Summary
Overview
Work History
Education
Skills
CONTACT INFO
Timeline
Generic

Catherine E Scully

London

Summary

Results-oriented hospitality professional with 20 years of experience in bartending, serving, catering, and management across hotels, nightclubs, pubs, and corporate catering. Known for hard work, adaptability, and commitment to excellence. Demonstrated ability to enhance customer loyalty and lead teams to success.

Overview

16
16
years of professional experience

Work History

Hospitality Manager

Bartlet & Mitchel
10.2024 - Current
  • Staffing and training, inventory, product sourcing, daily/ monthly reconciliation, daily meeting rooms, lunches, fine dining and company corporate events ranging in size from 30-600 guests

Chef De Commis Pastry

Olive & Bonacini
05.2023 - 10.2024
  • I am for the part of a team of French Pastry Chefs responsible for the Pastry and Bread programs for 11 restaurants.

Head Baker/ Shop Manager

Local Source Market
01.2021 - 05.2023
  • As part of the Production area, I was responsible for all daily scheduling and organization of staff on shift, in addition to inventory control. This was inclusive of baking bread, cakes and pies for the Market. Coverage of front house sales if required.

Floor Manager/ Online Customer Support

Eastlink
11.2020 - 01.2021
  • Floor manager support a team of 15 in online customer care support for home security services, mobile, and internet/ tv.

Resolutions Coordinator/ Duty Manager

IKEA
03.2014 - 11.2020
  • Worked in 5 locations cross trained via sales, returns, kitchen sales, and as an acting returned manager.
  • Handled all after sales issues, point of contact for delivery teams and contractors handling customer at home delivery/ assembly
  • Issued all store compensation for any after sales or store related issue

Front Desk Manager

Travelodge
02.2013 - 03.2014
  • Supervised the front desk for a 152-room hotel in a busy downtown location covering a staff of 4 agents, 10 housekeepers and 2 security officers. I managed all payroll, staff scheduling and all customer care issues as they arose.

Front Desk Supervisor & Night Audit

Comfort Inn
01.2012 - 02.2013
  • Supervised the front desk for a 60-room hotel covering a staff of 4 agents and 4 housekeepers. I was responsible for the completion of all payroll activities and scheduling for all staff in addition to the completion of daily reports, balancing the day's activities and reconciliations.

Overnight Shift Supervisor

Walmart
01.2011 - 02.2012
  • Supervised staff on the overnight shift, including training, scheduling, monitoring breaks and daily procedures. In addition, I was responsible for shipping and receiving groceries and produce.

Receptionist

Canadian Red Cross
01.2010 - 06.2012
  • Actively involved in the HIP (Humanitarian Issues Program) for one term covering phones, health equipment rentals, donations, etc. Solely responsible for presenting workshops for schools and local youth and assisting clients both over the phone and in person, with paperwork and general questions regarding Canadian Red Cross services.

Education

Culinary Mgmt -

St Clair College
05-2011

Hospitality Mgmt -

St Clair College
05-2012

Skills

  • Employee scheduling
  • Staff training and development
  • Health and safety compliance
  • Guest relations management

CONTACT INFO

  • 0757-067-2041
  • Catherineelizabethscully@gmail.com

Timeline

Hospitality Manager

Bartlet & Mitchel
10.2024 - Current

Chef De Commis Pastry

Olive & Bonacini
05.2023 - 10.2024

Head Baker/ Shop Manager

Local Source Market
01.2021 - 05.2023

Floor Manager/ Online Customer Support

Eastlink
11.2020 - 01.2021

Resolutions Coordinator/ Duty Manager

IKEA
03.2014 - 11.2020

Front Desk Manager

Travelodge
02.2013 - 03.2014

Front Desk Supervisor & Night Audit

Comfort Inn
01.2012 - 02.2013

Overnight Shift Supervisor

Walmart
01.2011 - 02.2012

Receptionist

Canadian Red Cross
01.2010 - 06.2012

Culinary Mgmt -

St Clair College

Hospitality Mgmt -

St Clair College

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Catherine E Scully