's
Sheldon School
Chippenham1988-06
Skills
- Leadership and communication
- Interpersonal skills
- Assertiveness and empathy
- Approachability
- Organised and prepared
- Integrity and dependability
- Knowledge of SOPs
- Safety compliance
- Customer service excellence
- Flexibility and agility
Affiliations
- Yoga
- Running
- Gardening
- Travel
References
References available upon request.
Timeline
Temporary Contracts During Furlough Due to Covid
Various
2020.06 - 2021.09
Inflight Lead
British Airways
2016.01 - Current
Administrative Case Officer
The Planning Inspectorate
2005.05 - 2015.01
Horticulturalist & Landscaper
Chief Trading Post
2003.10 - 2005.12
Higher National Diploma - Horticulture & Business
Cannington College
2000.01 - 2002.01
Cannington College
1998.04 - 2003.10
Worldwide Travel
1997.05 - 1998.04
Assistant manager and General assistant
Jameson’s Restaurant Bristol & The Suffolk Arms, Malmesbury
1992.08 - 1997.04
High School Diploma - GCSE's
Sheldon School